Woo Skincare & Cosmetics

ATTENTION: UNCONVENTIONAL REVIEW BELOW
I’ve never been to any of the Woo Skincare & Cosmetics boutiques anywhere.
Nor have I ever met any of their wonderful employees in person.
I did however, find a product that they had in stock which I wanted to send to my lovely GF who was in Atlanta working at the gift show downtown. I got calls from 2 managers, in two different states that were going to the gift show in the coming days. They were both extraordinarily kind and very knowledge about their product line.
In the span of twenty minutes the deal was done! I was able coordinate with Linda from the Peachtree store a purchase over the phone (1944 miles away), a gift note, fancy gift wrapping and delivery directly to the booth that my GF was hosting at the gift show. Linda was amazing! The level of customer service was astounding. Bordering on shocking! Her co-​worker, Natalie, from the Nashville store was willing to do the same thing but, they did not have the same product in stock so I changed my selection to one available in Atlanta.
I may never step foot in a Woo S & C store becaue I live in Los Angeles but, I can say these two things with absolute clarity;
A) It was one of the most memorable shopping experiences I have ever had by way of brick & mortal, internet and phone combined.
B) The level of attention and wiliness to satisfy a customer’s needs may never be eclipsed and should be available far more often.
Thank you so much to Linda and your team! It was so great to get such a fantastic response from Elisabeth (my GF) all because of your wonderful service to me.
BRAVO Woo Skincare & Cosmetics.
Sincelely,
Gregor G.

I am giving a 4 because they do not have the eminence line of facial products. The brow and lash tinting is fantastic and I will go again.

I try to like this place but the women who work there are awful. I don’t know anyone who has had a positive experience. I went in the other day and the woman checking me out asked if I wanted a bag. Before I could answer, she started a conversation with another salesperson about how to do something and never spoke to me again. She handed me my change and then a receipt without even looking. I stood there a minute and then walked out… they didn’t seem to notice. I ran into a friend on the sidewalk who said she won’t go in there anymore because they are so rude.

everyone here is so friendly but I can personally recommend Monica, who did my makeup recently (dropped in without an appointment) and was so friendly when I went back up pick up a few things. she did such a great job with my eye makeup very knowledgable about all of their product lines. thanks Monica!

Might be Woo’s biggest fan. They’ve been taking care of me for five years and I truly think of the staff as an extended part of my family. Love the whole team. Julie’s facials are HEAVEN. A+++

Well, y’all. Santa was good to me this year (I really cannot explain why, but that’s material for another time…) and one of His gifts was a generous gift card to Woo! I love this place, and since today was my day off, well, I decided on a little pampering after lunch with a friend and before dinner with the boy.
I went all in: yep, another wax and while it was a little more painful this time, Julie was lovely and quick as could be, and sweetly asked if I wanted a glass of wine when finished (um, yes, ma’am!). The results are great — as I mentioned before I do have sensitive skin so this is never a *fun* thing for me to do but I do like the results, and Julie and Stephanie are great.
Woo has a customary assortment of fun accessories and makeup and gift-​y items — I was able to get a cute leaf-​shaped ring and an adorable headband (now that I’m working in a restaurant again, I have to wear my hair up every day, but a girly girl still wants to look cute, you know?) all with my gift card. Yay!
Such NPWH. So glad I live close. Julie might have even convinced me to wax regularly (she swears it gets easier)…J might be happy. .. till my next update, y’all!

My first trip to Woo Skincare & Cosmetics was a transformation.
The staff there really listened to my skin care concerns and addressed them. I had the wonderful opportunity to experience a make-​over by Julie Benecke and was so impressed by her knowledge and patience that I have continued to refer friends. clients and colleagues to her!
I think its the attention to detail and the incredible customer service that sets them head and shoulders above a chain like Sephora or Ulta.
You cannot get such a personalized experience in a mall. I am glad that Woo exists!

It looks like a Sephora and a day spa had a middle-​aged Buckhead lady baby. It’s deceptively small but stocked with lots of high-​end makeup and skin care products. And they do facials, makeup lessons, lash and brow tinting.
Julie does my lash and brow tinting — i have nearly invisible light blond eyebrows and eyelashes– and she always does an amazing, natural looking job. If you’ve never gotten your lashes dyed, it is cheap and worth it. Not having to wear mascara for a month? Yes, please. And she tints my brows to make my gray eyes pop. I love it. Every other place makes me, according to my daughter, ‘look like an angry Japanese man’. «you mean like Kabuki?’ ‘Is that Japanese for angry?» «Uhhhhhh»
Seriously, lash tinting is the thing and Julie is your girl. You’ll never go back.

Let me first start by saying that I think everyone’s experience here will vary. Personally, I notice a massive difference in the service/​friendliness level based on what I am wearing. If I stopped in after work, the staff was bending over backwards. But on my yoga days, it is as if you are invisible. I often test shops to see how genuine they are, and this place failed miserably on my last 2 «yoga days». There is nothing in this store that you can not get at Sephora, Neimans, or Saks. Nothing special. Assistance can be rudely overbearing. Where they determine your skin type within 2 seconds of glancing at you and talk down to you as if you are an idiot. I do know a thing or two about this stuff, and take my skincare pretty seriously. So I was not pleased when I let their aesthetician ramble just to see what she would say. Epic fail. She got everything about my skin wrong, but was so busy listening to herself talk that she did not take a breath to ask me if she was on the right track. I think the key to success in a place like this is listening to your client, and what they would like. I unfortunately never experienced that here.
I also had my eyebrows done here once. Once. It was bad.
I hope you have better luck here than I did. I won’t be back.

