Best Buy

We purchased a Verizon Ellipsys 4G Mi-​Wi Jetpack. We wanted a 3-​GB pre-​paid option, but were incorrectly told by the salesperson that purchasing three 1-​GB data cards would accomplish this. She also failed to tell us – or did not know – that we had to go through a rather convoluted Verizon account activation process before the cards would work.
After unsuccessfully trying to activate the cards online and then calling Verizon’s Call Center, we gave up and went to the local Verizon Retailer in Grass Valley on McKnight Way and got everything to work.
She also failed to inform us that there is no 3G fallback on the Ellipsys, like there is with other Jetpack models. Fortunately, we seem to have a good 4G cell signal at our home, so this is not an issue so far, but she should have warned us since this is a rather rural area.

Once in a while I feel fortunate to meet someone in the retail/​customer service industry, that truly understands the service concept of helping the guest. I work in the same complex as Best Buy and went in to pay for a tech to come over to our store and fix the tv that we could not get reception on even after restoring to factory settings and running a chanel scan. As I mentioned I was prepared to pay for the service but the manager (Brandon) offered to come over and within 10 minutes had all the local Chanel’s coming in crystal clear. Now that is service! Thank you Brandon! Now where do you think I’m going next time for my electronic purchases?

Kinda the same story as the others, I actually was helped very well in purchasing an iBUYPOWER desktop computer. My 2007 HP is about to die in agony. After setting it up in 5 min at home, I found that Windows 10 needed a «Key Code» to validate. OOPS — nowhere to be found in the box… I was in the area a few days later (Return policy was 15 days, asked when purchased) and went in to the Geek Squad desk and asked what should i do. I was told that W-​10 validates automatically when connected to the internet. BOO — I had to bring the whole darn thing back. Here’s the funny/​ironic/​hilarious part, when I was returning the computer (They were very nice and understanding about this) the Geek Squad person told me that the reason the computer was such a deal was because the parts were 2 years old. Yes, it was an I-​5 chip and a GTX750 card. (Released in 2013) So I asked him to please show me any computer in his store that had better graphics that that 2 year old GTX 750… After 10 awkward seconds, he blinked and cold faced told me he couldn’t do that…
OMG — I was going to spend the same amount on the same computer or more on another model, this ended badly as i asked for my cash back which he happily refunded.
I don’t think the two employees even knew that they turned away a 1k+ sale. Fantastic training there Mr.Mrs. Store Manager.
See you in 8 years for the next edition of Employees behaving badly…

I always try to shop local. Several months ago I needed a new computer. I went to Best Buy. I looked for 15 minutes, no one offered to help me. I asked an employee. They called for someone. No one ever came. I left and drove down to Fry’s. Yesterday I needed a new tablet. I purchased it online to be picked up in the store. I received it in a timely matter and asked about compatible accessories. He told me where to look. I asked for help as I’m not sure what exactly I need. Again he called for someone to help me. After a 10 minute wait. I left. They have employees every where, but they don’t seem to want to help. Very disappointed. Will not shop there again.

I wanted to write this to say thank you. First, to the young man who helped my grandmother purchase her first tablet. He explained everything clearly and helped her find the best one for her needs and level of expertise. That was about 6 months ago. She had issues with the remote keyboard and went back about a week ago. This time a young lady helped her and patiently went over every concern and issue that my grandmother had. She left the store with a better keyboard, as her original one was a defective one, not user error. She is very happy with her upgraded keyboard. My husband and I had met her at this location for her initial purchase because she was nervous about purchasing any type of computer. Because of the great service, patience and gentle young people that have helped her she is confident going on her own now. She even commented on how kind the security guard at the front door is. Since she drives down from Grass Valley and we are in the Sacramento area it is not always in our schedule to be able to meet up so thank you Auburn Best Buy for taking such good care of her.

Horrible customer service. My husband and I went to the Auburn Best Buy to look for a Christmas gift. There were a ton of employees and it wasn’t very busy. When we went to pay there was no one in line… in fact there was no one up there period. A girl was at the order pickup counter but she was on the phone with a customer. Eventually more people lined up behind us but no one had come forward yet. The receipt checker guy at the front looked over several times and didn’t say a word to anyone that there was a line. The girl at the pickup counter was still on the phone and finally she put the customer on hold and called for someone to come up. Another guy came up behind the line and we could hear him asking if anyone could come up (why he couldn’t just help I didn’t know) and then he walked away. In the meantime two employees had gone over and were standing there chatting away with receipt checker guy. FINALLY the poor girl who was trying to help the customer on the phone while looking up an order AND trying to get one of the other employees to help, put the customer on hold again and started ringing us up. By then there were at least 8 people waiting in line. I felt really bad for the girl… apparently she’s the only one that actually works there! This Best Buy is a complete joke. Absolutely the worst customer service ever.

We went to the Auburn Best Buy on December 1, 2014 to get new cell phones with AT &T. The stores print ad had the phone that we wanted on sale with a New 2 year contract. We were directed to Tyler at the mobile department. We told Tyler what we were looking for and he immediately helped us. He took all of my husbands personal and credit information and started to get everything handled. After about 40 minutes he said that they could not give us the phones. He stated that AT&T had blocked Best Buy from writing any New 2 year contracts and that AT&T was phasing out the 2 year contract and wants everyone on the Next program. We were not interested in the next program.
We left and went to AT&T corporate and they said that we could absolutely have a 2 year contract. We went back to Best Buy and asked why they were being dishonest with us. The manager stated that Best Buy has been unable to write any AT&T 2 year contracts for 12 days. He could not offer me any sort of explanation as to why they were advertising the phone price with a New 2 year contract. It was crazy and clearly a bait and switch scenario. Total disappointment.

Do not trust anything truly technical to these clowns! We made the mistake of buying an HP notebook from them and a contract thinking that if something went wrong with the notebook, that The Geek Squad could actually provide the technical service needed to make repairs. First, the battery no longer kept a charge before a year was out. They had to order a battery because they don’t keep them in stock. They ordered the wrong battery, and had to order it again, however, their «battery division» didn’t want to send it because they had already sent on (the wrong one). We had to go to the store and complain to get the correct battery sent, but they wouldn’t take the incorrect battery. The person from the «battery division» said they would send FedEx to pick it up, but still hasn’t nearly a year later. But they finally sent us the correct battery. Two years later, the hard drive went bad (so they said). But once they replaced the hard drive, we had to personally contact HP and pay to get a recovery disk mailed to us, which we then took into the Geek Squad. We we also told that they could not back up our data unless we provided a drive for that purpose because they couldn’t be responsible for personal information! It wound up that this was totally inaccurate. Although we were running Windows 8.1 when we took the notebook in for repair, because it came Windows 7 (with a free upgrade to Windows 8), we got it back with only Windows 7 on it (we had provided the Windows 8 Pro disk that had the key with it for that computer). We had also specifically requested that they not load their security software on it because we pay for and run Norton 360… they did it anyway. It took us 3 weeks to get the notebook back. I have never seen such ineptitude and poor service! Additionally, when I had my desktop repaired this week by someone else, it was discovered that The Geek Squad had not secured the hard drive I had added 3 years ago… it was just flopping around in the case.
We had The Geek Squad install and configure our home theater system when we bought it 5 years ago and that is fine. But NEVERTHELESS will I EVER let them touch another computer!