Worldpay

RRRIIIIPPP OOOFFF! STAY AWAY!
Even after I (specificly stated I didn’t want to sign up if there was a contract/​or cancellation fee), the sales person assured me that was not the case. I signed up and despite the fact I only used the machine three/​four times a month, was still getting charged around $ 90 or more per month. When I called they informed me I was bound to a contract? and I would have to pay a cancellation fee of $ 290 to get out of contract, and despite the fact that I’ve unplugged the machine and am no longer using it, they are still charging me $ 90 per month. I called today and spoke with a supervisor, and she claimed that I was now being fined $ 45 per moth for being non pc compliant? Her advice after I explained my situation and how I’d been mis-​led, was to become pc compliant and I could save $ 45 per month. My advice, use your phone and stay away from this fraudulent shady outfit.

I only gave one star because thats the only option. They deserve zero stars. What everyone else says is correct. Fraudulent charges and misrepresentation of contract is what I experienced as well. Customer service does not pick up the phone either.
Initially they sent me a pinpad that didnt work, so an agent said he would return it for me. The agent never returned it and I got charged for it.
Ive experienced fear when dealing with this company. Who knows what they would do. They also logged into my account and changed information on it.

F – k Worldpay. Royally f – k Worldpay. Seriously. This is the worst company I have ever had the extreme displeasure of working with. Their services go down at peak hours (I own a bar.) and their customer service during these outages? What customer service? 90% of the time the hide from their mistakes behind an auto recoding. Hold times when lucky are at least an hour minimum. If you can actually reach somebody they know absolutely nothing. Punching a wall is more effective than trying to get anything from Worldpay. I don’t how much they have cost me over the years, but after last night’s black our I’m done. 4 hours down on a busy Saturday night? Kiss my @$$.

Horrible company to do business with! Save your money and do business with some company that appreciate you!

This company is awful!!! They lie, have hidden fees, charge you to call customer service, renew contracts without a signature. Please do yourself a favor and avoid the headache. They are the worst! Don’t Make the same mistake I did!

Avoid this company like the plague. I sold my business a year ago, up to a few months ago I was still getting charges. They have a business relationship with a company called Rocky Mountain. After several calls, rather than correcting my problem, they submitted a charge for $ 495.
Avoid also talking to Liz L, she is horrible, will raise her voice and not help you at all.
Please see all the other bad reviews, this should give you an idea.

We’ve had a very difficult time closing our account with this company. You would think with all the competition on the payment sector they would make it easier. Even after we sent letter to shut down account they kept charging us.

One error after another. Our experience has been terrible almost from the beginning with misrepresentation, poor customer service, high fees, unauthorized debits, and delays in depositing. I was relieved to finally move my company’s credit card processing to a different vendor.

Fraudulent charges from this company appeared on my credit card. Reading through the past reviews, I am not the only one. Beware!!!

I interact with Rep. Paula Lawton, Chandler AZ every week and she is a joy! Very professional and helpful. She gives a big company the personal touch that makes it seem like a small local business.
Cudos to you Paula for setting the bar high!

I wish I could review RBS Worldpay with a 0 star rating… This company locks you into an «AGREEMENT» which automatically renews every year. So basically they are agreeing on your behalf. After 10 years of service and paying them WAY too much, I wanted to cancel. However, after bouncing from person to person, they told me I would have to pay $ 195 to cancel early. Cancel early!!! I signed up in 2004. What kind of agreement lasts 10 years? One that auto agrees without your knowledge.
I ran 1 transaction a few months back for $ 200 and that transaction cost me over $ 80 in fees. Not to mention the months I didn’t use their service and still paid their outrageous fees.
Do NOT use this company. As other reviewers mentioned, they are thieves and will hold you over the barrel, shaking you till your pockets are empty. Rude and sassy «customer service». How this company is in business anymore is beyond me. Perhaps because they have stolen so much money from their customers.
They give you a 30 day window to cancel your account around «renewal» time. Out of the whole year, 30 days? What kind of criminal made that policy? How can you look at yourself in the mirror. If I cancel today, I will be loosing money for the past 4 months based on fees and cancellation fees. Save yourself the trouble and sign up with Square Up or another service, this company is NOT worth it!
I have had several customer service calls the past year and they were all answered by rude, sassy women who sound like they don’t give a damn. The issues very seldom get resolved, resulting in more calls to their «customer service». I wish I could take that 1 star back and give a 0!

