Wells Fargo Bank

Glen Booker is fantastic– he resolved a problem I had with a fraudulent check that was written on my account while I waited in his office — although this bank branch is not the closest to my home or work, it was well worth the drive to this location

I am very big on customer service. The greeter at the door was amazing and listened to my problem in its entirety. My wait time was less than 5 min and Demetrius Gentry came to help. He was very professional and made sure I had a clear understanding of what was going on with my accounts. He made clear suggestions and helped me get my accounts back on track. What was most impressive was the branch manager Coreen Brimm came out to meet me, asked about my experience and she gave me a follow up call. This by far was the best customer experience I have had at a bank ever!!!

I came here today for the first time and Siri took me to Mc Donald’s. By the way, the parking lot is not connect. After being irritated with Siri, I come in the bank and was immediately greeted by basically everyone and instantly forgot about my mishaps. The teller that helped me was really nice. We had a great conversation about hiking.
What I like about this Wells Fargo compared to others is that the facility is huge. So big, that there is a huge table on the right dedicated to coffee. I’m an avid coffee drinker so my tail was basically wagging at the sight of a fresh pot of coffee.

Worst customer service ever! Mngmt is Rude and inattentive. Will not be going back to this location again! Unless the entire staff is replaced.

This is not a review of Wells Fargo as a company; we all pretty much know they suck balls. This is a review of this particular branch.
In terms of customer service, this place is lacking, lacking, lacking. However, if you just need to withdraw money from your account, then you are perfectly okay. Not dealing with the workers here will infinitely improve your disposition for the day. If you have to go inside, however, be prepared to see a darker day. Even though I frequent this Wells Fargo (or rather, I did when I had it, now I’m with a credit union), it embodies the Wells Fargo spirit of bankers who are rude, taciturn, and SLLLLOOOWWW. In terms of taking transactions/​withdraws, it is perfectly fine. There are generally 3 – 4 bankers trying to help people and for the most part, it’s a smooth process.
It’s only when you need to actually talk to a teller that you will face issues of miscommunication, slow service, and with a very similar sense of when you rent a dancer by his picture for a private party, only to find that the guy before you is 30 years older, with few meth lab incidents tucker beneath his belt. Basically unsatisfied, cheapened as a human being, and like hours of your life have been wasted. I came in here a few weeks ago, wanting to know why my renewal card had never been sent to me. Should have taken me only 30 minutes or so, right? Nope. It took me almost two freaking hours. I was on my lunch break, and I was 45 minutes late to work. Which is saying something, since I work so close to this location, it takes me 5 minutes to walk there. Though the woman who spoke to me was nice enough, she wouldn’t stop trying to sell me things. She just, absolutely, would not take no for an answer. «I’m really not trying to sell you this, I just see you and think of my son, and what he should have, and I want to help you.» I smiled and chuckled along, hoping to quicken the process, but to no avail. I was polite, courteous, and constantly saying «No thanks!» Perhaps if I had been a bit ruder, I might have gotten out more quickly.
And countless times when I’ve tried to talk to a teller, it’s taken FOREVER just to speak to someone. How this is so consistent is surprising to me. There’s never been any kind of wait time estimation, or apologies. Just the empty, «A teller will be with you shortly.» Obviously we have completely different ideations of «shortly». Shortly for me suggests between 5 – 10 minutes. Shortly for them is closer to 20 – 45 minutes. My account expired last month, and when I explained why I was shutting my account down (Wells Fargo continually has been withdrawing funds from my account, when my mum pays with her own debit card. This is especially frustrating because we share an OVERALL account, but we don’t share a card, bank number, none of that. They keep connected our completely unrelated accounts together, and have drawn out several thousand dollars from my account to pay for her bills. I don’t know what hers number is, and she doesn’t know what mine is.) The customer service agent tried to argue with me about how «the accounts are linked,» repeating that over and over and refusing to grasp what I was saying. Hopefully I can completely sever ties from this branch and company, and never have to set foot in another Wells Fargo again.