UPS Corporate Headquarters

The worst shipper I have ever dealt with. UPS makes Fedex look like Jesus. I will never buy something if it is shipped via UPS again.

You are kidding me week ago you lost my engine have to spend time helping you hunt that down. Now here we go again spent all day trying to get my package delivered two names on the label only asked for me wouldn’t leave package no signature required. Package place on hold wait there and hour in your Deerfield location to pick up my package no driver come back in there today package taken off hold and put back on the rotation for delivery to the same address you wouldn’t leave the package at the first time.
ARE YOU PEOPLE CLUELESS? IS THIS SOME KIND OF JOKE?
Always something with you people driver to lazy to look up my number on the call box lying about that my name was not on it, to lazy to actually deliver packages.
If the people I do business with or ordered from did not use you people I would not miss you careless if your company goes out of business.
Apparently this is ROCKET SCIENCE!

This one star meant for management … if you are interested about this job … do not apply please. Unless u like to work 12 – 14 hrs a day meant over 60 hrs per week. Of course there is no extra pay or benefits.
If UPS management members saw this review and have any concerns or questions please leave your email or telephone number. I can explain you how to work we are … as like a slave… fyi. Im a full time worker at UPS. I really regret to have this job… also many of my co workers… the management has to study about how to manage the employees…

the only reason i am giving 3 stars is because my problem seems to be corrected and customer service was helpful. however my package has sat in my office now for the third day waiting to be picked up it should be at its destination already!!! this was driving me nuts!!!

I, like most people are quick to respond when services are horrible and my experience with UPS started off very rough (it could have cost us a tremendous amount of money/​revenue), but I decided to search for a solution orientated person rather than focus on the persons who could not solve a problem.
I happened to get the most wonderful person on the phone after days of frustration, her name is Tracy S. and she is works in the UPS freight division.
I do not know how I ended up with such an amazing person who was able to completely turn things around and also could make me smile during a business Tsunami by using her kind spirit and her total understanding of my frustration.
I know UPS must know how valuable she is, but everyone including myself needs to be reminded we are a part of the solution and can find our own Tracy’s to pull out a miracle.
Thank you Tracy for being a star and thank you to Gi Gi who put Tracy on the project!

UPS has my vote for Consumerist’s America’s Worst Company 2016. I go online and specify (thru their app, mind you) that I want my packages left at my door. They have me verify that I’m waiving liability, etc. etc. I am a field employee so I receive packages all the time for work. Fast forward to today, I knew I had a package coming in so I went thru the UPS app to make a point of specifying for the driver to leave the package at my door (even though i and already previously set this setting for ALL packages via the MyUPS website and their app). The driver leaves a note on my door saying the «value is too high» and refuses. I call and UPS tells me «oh yeah, even though we give you the option of specifying that you want your package left at your door, it’s actually up to the driver’s discretion.» WTF is that? Why even offer then? They then tell me that I can drive halfway across the world to a remote location known as their customer service center and pick it up between the hours of 8−9pm. I get off work at 8pm and this this place is an hour away and I make it 9pm sharp and the guard there tells me that I have to come back tomorrow. UPS has not only wasted my time and gas, but more importantly, for people like me that work 10+ hour days, they’re basically holding my packages hostage and they’re going to end up getting me fired because my employer ships things that need to go out to field locations ALL the time. And they refuse to come to their senses and switch to FedEx. So when that happens I hope someone at UPS (maybe this driver that feels the need to exercise his discretion on my packages) is ready to help with my rent, car payment and student loans. He/​she can exercise all the discretion he wants then. If not, he/​she should learn to follow directions.

My new motto– anybody but UPS. They are clearly the bottom of the barrel. Called your customer service number to speak with a representative and received rude unprofessional response. Asked to speak to a supervisor was put on hold for over 45 minutes with no updates. I finally disconnected in frustration however UPS will not be a shipping option in the future. They say a satisfied customer tells no one but a dissatisfied customer tells everyone.
I will be telling to all that will listen

I think the UPS trucks are painted brown because UPS is FULL OF SHIT. I want to take the time to document how much I hate UPS, not a particular store mind you, all of UPS. I will say, that yes, I have had packages delivered on time and in good condition, multiple times. I actually have been quite happy with UPS service in the past. A recent experience really ruined my opinion of USPS, especially after speaking with customer service representatives several times (the representatives themselves did a good job and were pleasant, however they did not know what the hell was/​is going on with my missing packages).
One experience out of all of them really chapped my ass. I scheduled a pick up of five packages to be picked up from my house around Christmas time last year. Five packages equaling approximately $ 600 of items that I needed to return to various businesses for refunds. UPS has no documentation that they ever picked up my packages. I actually saw the driver pull up to my house and take the packages. That was the last moment they will ever be seen by public eyes. My packages were abducted like aliens from the sky. Nobody, saw it, I have no proof, I want to believe!
Why oh, why did I ever trust UPS to put my valuable packages into a van and drive them to the destination I ever so carefully displayed on the front of the packages, covered with tons of clear tape to prevent distortion. It’s as if they never existed, the transaction never occurred. I have a pending investigation in place. Somebody is doing some sluething. Im really not sure why I have to open an investigation in the first place. Ill never sent anything trough UPS again.

