Molen Orthodontics

All I can say is be very «cautious» when it comes to paying for their services. My employer’s Washington Dental plan was supposed to cover the entire cost for my retainer replacements, and just before then end of the year, Molen Orthodontics decides to contact me letting me know they did not get all of what they «expected» or «assumed» were to receive in payment. So what did they do is wait until the end of the year, then when I finally paid the bill it was tagged with two months late fee. Not exactly customer service oriented in nature. I can say the retainer was nicely done, but their management is little to be desired. I can’t recommend this practice if this is how they intend to treat their patient and wait until the end of the year to advise them they did not get fully reimbursed.

Amazing place. The staff was professional and caring. Many things to do for the kids while they wait to be seen by the doctor.

I could not be more impressed with Molen Orthodontics! The idea of having braces as an adult has been a daunting decision but I could not be happier that I am! I have not once felt pressure or unsure about any aspect of this experience. Dr. Molen and his staff are truly one of a kind. From the initial consultation to the responsive follow up and almost over accommodating availability I have never worked with a business that has everything so together. I only wish I had found them sooner!

The doctor and staff are very friendly and patient. Our son who has Autism has been coming here for a year in a half. And has been doing great with the get comfortable visits. He for first time allowed staff to do an X-​ray. A doctor and staff taking time out of his day to give our son a chance to get past his fear for over a year now is beyond awesome. He is never left out of any events or contests the office has he too is invited. Definitely recommend.

Molen Orthodontics is simply THE BEST, I am currently in the process of having my last two children treated there and I am so pleased with the results so far. I have five children and all but one has been treated at Molen, you can tell the difference between the two. «Molen Magic» is apparent, I can now identify a person who has been treated by a different orthodontist ! The doctors are very knowledgable and take the time to explain their treatment plan, they do such an amazing job of helping you understand the process. The system that they use does not require the patient to wear headgear which I am so thankful for… My oldest who was treated by a different Dr. was required to wear headgear and it was a constant battle to get her to wear it… So I am thankful that Molen doesn’t require it.
The staff… the staff is a reflection of the Dr.‘s and they are AMAZING!!! They truly know how to set the bar high! From the moment you walk in you are greeted with a smile and you never get the feeling that you are interrupting them, or inconvenienceing them. They are cheerful and positive and truly enjoy what they do, and it shows! Ellen the patient care coordinatior is so wonderful, she has been with them for as long as I can remember and she also takes the time to help you understand the process, I appreciate her so much.
The office… they have three locations to better serve their patients, they are always very clean and inviting, they have coffee machines, with a lot of selection including hot coco for the kids (or parents) they have a fully stocked fridge with cold water bottles and juice boxes. At the Sumner location they have video games, computers with free wi fi and now they have massage chairs!!! ~~~Wow!
In summation I truly can’t say enough about this practice, the Dr.‘s are all amazing and experienced, the staff is professional and caring, the office is inviting and clean, but in my opinion while the above things listed are nice… the most important element to a great Orthodontist is RESULTS… Molen Orthodontics gets results!!! My kids are constantly stopped and asked where they got there teeth done, and constantly complemented on their smiles! We always gladly and confidently tell them Dr. Molen!

I needed to find a new orthodontist when I moved to WA and this office was recommended to me plus it’s 3 min away. Two of my kids had x rays and the younger one will get spacers and expanders. We decided to stay with this office bc I liked their professionalism, being able to get in fairly quickly, and their overall environment. Kids love it bc of points they get and games. They have a keurig and other drinks. Little things to make the experience all a little more pleasant. Dr molen himself is really nice and his staff are great. So far so good!

Molen Orthodontics is the best. The staffs are very friendly, they always make you smile. I deffinitely recommend Molen Orthodontics to every one

Molen orthodontics is simply the best. Dr. Aaron does this neat 3d X-​rays on patients that he can see more info then regular X-​rays. They are always do nice and everyone is always there to make you smile. I would recommend Molen orthodontics to anyone in the auburn area with confidence.