Firestone Complete Auto Care

I don’t know how this place only has 2 and a half stars. They are exceptional when it comes to customer service. The first time I came in I was in a rush to get to work they made sure they had me out on time and they had replaced a tire plugged another and changed my oil. It is so reasonably priced and they always take care of their customers. This is my second time and they remembered where I worked and who I was which was so nice. Mike the manager of vehicle sales was who helped me the first time and remembered me the second he’s awesome and Mahoumed was so polite and personable. He helped me on this visit. You can’t go wrong here they make you feel welcomed and like you’re getting your money’s worth.

Went in to price tires for a car I had been looking at right across the street and Mike was VERY helpful with his knowledgeable mechanics. He had been kind enough to offer their time and lifts on site. Once we got it up they found numerous issues and made canceling the sale simple as pie. I would bring any of my cars back again and again. They were all friendly and very honest. That is all I could ask for. So thank you once more to Mike and the guys at fire stone

Poor management, manager is unprofessional and lies (he says one thing and later denies and insists he said another, regarding time and money), unfortunately I will never go back and will never recommend this place and I only say unfortunately because I have a credit card with this company. However, the women at the front service desk was very pleasant. Sorry not a great experience.

I would give 0 stars if I could. The people who work there tried to scare me into getting services for my car that weren’t needed quite yet. They also quoted me nearly $ 600 for the work, which I ended up paying only $ 80 for elsewhere at a later date. They also sold me a tire with a slow leak and weren’t too keen on rectifying the situation. Terrible auto service don’t waste your time or money here.

Stopped by to fix a TPMS sensor issue. They were very clear about the price of the diagnostic and the cost of the sensor replacement. The work was done quickly and the costs were both reasonable and communicated to me ahead of time.
The guys that work here seem very professional, helpful and polite. I would come back here again. They’re also open on Sundays which is a big plus.

My friend told me to come here because they are very nice & they can almost get you in whenever. I’m glad I came here, they beat my Nissan dealerships price for a synthetic oil change and the man was very pleasant over the phone. When I arrived he was just as nice and it only took them an hour. (May I mind you he squeezed me in and I told him I was on my way) I did not mind the wait. If they weren’t so busy I knew it would have only taken them a half hour. Very nice establishment, good prices.

Even though that I did not buy my tire from Firestone, as another store was slightly cheaper, I am writing this review based on customer service alone. I was shopping around for a tire that no one had in stock. I spoke to «Tim» and he was more than helpful in calling other Firestone stores for me. He found my tire and had it shipped to the store the North Smithfield store located closer to me. He also called that store and made the appointment so I did not have to. Later on, he called me back to confirm that the tire was being delivered. Like I stated earlier, even though I eventually bought elsewhere, the service was outstanding.

The person I met at the front counter was very nice and tried to help, but he wasn’t able to. I needed to change out a headlight bulb, but Firestone wanted me to pay them for the labor (understandable) and another headlight bulb at $ 20 (not understandable). I lalready had a brand new one in the car, but their policy wil lnot allow them to do that, so instead I went to Autozone and they were very helpful.

This place I am on the fence about. My first experience was about a year ago when I asked to repair a tire with a nail in it. He looked and said it was too close to the tire wall and unsafe. Then tried to sell me Four new tires. I appreciate the safety concern but did not appreciate the tone. So I decided to get it new tires someplace else.
Went back a few days ago because they were the only place around that had road force balancing. They were really nice and attentive. I saw others that seemed to be treated well and seem to ask for a specific person. Maybe they have changed their customer service attitudes due to having only negative reviews here and on other sites. You can see that they really try but I am not sure if it’s in their personalities. It doesn’t seem natural.
I wouldn’t do anything other than tires and oil changes here since I am not confident in their expertise, but I would go back for tire service. Bad thing is that they don’t offer life time balancing that other places offer for the same price, good thing is that their price is reasonable and speed is pretty quick.

Every time I come here they have a list of things wrong with my car, although their waiting room has windows into the garage bays so I can CLEARLY see them and never once did they inspect anything they said I needed done. One visit they wanted to charge me to replace my blinker light– I opted to do it myself as it was only $ 2 at walmart… but come to find out my blinker was totally fine and working … I thought maybe just an honest mistake– well I took my car back again and same thing… A huge list of things (1 being my battery which is brand spankin new!!) and another was my break light being out… Again I opted to replace it myself, to only find out my brake light was perfectly fine. YES trust me, I’m aware that these are minor and not very costly repairs BUT the point is that these people are dishonest and had I not known so much about my car (my husband is a backyard mechanic) I could have been duped into paying a ton of money for repairs that didn’t need to be done. I enjoyed coming to Firestone for the simple fact of connivence, but honesty means more to me. I’ll be looking for a new car place.

I have a major complaint about the Firestone Tire Store in Attleboro. I bought a used car for my son to take to California. I was near the store in Attleboro and called to see if they had a long wait, they said no. «We’ll get you right in» so I brought the car there to get new front tires which I knew were bad. I mentioned they were noisy and that I just bought the car and needed to know it would be safe to drive that far. They recommended a safety check of some kind that was on sale. I said sure right away. I was told it would be done around done 3:30.
I went across the street for lunch and came back to see my car where it was when I left.
Then I began to ask for updates and was told it was being checked out. At about 4o’clock they told me what I needed and what they had time to do. I ended up needing four new tires and two new belts. I was told I also need a ball joint and I had a oil leak.
As the store emptied and I was alone they were cleaning up and I heard the manager say to get that car down and out of here. He didn’t even realize I was in the still in the store.
I was not happy when I finally got the car close to 7 pm.
That was not my biggest problem. They told me to get the ball joint fixed soon.
I called both Firestone and Sears the next day Sunday Feb 2^nd. Sears was open earlier and said they could get the part and after the experience the night before I decided to try them.
When they took the car in the said it needed a control arm which the ball joint is attached to. They then asked if I want to see some things.
First, they showed me the rear brakes rotators were rusty all over as if the pads never touched them. They said the pads were frozen to the caliper and I had not had any rear brakes. They said this was unsafe. An hour later they were lowering the car on the lift and showed me that both front struts were twisting in the mounts as the weight of the car came down on them. One was practically rotted through twisted in a circle and the other was moving and in bad shape.
They said this was even more unsafe. Exactly what did I pay for and what did I get for my lost afternoon and evening, I spent $ 600 on tires and belts, I discovered later I paid for road insurance which I never buy but I was in a hurry and missed it.

Unbelievably bad experience. My wife took her car in and was told the noise she was hearing was her struts and her steering wheel. They wanted to charge us $ 1600! We got a second opinion and thank goodness we did. There was nothing wrong with her car! Nothing! Nada!
We will NEVER go back to this Firestone and I will make every effort to dissuade people from going there. I was a faithful customer too, but looking back, I wonder how much money they swindled from me.