Brian MacDonald Plumbing and Heating

Brian responded quickly to my call and we quickly set up an appointment to look at replacing the faucet on mysink. He came as scheduled and surveyed the job quickly. Unfortunately Brian stopped following up and the job was never done. we called a different plumber who completed the job in about 3 hours (it is an old house and the plumbing was complicated).
I liked Brian but wish he had followed through on completing the job. I think maybe he does not like tricky jobs?

Brian came to my house to fix my old boiler and recommended me to get a new one. I told Brian before the purchase that one side of my house the heat would not work, he assured me once I purchase and he installs the new boiler he would have all zones in my house working with the new system. I purchased the new boiler and he installed it. that night I noticed that the broken zone was still not working so I called him and after a couple of cancellations he finally showed up on a Friday afternoon at 4:00pm changed a part quickly told me everything works and left. I soon realized the zone was once again not working and called him within minutes of when he left, he assured me he will come back and look at it on Monday. He never came by and now for a week I have been calling him and he wont even return my call. I am now out $ 8200.00 dollars and the zone that was originally suppose to have been fixed with the new Boiler installation is still not working. unless you have a very straight forward problem which does not require extra troubleshooting do not call Brian.

Brian is excellent! He was referred to us by the plumber we typically use (who was out of town when we called). We thought our pilot light was out on our gas furnace, but when Brian arrived, he noticed immediately a crack in the heater exchange. I don’t know too much about this kind of thing, but that sounded bad. He explained all the problems thoroughly, gave us a reasonable estimate on the spot and came, on President’s Day, to replace the furnace. While he was there, he answered many questions for us about a property we will be purchasing. He also did some other little jobs that we requested, quickly, efficiently, and professionally. I could not recommend him highly enough!