Lowe’s Home Improvement

I don’t come into this store often, but have shopped here since 2006. Employees are helpful. There is usually a pretty good variety of products to choose from. Aisles are marked well.

I went into Lowe’s in Auburn again to see if service was better. No such luck! Service remain terrible. Lack of concern for customers it seems like staff was afraid to help. We had a service manager walk by us 3 times and did not ask us if we needed help. We ended up going to Federal way to get what we needed. Very poor service in this store.

I had a horrible customer service experience at this location. The store manager and all the other employees are very friendly, except the assistant store manager who I think discriminates me whenever I go to the store. Since they didn’t solve my problem, I shop at the tukwila Lowes which I believe has a better customer service, and respect for their customers. This is the end of 2015. I thought and was certain that the time of discrimination and bias was expired already, but I was wrong.

While getting a water heater today the guy that was helping me decided to go home for the day without telling me or offering to get someone else to help me. He said he was going to get a lift and just never came back. We did get the water heater eventually but we’re not going back. Very disappointed.

Every time I have come here I receive terrible customer service in one form or another. This was the last straw. When I went there to find a product that
had listed as being in stock here it was no where to be found. Not being able to find assistance in the area — a morning meeting with much ado and clapping was happening a few isles over– I went to the front cashier and requested assistance. When assistance finally arrived the guy attempted to be helpful and was quite nice but also could not locate the items listed as being in stock. He appeared to have sought assistance from another person and when she came over everything went down hill from there. Rude, would mildly describe her. Self important and self appointed expert would… albeit she was no expert and was sorely lacking in customer service skills. She disparaged on the product I was searching for insisting I use the very same product that had repeatedly failed when used in my situation. She was so outwardly crude and rude that the other person who initially tried to help appeared quite embarrassed listening to her diatribe. I left the store without the product and went to the Kent WA location to purchase it. It was installed the next day has has worked great since. I contacted Lowe’s Corporate office with my complaint and they assured me that I would hear from upper management at this location within 24 hours. That was over two weeks ago… not one word from them. Terrible customer service at the Auburn location, –repeatedly.

The men’s bathroom is substandard. The floor is dirty. The garbage has food garbage in it. The garbage is also very full. The handicap stalls have the toilet paper dispenser right next to the legs so that it’s hard to sit. If the paper runs out, You cannot reach under two change it out. It is very very very frustrating.

I hate to give this store a single star, it pains me to do so. I ordered flooring through Lowe’s. They were helpful in getting it ordered and schedluing an installer to come out and measure.
Installer came and said I would need to have plywood installed to raise the height of the floor. I thought that sounded fishy. So did the Flooring manager at the store. He said I shouldn’t pay for playwood when what I wanted was a floating floor. He asked me to come back and to pick another floor if I wanted.
I couldn’t find another type of bamboo I wanted, so I went with a different type. They again scheduled for delivery and an installer. This time, the flooring came, my wife and I looked at it and she said, «this isn’t your flooring». Indeed, it wasn’t.
Also, after waiting around all morning, the installer never showed up during his two hour window. He did, show up, four hours later. I was on my way out the door to get to the offfice since the floor wasn’t installed in time.
Lowe’s should inspect the quality of their contractors. They are not customer centric (the contractors).
I will thank Robert and Julie for helping me, and for understanding the family situation I was experiencing. Many thanks to them. I will shop there again, I just won’t order anything that requires a contractor to install it.

I’ve been coming to this Lowe’s since 2007 when I bought my first condo. Now we own a house in Auburn so the Lowe’s visits are again at least a weekly occurrence.
Comparing this store to the Home Depot in federal way, I find the employees to be very knowledgeable, helpful, and easy to find. The store is laid out so it’s easy to find things, although that could just be my familiarity with it.
I have always been able to find what I need here.

I stopped by this store today to buy a couple of plants and pots. I was immediately greeted in the nursery entrance by a very nice woman who asked if she could help me, and then directed me to what I was looking for.
There was another man there, who also added some ideas and where to find them.
I went to the area where the plant I wanted was located and asked another woman about them — she was also very friendly and helpful.
The staff were watering the plants as I left — which is unusual in a big box store during the day (it was really hot today). Their plants were all in pretty good shape and it was obvious that the employees here really care about their work and good customer service.