I want to update my ongoing problems with World Pay. After requesting to talk to a supervisor 7 times. I got a vmx to our business (before hours) to call Jason with a telephone number that is constantly busy. Another way for them not to try to help us? We think so! Maybe it’s not an active #? Thanks World Pay for poor customer service. If we treated our customers like this we would be out of business.

I have never delt with a worse bunch of theiving, lying, crooks in all 23 years that I have been in business. After terminating service with this company and discontinuing use of their Point of Sale machine, our business was still charged fees even though the machine stopped working. They have been making UNAUTHORIZED CHARGES on our business account for OVER 3 YEARS and a number of other business owners at my bank have had the same issue with this company. The only option we had was to close our business account to stop the charges. We are considering filing a class action suit and a small claims suit to recover over $ 2,000 that they have literally stolen from us.
Since they are located in Georgia and we are in California, this is now a Federal matter and we have reported this company to the FTC and BBB. I am absolutely appalled that a company would prey on small businesses like this.

I got into worldpay because I bank with Citizens.
Zero transparency into termination fees and policies from the rep that sold me the service.
$ 500 fee if you don’t notify them of cancellation over 90days in advance. I’ve been with them for 3 years and no consideration for that.
Also, bad phone support, and lots of chargebacks and held funds.

World Pay credit card terminal service SUCKS! Why? We were told we were on a month to month agreement and therefore there would be ZERO, NADA and NO cancellation fee. .. and today, when we we cancelled they insisted we owed the $ 195 for privilege of leaving their sucky service!!!
We told them we would leave a bad review on Unilocal and they said, «Okay, go ahead.»
OBVIOUSLY they KNOW their Unilocal rating is in the toilet anyway!
We will NEVER use another service of any kind without first checking with Unilocal!

As a credit card processing dealer I have found Royal Bank of Scotland’s WorldPay Credit Card Processing Services business practices to be completely predatory. Case in point, I have a client who purchased a credit card terminal from WorldPay to process credit card transactions. Unbeknownst to my client, World Pay has encrypted the terminal so the merchant has no control over who they can use as a processor. WorldPay’s salespeople fail to inform merchants about this little feature.
It seems to me when a merchant purchases a piece of equipment, regardless of the source, they should know up from the equipment they are purchasing will not under their control. My client is now stuck with a credit card terminal which they paid over $ 400. They can’t use it unless they stay with WorldPay. It seems to me this is an unfair and deceptive business trade practice. If more small business owners came forward and shared their horror stories about WorldPay and these practices, I believe we would have enough ammunition for the Federal Trade Commission or Congress to hold hearings into standards and practices for credit card processors. I refuse to do business with RBS, Citizen’s Bank or WorldPay.

I’m usually not one to write a 1 star review but here goes:
I have been an RBS customer for almost 3 years now. They are outsourced or partnered with Citizen’s Bank. I rarely ever check my statements and last month I was charged $ 477 and some change. This is all for using their credit card swipe machine for clients.
I originally sign-​up for .24 per swipe and 1.9% per transaction (I think). But overall the charges are 8% total from my bottom line, pending which tier the cards are from. Still doesn’t make sense.
I contacted their customer service today and was gonna cancel the service and was told a cancelation of $ 495 before contract ends fee will be charged. Basically, thats all the money I have left in my acct before they took their fees.
If you have a small business, research the credit processing companies. I got rip-​off bad with this company. Or go cash only.

They are absolutely terrible, a friend referred them when i opened my chiropractic office in Walnut Creek California, and now i know that he referred them only for the referral bonus. Alton elmore was my rep and he met me at a Peets Coffee to do all the paperwork which i found odd from the get go. I never received any copy of the papers i signed and he informed me that i could cancel anytime, no problem, a big deal to me seeing as how i just opened my office and didnt want to get into any contract.
They are completely unethical and a scam. Every month they charged me miscellaneous fees and i would have to call them to take it off the account. DO NOT uSE THEM!

I was scolded by their customer service reps for inquiring about how to decrease our merchant rates.
They told me and told me I had no idea what I am talking about regarding termination fees.
These people don’t care. This is the first merchant/​business that strictly has 1 star reviews. They seem like they are part of Wall Street/​Financial Markets; they make their millions/​billions so they don’t care what customers have to say while being ripped off.
Find a more reputable company, one with at least a 2-​star review on Unilocal to process your credit card needs. Find the lesser of the evils and these people are damn close to straight up evil with a capital STAY AWAY!

I have no idea who these a**holes are, but they put fraudulent charges on my credit card and I’m upset about it because now I have to get a new card.
Thanks a lot jerks!