Visionz Party Bus

If I could give them zero stars I would. This company does not know the meaning of customer service tailored for the event even though they claim on their website that they host everything from religious and corporate events to bachelor and bachelorette parties. I reserved the party bus based on a specific discussion with the company about our event, which was a day of shopping for a wedding dress with my daughter (the bride), the mother of the groom and several bridesmaids. The event was a daytime event and I had noted the pictures and representations on the website showing a classy interior with the stripper pole removed and steady white lights. The stripper pole and flashy Vegas lights were in place when the car arrived and the driver either refused to turn them off or did not know how. He complained about being tired and needing a nap at least 6 times during our trip, had zero conversation with us about our joyful event and only spoke to us (repeatedly) about stopping at a package store so we could do shots. Maybe some brides want and their friends want to get drunk and dance around a stripper pole while they shop for a wedding dress, but I’ve never heard of such an approach and our feedback during the event went completely unnoticed by the driver. He also watched 5 young women lug heavy coolers up our driveway without lifting a finger to help when he dropped them off. I guess he was too tired. His only virtue was being on time and driving us to the addresses we requested on time. For a total of $ 1400, including a $ 200 credit card deposit and $ 1200 required in CASH up front before we started, I expect and have in the past received WAY more. When I posed my complaint to the company, they responded IN WRITING by indicating that if I wanted a «classy event,» I should not have selected a party bus (I asked the right questions up front and they said yes!), and that if the driver wants to help customers with their personal belongings, it’s up to them. They did not offer a genuine apology and stated that they don’t give ANY money back to customers when they fulfilled their ONLY duties, which were to deliver us safely to our destinations. Really? I asked for $ 200 back (the amount of the tip I foolishly prepaid) and an acknowledgment that they messed up and would do better for others. I will use their emails in training classes on customer service as the epitome of what you DON’T say to unhappy customers. PICK another if you are looking for something other than a good drunk out on the town with a stripper dancing on a pole near your lap.