I love having my make-​up done here for a special night out. This place also has some of the best brands in the beauty business. The staff always welcomes you with a smile and is ready to help suggest the best products for you. I highly recomend Woo to those looking for quality products and great service in a relaxing, welcoming environment.

My dad is involved in Boy Scouts, and sometimes has to go to things in Covington. Sometimes my mom comes along and is dropped off at my apartment. This is how I ended up here.
She just basically arrives and started talking about «Woo.» It’s before 10am so I still am wondering what on earth she is talking about, she insults my skin, then tells me to head down Piedmont Road because my moisturizing or soap or whatever isn’t up to whatever the hell standard she just came up with.
…of course since she doesn’t live here, she has confused Piedmont and Peachtree. Easy enough once she finally tells me it’s W-​O-​O and not the W-​H-​O-​O I’m putting in Google Maps. I finally get us there. Oh duh. I’ve been in this shopping center a bunch of times.
It was kind of weird, though I probably made it weird by not really giving a fuck about what was going on. I think this led the woman who helped us to believe I was like 17 or 18 instead of over 21 since my mother was doing all the talking. I finally tried to add to whatever was going on. I tried a couple scrubs and moisturizers, and really liked the Bobbi Brown tinted moisturizer (until later in the day when someone with Dior in Macy’s put something else on my face, oops… AND she also said I had amazing skin… ahem). I really, really like that stuff. I was quite happy with what I have, and I can be difficult to get to change to something else, especially if it feels heavy. This stuff was perfect.
The people who work here know what they’re talking about and can help you find what you need. Pretty sure if I had been left up to my own doings to find the right color tinted moisturizer, I would have weird looking skin. My mom also ended up having a bunch of questions about foundation and eyeliners and all answers were had.
I was also given a sample of Laura Mercier scrub and Bobbi Brown tube soap. I really loved the soap, and when I need something new I will probably go back and get it here.
#Yelp365 — ⁴⁰⁄₃₆₅

I have truly enjoyed my experiences through & through from quickly being greeted to helpful advice on varying products I played with in the store. The location & parking make this a quick trip or if you have time I’d recommend a facial from Dawn one of the Woo girls & skin care specialist I have grown to trust. She is wonderfully consistant which my skins treasures, asking thoughtful questions & fully analyzing your personal needs before using the most yummy products on your skin achieving real results. I haven’t let anyone but Dawn do my eyebrows for many years now. Woo is a great skin care boutique I would gladly recommend.

Meh… compared to Entebello and Sephora… this place is a distant 3^rd for products. Never had any of their services but then again… I may not be in their demographic. They really do cater to the Bhead housewife demographic .u know the kind that also run to Macy’s for the latest Lancome or Estee Lauder gift… not knockin em… i’m just saying im different. Staff is friendly and since I’m such a stickler for good service, I still recommend them for most folks.

Love this place. When you need cosmetics, it is so convenient. You don’t have to hassle with a mall, easy parking right in front. The staff is very knowledgable. I was in the other day and Kelly helped me. She was great and I love all the products I purchased. Fun, cool accessories too.
While I was there I had my brows waxed & shaped. Not so good and I would not recommend this service.

I love Woo! I am a regular there and have appreciated the way you can just walk in and play with the makeup and skin care products. They don’t pressure you to buy anything and are honest about which products will work best for you, regardless of the brand. They’ll suggest a little bit of Bobbie Brown here, some Smashbox here, and some Trish McEvoy there. They will give you a glass of white wine while you browse (or after your bikini wax… thank you!). They also will call you when something you might like comes in to the store.
I really liked the esthetician, Dawn. She did my bikini wax and I’m a total wimp! She made me quite comfortable, despite my being a rather modest person. She also did a better job than the person I went to a the Bliss Spa in midtown but used their Poetic Wax (which shrink-​wraps the hair and provides a less painful experience. The wax doesn’t burn your skin or anything and cools very quickly once on) for a great result.
They run specials sometimes and will give you «Woo Bucks» which are like rewards-​bucks towards your next purchase. A lot of small shops don’t do that. I appreciate that Woo understands we are in a tough economy and dollars are tight with most people now.
Thanks Woo for your kind and friendly service, great product selection, and for NOT being in the MALL!

Woo is a freaking breath of fresh air compared to going to the mall for your make-​up. The staff is super friendly and (this might sound cheesy) they truly want you to look great! If you care about your make-​up products, you will love this place.
I went specifically to get tips on how to do my own wedding make-​up, and they spent a LOT of time with me. They really know what they are doing and are knowledgeable about ALL the products they sell. They carry Bobbi Brown, Trish McEvoy, Laura Mercier and Yves St. Laurent (among others), and the staff seemed to know the nuances of every single brand. They also had tons of insider tips to share.
Sephora is better than the mall, and Woo is better than Sephora! Like Sephora, but with great customer service and attention to detail sans mall. The only caution I have is that you may like it so much that you end up dropping a huge wad of cash like I did. But I am happy with all that I got and use every single product. They also offer other beauty services like waxing, facials etc.