AT&T

The lady was helpful and thorough. The wifi or network at the store needs to be upgraded though. Was in and out quickly.

I recently had the unfortunate experience of breaking my cellphone so I went to the AT&T store in Atwater to get a new one. I spoke to sales associate who determined that although it was not going to be cheap I would be able to get a new phone. The sales associate I was dealing with confirmed the transaction with the manager and we began the process. A few minutes later the associate began to have problems with the transaction and was told by the manager that I would not be able to get a phone at the price he had originally told me. Needless to say I was very irritated and later purchased the phone from another AT&T store. I returned to the Atwater store the following morning to purchase a Lifeproof case. I purchased the phone case and upon getting it home I found that the case was used which forced me to drive back to the store to get what I had paid for. Bottom line this store is more about volume than customer service. Go somewhere else where they do what they say they will do and give you what you pay for the first time.

There needs to be less than one star for a company like this. Here is the saga:
Phone drowned in a cup of coffee and we needed a replacement, no worries because it’s a Thursday, we’re in Vegas and it can be done quickly with all the stores around right? Um, no. So the number was on an account under the «primary account holder» who won’t release the password, but was willing to release the phone. Friday morning he walks into an AT&T store in Pennsylvania and releases the phone. That evening we go into a store in Vegas and try to gain access, but their records show the account wasn’t accessed (we were on the phone with him when he was in the store, he told the AT&T minion what he needed). So we sit on the phone again that evening in the corporate store (3^rd store we visited that day since we got referred to two incorrect locations to start) and again he goes through the process of releasing the phone — done! Now she should be able to buy her own plan or control her number how she wants, right? Nope. Saturday afternoon we are back in the store trying to figure out how to add her to an existing FamilyTalk plan, we are told it will be $ 18 and we can either make the «primary account holder» in CA walk into a store over there and do it, or we can do it online. That sounds way better, we’ll take time to research replacement phones then do it online since it’s so simple. Come Sunday morning we get online and start the process, only it isn’t simple. The online chat people are all unavailable. Can’t even cue for them, just simply grayed out icons. Then I call… 40 mins and 5 transfers later I’m talking to customer service representative who tells me we still can’t transfer her phone to the FamilyTalk plan and keep her number because we don’t have the password (remember how releasing the phone was supposed to give her the power to manage her number? turns out that isn’t quite true). Oh, and the people over the phone can’t help me (at a price of $ 18) because the FamilyTalk plan has a discount through work and the very separate and highly specialized business department at AT&T doesn’t work or can’t be bothered with client issues on Sundays. That’s exactly what you’d expect to hear from a multi-​national corporation right? And you want to file an official complaint, you expect an online, email, or call-​in option for a TECH company? Nope, I’m told to mail a letter to:
AT&T Mobility Customer Care
PO BOX 755
Atwater, CA 95 301
Sure, that makes sense. That’s exactly what every tech-​savy multi-​national, multi-​billion dollar corporation corporation should be doing demonstrate their commitment to customer care. This needs a very, very hard re-​think by AT&T. It’s really no wonder that they rank at the bottom of customer care in every region of the country. The cell service is fine, but taking 3 days to jump through all of their hoops, get conflicting information about what needs to be done, and ultimately end up with nothing is disrespectful to their client base.

Best AT&T employees anywhere. Very courtesious and knowldgeable. Will answer all you questions and with patience and respect. Won’t use technical mumbling jumbo to have you buy something you don’t need of want