Woolfson Eye Institute

SAVE YOURSELF SOME TIME AND RUN FROM THIS PLACE!!! I wish I had read the reviews before going into my consultation. It would’ve saved some time and frustration. This place seems very shady! I called and set appt over the phone. I asked about pricing. I was told $ 3200 – 4200. I was told that if I say «Go Falcons» I’d get a 30% discount (but shhh, don’t tell anybody I told you that) The red flags should have waving at this point.
I go in for my consultation, everything seemed fine. But when I talk to them about pricing, I’m told $ 3800. I was told there was an ADDITIONAL $ 500/​eye «custom procedure» charge that wasn’t included in discount. I’m no idiot. Let’s call this what it is… Bait and switch. We’re going to «give» you a discount, then we’re just going to add it right back in some BS custom charge. Excuse me, but I’d say LASIK surgery is customized!!! I left abruptly at this point.
I went to Joffe this week and had the procedure. They are excellent! And upfront with their pricing. I paid $ 2900!!!

I hate to write a bad review but when it is bad… you have to.
I went in today for a Free consultation to see if I was a candidate for Lasik for reading. Everything was great until I was told I would have to pay $ 195 because i had Lasik with another doctor 15 years ago. This was the first time i was told my free consultation was $ 195. When I asked the girl behind the desk why I would pay $ 195 just to see if I was a candidate for a $ 3,000 surgery, she did not have an answer. I have no problem with either cost but don’t tell me its a free consultation and then try to hit me up for $ 195
I thanked them for their time and told them they were not someone I would trust and walked out.

Eye Surgery isn’t really considered pleasant but having been to Woolfson Eye twice now, I wanted to try to put your mind at ease by saying that they make it as pleasant as possible. It really wasn’t that bad. Way less worrisome than you can make it out to be in your mind. The surgery center staff is friendly and does their job. The technology is up to date and my Dr. Hays is a gifted surgeon. Dr. Stone, who came in to see me first, was so nice, she even let my boyfriend look into the equipment to see the problem in my eye. Dr. Hays has restored my eyesight and I am so grateful. His demeanor is wonderful and he makes you feel safe. You can see how busy this place is if you just sit and watch. I had my first surgery in another very large eye center so I do have something to compare to. I feel confident saying that if you are looking for a top notch surgical facility with competent doctors that use the most up to date equipment and techniques and care mostly about a positive outcome for your eye troubles… go there.

I had Cataract Laser surgery in Dec. 2014. It was a simple procedure that went well. I do see better than prior to the surgery but not as well at distance as I had hoped especially since I elected to pay $ 1500 (out of pocket) extra for Laser surgery vs conventional surgery. The Doctor who did my surgery seemed knowledgeable and was good, the clinic was good, however the policies of this Institute leave a lot to be desired. Customers beware of their unethical business practices.
At the time of this surgery on Dec 23, 2014 I had met all of my out of pocket insurance requirements for 2014 thus my insurance covered 100% of the surgery (not including a $ 1500 extra charge for Laser). When I went in for the surgery the front desk told me that I owed a $ 462 co-​pay and refused to do my surgery unless I paid this co-​pay which I knew that I did not owe. At the time, I was told that they had nothing to do with the charges but that their business department had checked with my insurance company and this is what I owed. Once home I immediately contacted United Health Care and found that I had indeed met my out of pocket fee for the year and that I needed to contact Wolfson Institute letting them know that I should get a refund of the $ 462 that I had paid. In fact UHC contacted the Wolfson Institute for me telling them that I had met my out of pocket requirements and that I should receive my money back. UHC has contacted Wolfson about this overpayment (3) times in the past 5 months. I too have contacted the Wolfson Institute every month for the past 5 months and each time they tell me that I have to wait 60 – 90 days after my insurance company pays them. Not only have I contacted them via telephone, I have also written a letter to Wolfson showing where I had met my out of pocket requirement as of June 2015. I contacted Wolfson in Jan 2015 and was told that they had to wait until UHC paid them their fee. I called in Feb and was told that UHC had paid Wolfson in full on Jan 29, 2015 and that it could take between 30 – 90 days for me to receive my check. I called Wolfson again in March 2014 and was told again that it could be up to 90 daysbefore I received my refund. The last time I contacted Wolfson in April about my overpayment they assured me that I would receive a check by May 2, 2015. Today is May 13, 2015 and they still haven’t returned my $ 462 overpayment. Not only have I contacted them on a monthly basis, I have also written a letter to the Wolfson Institute requesting that my overpayment of $ 462 be returned to me. After reading the reviews on this company I get the feeling that this is a very impersonal clinic and that all they care about is making money. In my case, I agree that all they care about is making money and have no problems in overcharging their patients and keeping money that is not theirs. Shame on Wolfson for taking advantage of their customers.

