Moore’s Mill Urgent Care

I have visited Moore’s Mill Urgent Care as a patient twice now. The last experience I had, in December 2015, was unacceptable. I was treated for a bacterial sinus infection. The PA I saw wrote me a prescription for an antibiotic and sent me on my way. Once I received my bill, I realized that Moore’s Mill Urgent Care had charged me for a steroid injection that I had NOT received. The cost was $ 30 for the alleged injection. I spoke with the billing department and informed them of the error on my bill. The woman in billing told me that they documented that I received the injection and I must pay for it. I explained to her that I never received the injection and then she proceeded to call me a liar. Needless to say, I will not go back to Moore’s Mill Urgent Care.

I was miserable with a hacking cough and runny nose that would not go away. I registered online, showed up and after a short wait was taken for a preliminary check then after anther short wait in the treatment room the doctor arrived. He did a quick but thorough exam then set me up for an injection and with prescriptions for strong cough medicine and antibiotics. I was very pleased with the decisive, proactive treatment and with the professional demeanor of the doctor and staff.

I have been to Moore’s Mill Urgent Care a few times and had an okay experience. The one thing that was nice was their short wait. The last time I went, however, I had an awful experience.
I went in after cutting myself at work. I was asked if the accident had happened at work when I checked in, which I confirmed, but that was the last time I was asked. I was taken back pretty quickly and the nurse got me checked in. I waited in a room for about 20 minutes before being seen (while my thumb was bleeding a considerable amount.) When the doctor came in he was very rude and short. He never asked me how I cut myself or any other details. He just came in and began poking and prodding my thumb. He then told the nurse what tools he needed and never gave me an explanation or told me is plan. The entire time the only way I was told what was happening was if I directly asked a question. At one point he shoved the needle directly in to a nerve and I squirmed which he responded to by telling me to «sit still.»
After he finished stitching up my thumb he left without saying anything. I had to ask the nurse all my follow up care questions because the doctor told me nothing about how to care for my wound. I was not given antibiotics or pain medication. After we left I had to ask the pharmacist at Wallgreen what supplies I needed to clean and care for my wound since I wasn’t told at the office.
A few days later I called to ask for a bill for my employer to submit to Workers comp. I was told I needed to do this when I went in and accused of not asking the day I was seen. I explained that I told the receptionist and the doctor that it happened at work and I was never asked for more information. Eventually the woman on the phone told me she couldn’t do anything about it and I should have filed the paperwork when I arrived. The bill was charged to my insurance and my employer just paid the bill.
This was absolutely the worst experience I’ve ever had. The bedside manner was horrible, the staff was anything but helpful and the billing process was very frustrating. I will never go back to this awful clinic.

The Doctors here take time to review your health and wellness to properly diagnose your illness. Especially like the internet sign in option. Love Doc Roberts.