You Move Me Atlanta

Had some challenges with the move. They handled the issue very professionally and quickly!
Thank you!
Doug Ferguson

Beware! Never use this moving company, Ever. I hired them to move me, was told $ 850 and was billed $ 1,300. The movers opened my sealed boxes, removed the tape to go through them for something to steal. Movers dropped 2 painting boxes with 1810 gilded framed oil paintings that ended up 3 broken. Movers broke dining chair, desk, dining table, put fragile boxes marked fragile under boxes marked kitchen pots and pans. This broke 3 Wedgwood antique China dishes. Movers broke 1920 antique highboy and 1730 antique bookcase. Movers scratched my walnut floors from pushing furniture instead of picking it up. I was offered compensation of $ 240. Ha! This will not cover my scratched floors. President, Rob, who’s a jerk, told me he was being fair. His business will fail if he keeps up with this way of customer service. Poor customer service. Poor.

After reading the other reviews posted about You Move Me, I’m honestly shocked. I had a completely different experience than what others have described, and can’t believe it’s the same company. I know they’re a newer business, so perhaps they’ve had time to learn and grow…
From my first contact with Rob, the owner, to the last employee doing a final walk through and paying the bill, the entire experience was first rate. Rob’s crew moved two, (2) bedroom apartments, from two different locations, to a four bedroom house in Dunwoody, GA. The employees were professional, courteous, and polite. They showed up on time, called before arrival, and seemed to work hard and hustle throughout the entire day.
Regarding the move itself… I could go into great detail about how every piece of furniture was padded and wrapped, how they seemed to use every square inch of the trucks, how they laid down moving blankets on carpeted areas in our new home and their shoes never touched a square inch of our newly cleaned carpeting, how they placed every piece of furniture and every box in the requested areas with care and concern, how nothing was damaged, nothing broken, nothing misplaced…
Instead, I’ll say this: the cost of the move with You Move Me was the best money I’ve ever spent w/​a moving company. The piece of mind and satisfaction could not have come at a better time for us. It was a long day, but Rob’s crews literally took care of us and our belongings as though we were family. I would recommend them to anyone and would use them again without hesitation.

I have never used a professional moving company before so I did not know what to expect when I moved from East Cobb to West Cobb last summer. Big Rob came out and give me an estimate and they charged exactly what they said they were going to charge. I was really pleased with the way they called to confirm and showed up on time. The crew was very courteous and professional. They got the job done with no damage and no drama. I would definitely use them again and refer anybody that’s moving to give You Move Me a call.

My experience with You Move Me has been utterly awful. BUYER BEWARE: Rob (the owner) has extremely poor customer service skills and practices which greatly affects the move process.
I’ve used their services twice now, and the second experience was worse than the first.
The first experience (moving from my condo to storage unit) was simply an example of inexperience and lack of concern. Furniture was wrapped incorrectly and left exposed, multiple items were broken during the move and their care (and aptitude) in packing my kitchen was extremely poor. After having moved multiple times across the country by my employer and seeing professional movers at their best, these guys are at the opposite end of the spectrum. I have pictures which show the aftermath of their ‘supposed care and concern for the moving process’ (as their company mission states) which I wish I could post here.
Because I believe in attempting to build relationships with my service providers, I contacted Rob (company owner) and shared my concerns about the quality of the move. To his credit, he did apologize and promised to use my complaint as a training mechanism for his team. He told me he could not refund any money from my move (since he claimed the revenue from the move was already booked — really?), but promised to ‘discount my rate’ when I moved from storage into my new place.
Since I was not looking for the lowest cost provider (which You Move Me certainly was not, even with the discount Rob offered), I agreed to use Rob for my second move, out of storage and into my new house. My line of reasoning was that if he was attempting to make up for a poor experience the first time around, he would use extra care and concern with my valuables and provide exceptional customer service the second time around, even if it would cost me a more than using someone else.
Boy was I wrong — I guess its tough for a proverbial ‘leopard to change its spots’. We have had a number of customer service issues with Rob coming out of the second move as well. The biggest being an unsolved dispute/​miscommunication around a deposit which we put down for boxes which Rob never returned. In attempting to solve this conflict I emailed and called Rob multiple times in an attempt to work something out with him. When he dug in his heels and refused to address our concerns /​complaints, I did what most consumers would do in the same situation and emailed senior leadership at his company in the hope that they would address the issue that one of their employees was not.
HERE’S WHERE IT GETS GOOD: the owner of the company, Rob, then took it upon himself to email my boss and the CEO of my company at my workplace (completely unrelated to my move which was for my personal residence) and defame me — claiming that I was attempting to intimidate him by emailing senior leadership at his company. WHO DOES THAT? and what kind of person with that attitude and those business practices is running a customer services (i.e Moving Services) business?
As I said above, BUYER BEWARE!