My expectations of Lowe’s were high simply because I’ve shopped at the store regularly and almost always got what I needed. But their Home Services department is for the birds.
I needed 4 single hung windows installed before the 20^th, as I am going on business travel. The Lowe’s rep who came out «Gemma» measured the windows, then said that they had to «confirm» her measurements — despite four different contractors including her all measuring the windows to the same conclusion. So you have the customer measuring, then a rep who measures, then an installer who measures again. A waste of Lowe’s money, if you ask me, given it’s a standard size window with nothing custom and not ordered. In any event, Gemma says that getting the windows done in a week «…shouldn’t be a problem».
Anyway, she left, and I heard nothing back for three days. The contract cancellation term is 3 days. Again, if you have a time expectation, stay on Lowe’s because they won’t care. On the third day, Northwest Remodel Guys «Wendy» called — middle of the day. Apparently, they don’t understand that people work generally 8 – 5 Monday through Friday and aren’t freely accessible during those hours, because they close at 4pm (??). So that’s four days wasted. I left both a text message and a voicemail for Gemma — no reply.
«Wendy» called back early the next day and said she wouldn’t be able to get anyone out until the 15^th to measure the windows, then the 25^th to install them. That’s nearly THREE weeks out! Not acceptable.
I called Lowe’s, livid, and demanded the manager. «Robert» agreed with the concerns and the poor handling of the situation, and promised to make it right. I didn’t want a refund or anything, I just wanted them installed this week, before my trip. Some time passed that day, then the original rep FINALLY decided to text me back to confirm that their installer could come to my place to finish the install between 9 and 10am today, July 12^th. No «confirm the estimate», just do it. I agreed. All Star (who I wrote a separate review about) came and got it done in a split. They said Gemma would call — she didn’t. They said Gemma should have left me a receipt — she didn’t. Now I have to yell at the manager again to make sure the PSE rebate is filed properly.
I don’t blame the company. I blame the rep that’s the main POC. If I tell you I need something done in a short timeframe, call your installer and CONFIRM they will be able to do the job fast. If they’re booked up find another installer. Do all of that BEFORE booking the job. I shouldn’t have to call the manager to get fast resolution.

Kary otte the manager of lumber & building material at lowes was EXTREMELY helpful! After 5 plus failed attempts to contact Home Depot and getting put on hold for over 10 mins 3 times and being transferred to one dept. (bldg n material) to another (paint) then back to the first (bldg) then to the operator who asked if I was the same person on hold and said she was going to transfer me back to paint before I had a chance to say don’t! He transferred me back! No one helped or offered an answer and Kary did and offered a detailed answer with helpful hints to all my questions. He informed me about how lowes has helpful videos and how in store workers who actually do the work or have done it have tags saying «professionals.» He really had me impressed!

Totally frustrated with my carpet experience with Lowes. Customer service with assistant manager was non existent. We order carpet and it took four weeks to receive. When it was installed there was a huge flaw in carpet. There was red fibers intertwined with the regular fibers (after much debate it was determined it was an end of roll issue) this leaving a «red» line all the way across the floor. The carpet installer from Seattle interior tried to tell me it would just brush out. I made him take photos and had him call his supervisor. So next day install manager came out to look and decided he could just cut out the bad portion and «stretch» and reseal the carpet. I did not agree with this solution as did t think it would work. After a week when they we’re suppose to come out, they called and said THEY did t think it would work (no duh) and they would just take out the bad portion of carpet and replace, but it would take two weeks to receive. I tole them my concerns with matching dye lots etc. And said I didn’t think dye lots would match and waiting two more weeks after waiting 4 weeks was wrong. After many conversations and face to face meeting with assistant manager the install manager said they could order new carpet. I was so frustrated that they had wasted another week of my time coming up with these stupid «fixes» instead of just ordering new carpet. Managers attitude was poor and I. The end I was so frustrated I just had them come out and rip ALL the carpet out. Customer service goes a long way and I felt they were just trying to find the cheapest fix and NEVER listened to my concerns. So will not work with this company again.

