Ben Davis Ford

John Mohre is a great sales guy. He gets it. He may be the only one left there that does. His rating is a full 5 stars.
The rest of the experience with buying a vehicle there is terrible. The deal was done, I had a check to pay for the Expedition in my hands and still had to spend 30 mins with the finance guy going over finance options. I showed him the check and his answer was «it’s company policy.» After owning it, it was nearly 45 days before we received the paperwork to get the title. They collected the wrong amount of sales tax and refused to refund the overage. Finally got that straight. It was a 1 year old vehicle, Certified Preowned with a longer warranty. The tailgate is corroding. Not covered by any warranty. They won’t repair it. No problem. Later within the year, the auto lift on the tailgate stopped working. With a warranty of 48,000 miles, bumper to bumper factory warranty according to the dealer provided paperwork, the electrical is not covered. Even after showing them the paperwork with covered areas highlighted where it says electrical, they agreed to implement a $ 100 deductible.
After buying a new truck at Kelly Chevrolet, I see the real difference in how a dealership should treat a customer.