This is the best moving company I have ever worked with. I was asked all the right questions up front, given a very good quote (comparable with many others, less than some), and received regular communication from them as the move approached. I called to make a reservation. There was NO DEPOSIT! Immediately after the call, I received an email confirmation with my quote. Shortly after that, an email from Rob, the owner, welcoming me and saying he looked forward to a positive experience and helping to make our move as painless as possible. The week of, I received a call from the head of my moving crew confirming the date and addresses. Two days before I moved, I realized that I had not told them about a rather steep driveway at the house I’d be moving into. I called Rob at the number in his email. He answered, and as luck would have it, he was available to come look at both spaces right away. At that point, he gave me a not-​to-​exceed quote (based on the assumption that I would make good on being ready for them) that was lower than the original. I was very happy about that. We confirmed that information via email. His estimate was 3 – 4 hours with three men. The day of the move, FOUR MEN and TWO TRUCKS showed up. What? John introduced himself and explained they were coming from another move, would only be using one truck, and the fourth man was free! My move was done in two-​and-​a-​half hours and I had plenty of money to tip all four men and still remain under the not-​to-​exceed price Rob gave me. I’ve moved many times and I’ve come to realize that the people who move you are more important than the cost, and while I believe some luck played into this for me (Rob couldn’t necessarily do what he did for me with everyone — every job and every day is different in this business), I can tell you that there is fairness in this business, and then there’s just cold, hard movers and owners who really don’t care about you or your stuff. Not the case here. Don’t hesitate to hire this fine team! I am moved!

This was one of the most horrible business experiences I have had. Rob was referred to me by another local flat rate company who after quoting me could not accomidate my move on the date I requested due to a large commercial job they won. Trusting the referral source after spending time with him in my home going over the details of my move I reached out to Rob. He quickly told me he gets referrals from this other company all the time and appreciated my call. I shared with him the details of my home in addition I sent him the detailed bid sheet from the referral source with pricing included. He confirmed he would discuss with the referral and get back to me to confirm if he could accomidate me for the price quoted by the original company. He quickly responded back within 24 hours that he would honor the price and we moved forward with booking the date.
Moving day his crew showed up on time (and yes also called in advance and offered me coffee.) However their politeness and promtness was quickly over shadowed by the conversation that followed after they walked the house. I was told that they misquoted my move and instead of the flat rate we agreed on over a month in advance, they were now going to have to charge me a hourly rate of $ 160 and most likely keep my furniture locked in their truck overnight and finish the move the next day??? (Keep in mind that I had actually less furniture in the house than I did when the original quote was given to me since several pieces were sold in a garage sale.) Regardless this new rate would result in a total rate over twice the amount that was originally agreed upon in writing!!!
Absolutely outragous to change your price the morning of the move and put your client in that position. I assume they prey on what they assume must be individuals with no other choice but to pay their price in order to get moved on time. I feel like this was a classic bait and switch. The owner had weeks to come survey the house and inventory the items as did the company that referred me to YouMoveMe. Needless to say, they didn’t move Me! Nor would I ever recommend this company to anyone. It’s a horrible business practice to change pricing on a customer the day of service and blame it on what they will have to pay the crew and francise fees. I would have expected that to have been all taken into consideration when your agreed on the price initially. And I would have to assume this pricing scam is probably also used in his Got Junk business as well. Sham on You Move Me! This is one family you will never move!