Enterprise Rent-A-Car

I wanted to take time out of my busy life to express what great customer service I received from a rep named Kayley at this location. She went out of her way to make my business feel important. My company has a large account with enterprise because they do a great job and this location is no different. Thanks again Kayley!

Friendly service! Also they are working with our insurance. Allstate sent over the info so they were expecting us, and we get their amazing discounted rate! Just really appreciate when someone takes the time to explain everything to you and help you out, as well as stay past closing on a Saturday! Thanks for helping us enterprise!

I routinely use Enterprise and am always satisfied with the vehicles and the service. My only complaint is that the smaller outlets don’t even try to provide vehicles with full fuel tanks. I believe that changing the policy to EVERYBODY returning vehicles with full tanks would be a good thing.

Joleen Michelle and Michael were very efficient friendly and professional. I would recommend this agency to everyone. Quality service. Thank you from Kathleen horn.

Terrible. Made a reservation 3 days prior to picking it up, and they did not have the vehicle type I reserved. They then proceeded to try to put me into two smaller vehicles or a pickup truck, when I ordered a full size sedan. Manager very unprofessional. When she proceeded to try to find us a car, she was begging and pleading in the front desk for another branch to switch a car. This should not have happened since we ordered 3 days prior and postponed our pickup by two hours. Associates were nice though. The manager’s final resolution was for us to go to a different branch, go home, or wait for them to have the time to pick it up (2ish hours). Unacceptable.

I’ve had several outstanding car rental experiences from Katie and her crew. It is very easy to make an online reservation, they pick me up and deliver me back home with no problems whatsoever. I will definitely be using them in the future.

ZERO STARS!!! I would NOT use Enterprise in Auburn!!! I had a reservation for a full size car and CONFIRMED by phone 3 times on the day I was to pick up the car! They wouldn’t let my adult son pick up the car even though I had prepaid and he had my credit card and I called to give my consent. I explained that I was at my office and couldn’t get down to Auburn before they closed.
They refused to release the car to my son so I informed Katy at Enterprise in Auburn that it would cause me a great inconvenience because I would now have to leave my office at 4 pm to pick up car before they closed at 5:30. She said to get there by 5:30. I called her again TWICE that day with questions about insurance coverage so she knew I was coming. When I got there at 5:25 she said she’d just given my full size car to someone else and they only had an economy (miniature) car. She LIED to me to justify her mistakes and basically told me to take the economy car because that was my only option. No apologies… nothing. She couldn’t have cared less. I’ve rented from Enterprise for YEARS and my patronage meant nothing. I will NEVER rent from them again and suggest you shouldn’t either. Unreliable. Dishonest. Unremorseful. Terrible experience.

Enterprise’s reputation has been that they hire bright, courteous recent college graduates to staff their offices and distinguish the business by providing excellent service. I’ve always found that to be true, except recently at the Auburn, CA office. I rented a car for three weeks while mine was being repaired. Under a contract with my insurance company they would get $ 30/​day. As I approached the office I noticed a really ugly and dirty current model Camry. It looked really bad because it was white, and it had many scrapes, where the black plastic showed through on all sides. I hoped they wouldn’t offer me that one. Sure enough the gentleman, who was some sort of Assistant Manager, proudly told me he had a Camry for me. I asked him if it was the one out front, and he said it was. I told him it looked pretty bad, but he mumbled something and continued to do the paperwork. I didn’t know if he was giving me a different car or not. Finally, he finished and took me out to the car. It was the same beat-​up Camry. I asked if I could have the Hyundai Sonata or the smaller Hyundai that were out there instead. He told me I couldn’t because they were scheduled to be rented out that evening. I doubt there was a reason they couldn’t be switched. I told him I wouldn’t accept the Camry, and he said he could give me a Nissan Altima. I told him that would be O.K. He went away for a few minutes and brought me a Chrysler 200. Why he didn’t bring me the Altima, I don’t know. But, the Chrysler was O.K. with me. I checked over the car and he gave me the paperwork and I left. The car was fine, but believe it or not, he never changed the paperwork. The contract he gave me was for the Camry, but the car I had was the Chrysler. This guy was enough to turn me off on Enterprise.

In January, I made an appointment (for a date in April) with my mechanic for a service requiring two or three days. We only have one car, and I needed a rental car, in Auburn area. I found a good rate and made a reservation with Budget. Then, my mechanic told me that most of his customers use Enterprise. I called and talked with the manager, Danielle, who agreed to match the rate. In April, I dropped the car at the mechanic’s place and rented a car for two days. Tara came to pick me up and took me to the office. Everyone at the office was professional, courteous, and friendly. The transaction was very pleasant. Later that day, my mechanic told me that he will work through the night and get it done by the next morning so that I can return the rental car within one day. I called and asked if that would be OK. Danielle said that would be OK and let me know the cut off time for one-​day rental. The next morning, I made it there at almost the cut-​off time. There was no problem with the return transaction, and Tara promptly drove me back to my mechanic’s place. The whole experience was so pleasant that I wanted to write a review, which took a while as I had to go out of town right after the return of the car.