Wayne Moore – State Farm Insurance Agent

Bad customer service, un-​explainable increasing rates, false insurance information.
I wanted to have state farm insurance but unfortunately I got stuck with Wayne Moore’s office. I have since moved to another company and couldn’t be happier!

Did not speak with Mr. Moore but I spoke with one of his representatives. I called to complain about my rate. I told them that I would be cancelling my insurance and asked what the process was. I was told that by GA law they had to have it in writing. she said that she would email me that form to fax back and then they would cancel the insurance. Of course that is not what happened. She cancelled it without the form. They did ask me what date or anything. I have the form and never faxed it back. They took $ 122.49 out of my account and then sent me a refund check for $ 7.85 for a cancellation on 11÷09÷13 and I called them on 11÷18÷13. So basically they charged me for the month and I had no insurance and now my insurance lapsed and I had to find coverage immediately and shell out more money. I have had State Farm for years at another location and never had a problem. I will never let these people handle my account again and corporate says they cannot do anything. BEWARE!!!