On Feb 26^th I had a document shipped from Panama City, Panama to Massachusetts. The insured delivery was to take 3 days. March 3^rd when the envelope had not arrived. This package miraculuosly shipped on March 3^rd at 8:04 pm about the time of my inquiry they say.
The tracking had the parcel in Costa Rica at 11:56 that evening but it may be stuck there because 14 hours later is nowhere else to be found. UPS charges between 80 and 90 dollars for these insured deliveries and then apparently Loose Them until a customer begins to inquire? What happened to the 3 days that they say it will take and How Do I file the insurance claim is what I would like to know. March 5^th and Still Waiting for my 3 day delivery In Massachusetts. I think I’ll try Fedex next time.

My driver changed the delivery address on my package without my permission. To an address that is entirely fictional on a random street name and number that is not similar or resembling mine to even make me think it’s a mistake? I have no idea where it went since the address does not exist, and the local office left this admission on my voicemail and the call center confirmed it, but offer no resolution. They were also as kind and empathetic as all the other Unilocal reviews say ;) Call center staff as scripted and robotic as new electronic equipment.
Boo, UPS!
Why can the driver for my area not read, or why is he making stuff up? I am very confused.

I purchased a package from an online retailer. I specifically requested expedited delivery. After reviewing the tracking status on the UPS tracking site, I noticed that my package was in «delayed» status. Immediately, I called the UPS customer service line, and was connected to Lauren (ID # 2900). She informed me that I was unable to receive my package on time because «someone forgot to deliver it.» She said that I would receive it on Monday.
I was livid because I know for sure that UPS has Saturday delivery, and she did not suggest that I look further into the matter. In addition, I spoke to her before 7pm, so she was not knowledgable about certain options that were available to me. After hanging up with her, I called again and spoke to Filas (ID # 19 018 097). He was very knowledgeable about the steps that I could take in order to rectify the issue. He informed me that I could get Saturday delivery as an accommodation, and he transferred me to another associate.
I was transferred to Marvin (ID # NPT1MAA). He informed me that he would put in a request. I ended up waiting on the phone for more than 30 minutes for him to inform me that he was unable to contact the UPS site that dId not bother to deliver my package on time.
After speaking to 3 associates, I came to the conclusion that for the most part, UPS does not care about customer loyalty. The first associate did not make any attempts to help me. She told me that it was impossible with out any explanation. She did not bother to help me. I am frustrated with UPS service. I hope they learn how to treat their customers in the future.

Their service is horrible. I signed up to be notified on the status of my package and received zero notifications about it being delayed the day of delivery, and it being delivered the next day. I stayed home all day the next day and kept the site up on my computer to track the package, I saw it was out for delivery at 8 a.m. I decided to check my mailbox at 2 p.m. and when I opened my front door had a «Sorry we missed you…» sticker with notice of an access point to pick up my package. I was livid because no one knocked or rang my bell they just left that sticker.
I drove to the access point and there was no package there they had told me to expect it tomorrow and that this is common of UPS not to knock or ring the bell because of our neighborhood. I was utterly insulted and have filed a complaint; spoke with Sasha, then Pediry and now with Gigi from their corporate office. All three women said they would dispatch the driver to re-​deliver. It is now almost 7 p.m. and there has been no re-​delivery and no return call on the status.
Whenever I have a choice to ship it is never UPS and I wish retailers would let you have the option if you’re paying for the shipping.

I would actually like to give them a negative number of stars
Something like 8 months ago, I request for a single package to be delivered to an access point because I knew I would no be available at the time of delivery. No one at that time told me that making that single request would mean that all future packages would go to that access point as well. Now I have a torn tendon in my foot and can not walk, much less drive to an access point. I ordered some stuff to be delivered to my house because of my injury (items I normally would have gone to the store to get). I have made no less than 5 calls and several emails to customer support trying to get a package redelivered to my house over the last 5 days. They still keep telling me that I requested the delivery to the access point and that they will (AGAIN) request the re-​delivery to my house and it should come the next day. The last call, they said, well if it has not come tomorrow (6 days after it should have been delivered) I can file an investigation claim — BUT I have to call them back again to do that and I have to wait until tomorrow. At this point, I may refuse to order anything from anyone who uses UPS!

