319 Bragg

My daughter called bragg’s office and asked, before signing a lease, if they accepted pets and was told yes. My daughter then went to the office, and asked again about pets and was once again told yes you can have pets. She then signed a lease. She was moving into an unit where friends of hers were already living. So the girl working the office knew which unit she would occupy. She did not however get the paperwork for pets because she was unsure whether or not she would actually bring her dog to live with her. After a few weeks she decided she missed her pup and wanted her to live there with her. So she went to office and picked up the forms needed to apply for a pet. Once again she asked if she could have a dog and once again was told yes. Meanwhile I called the Bragg office and gave them my daughters name and asked about how much the pet fee was. Once again I was assured that pets were welcomed. My daughter had her roomies sign off on the pet forms and money was transferred to cover the pet fees. The day she turned in the form and money she was told that they weren’t aware that she was living in building 1 and that no pets were allowed in that building. My daughter said there were pets in that building. They then said the existing pets were grandfathered in. She then asked why she was never told this in the 3 times she asked. They weren’t sure why no one in the office asked what building she was to live in. Of course she called me very upset and crying, saying she was not allowed to have her dog. I then called and was told they were sorry that they, the office staff, dropped the ball. I said, but you have pets in the building and my daughter will be gone after the summer, surely you could allow the dog until then. Especially when you lied not once but 4 times to her and me. They said no. Also there was a mold problem in their pantry that took over 6 months to fix. My daughter and her roommates were ill the whole time with sinus issues and flu like symptoms. The smell was horrible. I had to buy an air purifier for her room. Maintenance finally figured out, after simply painting over the molded Sheetrock a couple of times, that a pipe was leaking from upstairs and perpetuating the mold in their pantry. It was then fixed. The staff is very unprofessional and office poorly run.

The employees do not know what they are doing. Every time you talk to someone you get different information, and they do not communicate with their customers about important information.