Nearly every single time at this store, I leave frustrated. Poor, poor service with generally a careless demeanor. They always have way too few check stands open which result in a longer trip and wait for me.
Something I’ve found an inconvenience over the last couple times is that they don’t open until 8am on Sunday… that’s a real bummer if you want to get up a little early to get stuff done on the weekend. I suggest a 7am would be reasonable though.
The environment inside is clean and up to date/​modern. Perhaps another frustrating thing is you cant use your phone/​internet inside Lowes! You must agree to use their «free wifi» but a fine print piece to that is they track your location in the store… which is invasive and unnecessary. What if I want to price check? Oh… okay…it makes it very hard to do.
Overall, especially based on just the level of customer service a F-​L-​O-​P.

this place is almost to big. I do a lot of online shopping and have it will called, other wise at can take a long time to navigate and check out. I wish there were more people to help you find stuff, that’s why I do the online thing.
I got a premium toilet here for $ 150.00 that was $ 190.00-$ 350.00 elsewhere. I searched for a week to get the best deal, then when on the way out the door I double checked availability and the price dropped down another $ 30.00 to $ 149.95! I bought it online and picked it up 20 minutes later!

Solid Lowe’s location. The staff here seems to want to help more than at other Lowe’s I’ve visited.

big box stores like Lowe’s and Home Depot are usually hit and miss. You get your share of crappy service or employees who don’t seem to give a crap about anything but every once in a while you get a memorable experience from someone that goes above and beyond your expections. I’ve been in this location a few times and have never left feeling crappy about giving my money to this company. Most stores have the same layout and I never feel like I’m getting ripped off or anything.
I do feel the need to share my experience regarding Jim that works in the paint department. Me and my wife just moved into a new condo in Lakeland Hills and wanted to paint some accent walls so we stopped in a different Lowe’s location and took a few samples and then decided on a couple colors. We got a quote from a less than helpful guy at that particular location. We shared the info with Jim and he was awesome… not only did he recommend another brand of paint that was just as good but also $ 20 cheaper per gallon, he took the time to make us feel like valued customers and we really appreciate that.
So Lowes gets a 3 but if I could personally rate Jim, I’d give this guy 5 stars. If you need paint in Auburn, stop by Lowes and pay Jim a visit. Jim rocks.

Rayan G. and Mario, my name is Sam and I am the manager of this location. Our goal is ultimate customer satisfaction, obviously we missed the mark with you. We take your feedback to heart and have addressed many of the concerns mentioned. I would like to invite you back in our store and I am confident you will see drastic improvement. I hope to see you give us another shot one day. Please feel free to reach me direct if you would like to further discuss 253−431−4861

This is my go-​to store for your basic hardware and garden needs. Their staff tend to be helpful though not always on the talkative side (which is a bummer because I’m usually excited and chatty about my home improvement projects).

Big box yes, but with a small hardware store feel (if you know how to work it). I’m here a lot, almost daily sometimes. Over the years I’ve gotten to know a lot of the staff and if you know who to ask they know everything about their department. Don’t let his age fool you but Bob in the electrical section knows everything there is to know about breaker boxes to baseboard heaters. The Wolfgang in the plumbing isle will find that ³⁄₈^th compression fitting for you in a flash. Bill or Chris in appliances know every model on the floor and will look anything up for you. I deal with the commercial sales side and would highly recommend Derek if you can deal on the weekends. I save all my big sales for him unless it’s an emergency because he takes the time to find everything I need to complete the project. Overall this is a great store but with so many employees there are bound to be one or two that just don’t quite know what they are doing. Give them time they will either learn or disappear. One last thing, they have the best delivery team ever. The Joleen (I hope I spelled that right) always calls ahead to schedule and sometimes is there to deliver, Nate, Glen & George have been there for quite some time and I can say are the most professional delivery people I have ever met! This is a great place for the pros and the do it yourself people.

Big box hardware store. Nicer then some but the biggest issue that I have is the availability of knowledgeable help.
Lots of stuff you need for most home projects. Layout is ok and a ok selection of gardening products.
No help in the appliance section as well as windows and flooring side of the house.
I had a bit of a hard time getting help in the plumbing section.
All in all, it’s ok but nothing special.