If you are fearful about surgeries this place is not very sensitive to that. 3 times now I have made an appointment for a checkup only to be called back to say that they do not do check ups on the days of surgery. I cannot understand why the staff are not better trained. It cost about 4 grand to do lasix here and so I am wondering why they can not train their staff properly? I had an allergic reaction to one of my medicines after my surgery and I called the front desk to speak to a doctor. The receptionist told me to power through and call the next day. I should have been given a doctor right away as it was it very seriously action.
There are some large egos in play here.
Its been about 8 months since my surgery and I am seeing very well though and for that I’m very grateful.

Excellent!!!
I had LASIK surgery just yesterday, and am absolutely thrilled with the results. Just went back for my day-​after appointment and they really take the time to see how I’m doing with recovery.
I was never treated like a number, they go above and beyond to take special care and answer all of your questions and concerns. Dr. Woolfson even takes time before the surgery to meet with you, which was very reassuring and comforting.
If you’re considering LASIK, do yourself a favor and visit Woolfson Eye Institute, I am so thankful I trusted my eyes with Dr. Woolfson and wouldn’t go anywhere else. This is a true team of caring experts.

The LASIK surgery I had was successful and my vision is what I hoped. So that is probably the most important thing.
I was put off by the «factory» feel of Woolfson Eye Institue and Dr Woolfson’s manner. You come in a week or so ahead for a free consult and some techs and a prep doctor look at your eyes. The office is interestingly bare bones no pictures on the wall, cramped sitting space.
At the consult, they do some eye tests and the They tell you what specifically you need. So I have steep corneas and needed laser instead of the scalpel flap cut. Fine. $ 1000 more. Turns out they have a base price and then I needed «custom» style, which is «$ 500 an eye extra». This is complete bull. They admit «99%» get custom. If you don’t have custom you would have bead night vision and haloes around lights. I had a «discount”-45% for Brave season ticket holders. The percentage was Ktaken off the base 3,000. Plus „custom“, plus laser cut = $ 4,000. …
The day that I came in for surgery and signed their forms-​I had to write Out that I know this could fail and that I risk loss of vision and then sign. I had a 10am appt. about 10:30, went to office. A doctor who does prep numbed my eyes and then wrote on my cornea. Felt some pressure-​not bad. Than waiting room until your group goes into prep room. About 8 of us. We get a little hair cap and shoe caps. Some post op info and drops. There is some camaraderie between us and we try to calm the nervous ones. Still, in anther setting, there probably would have not been waiting in a line and time to worry. Only one of us opts for premop sedatives because he is nervous. Techs review the drops given to us. Woolfson comes in and asks if we have questions. Gives us some info. Tries to be nice, but is pretty offhand and I did not feel I got specific info. Takes each of our charts and tells us specifically what procedure we will have. Te techs organize us in order of who goes in first, etc. they put in numbing drops and antibiotic drops repeatedly. He techs are nice.
The financial person pulls you out before surgery and gets your money. Good to have a spouse or friend from here on out.
When my turn, I lie on one vinyl covered table. Woolfson says I will feel some pressure and he presses a sort of ring over one eye. It is startling and hurts more than I had anticipated. But more than pain, it’s the unexpectedness and that things are moving fast and he is not explaining enough., it’s just disturbing. I felt a bit panicky and took deep breaths. I found it hard to understand how to keep my eye still. Apparently the first eye went fine, but with the second, Woolfson stopped twice-​said my eye rolling popped off suction. I would say he was rushing and not explaining much. I tried to freeze my eye. It did ok that time, although he said if I had had scalpel cut, vs the laser cut, there could have been damage! I was surprised because I had not been at ALL nervous prior to surgery and had not imagined it would be challenging. After the auction cutting step, I move to a second table. I have to get up and walk to 2^nd table. Then they laser the flaps in place I think. This sounds gross, but it is painless and stress less. A clicking sound and smell of burnt something. Still, it’s not a big deal and it’s quick.
The part that was really sleezy and inconsiderate given the impatience and rushing during the procedure, was that suddenly dr wolfson comes behind you as you sit up-​he says,“look he will take your photo» and he sounds suddenly jolly – the tech (a sweet guy from panama-​I think he must feel bad doing this) has an iPad and aims it. He is going to use it as a camera turns out. Dr woolfson is using a forced cheerful voice. Smile-​this is for Facebook. As I walk slowly out of the door the tech is near me and wants me to enter in my Facebook info to the ipad so the photo can be posted immediately. I don’t remember my password so they email the photo to me. Later I’m glad I did not have it posted… I wish I had gone to my Opthomolo
gist at Thomas eye group. It would have been patient centered instead of money centered.

Dr. Jonathan Woolfson did my LASIK surgery in 2002, and I have been very pleased with the results. He was highly recommended by my regular eye doctor and by a colleague at work, both of whom warned me that he was not the least expensive option out there, but was the best. I freaked out at the last minute and asked to hold the surgical assistant’s hand while the procedure was going on; she tried to get me to squeeze a tennis ball instead, but when I insisted on holding her hand, she went along with it.