UPS deliver service is absolutely awful. We moved in to a newly built home and UPS claims that we have a «bad address». How can it be a «bad address» if I’ve been living in my home since September 2015? What’s even worse is that we have had some packages actually delivered to my new home while others are not. According to the tracking the tracking either state «the street number is incorrect» or «incomplete». The tracking even indicates that they tried to contact me, the receiver, which is an absolute lie.
What’s even worse is that I spoke with local UPS to provided specific directions to have a package delivered. I even spoke to the UPS driver who assured me that I would not have further issues … WRONG … I sent customer service an email with specific directions on how to locate my home after I verbally told someone, and still UPS can’t find my home. I just sent customer service yet another email which included two tracking numbers. Both indicate an incorrect or incomplete street number.
UPS is the WORSE! While I have no control over retailers who use UPS, I definitely have a choice and it’s not UPS.

The absolute worst shipping experience I’ve ever had. I returned books back to Chegg using UPS and dropped them ¹²⁄₇. It’s now 12/​21, and I’ve contacted them 4 times now. They finally said today they have lost the 13 pound box. They also let me know that even though they are responsible for the loss, it’s up to me to go back to the UPS store I dropped it at and figure it all out.
Completely worthless, and the call center is not located in the US, so the language barrier hinders me from being able to understand the customer service reps. Complete nightmare; will only ship Fedex from now on.

I feel kind of bad for them with all these one star reviews. What about all the people whose packages arrive on time and intact without issue? Where are they? I fit into this category and am happy with the services UPS provides. I do wish the delivery window was a little tighter, but ok.
Ive never had an issue so have never had occasion to call customer service. But whenever I have sent or received anything its been smooth. Since I’m confident more people have had a positive one than a negative one (or UPS would be out of business), I encourage all of you who have had a good one to write a review too!

I wish I had read the reviews before I made the mistake of using UPS-​with tracking and signature required-​to ship my wifes final immigration papers to our lawyer. When I checked tracking it showed received-​when I contacted the lawyers office to make sure– it had not been received. The driver had written in a random name for signature required– when contacted by the UPS that had sent it– he came up with a different name– and insisted it had been delivered. Its now under investigation. Who do they hire as drivers and what did he do with it? The stress
its caused not to mention that it is holdind our final process up, is inexcusable, and no claim we end up filing will be good enough. Get with it ups, and please if you read this do not trust them.

UPS has customer service representatives that either do not know what they are doing, or were not trained the same way as everyone else was.
Get your sh! t together, UPS.
Either fire and re-​hire, and train everyone from the same book,
or tell everyone to forget whatever they’ve learned from their initial training,
and re-​train them from the same book.
I was on the phone with a representative who told me that he was unable to do anything for me to get a second attempt out today, which is completely false, because I’ve had representatives write memos, or even make calls to the dispatch center, so that I could have my packages re-​delivered. So I’m just speaking to this guy who’s telling me that there’s no way to make a second attempt today, as there is a policy for drivers to never make a second attempt for the same package that was already attempted once.
Um, okay — either it is your first day working, or you’re just lazy.
I flat out told him that it sounded like he was reading those lines out of a book.
I was not going to be treated this way; I paid for my items, and the shipper paid for the shipping service so that I could get my package in a timely manner, so I asked to speak with his supervisor. Yes, I am one of those people.
What felt like, and probably was, 10 – 15 minutes later, his supervisor comes on the phone and solves my issue in less than 5 minutes. Even if the package doesn’t get re-​attempted today, at least do me the favor of TRYING to get it re-​delivered — which is exactly what the supervisor did, thankfully.
At the end of the call, I asked the supervisor why the representative couldn’t just have done it without me asking for a supervisor. She was also confused as to why he didn’t just do that for me, and she said she talked to him already (which explains the wait…) and to do so for future customers, because it will definitely happen again.

I have had a terrible few experiences with UPS and wished I could Unilocal about it. Then I decided to find a corporate address and of course they have 1 star overall.
I ordered 3 items from a company and live in Florida. 2 were shipped from New Jersey and one came from the Netherlands for some reason. I guess they didn’t have any in the US, and they shipped it worldwide express. It was neat because they all were delivered the same day and I’m sure that was expensive to rush it from the Netherlands. Anyway the UPS driver wanted $ 76 in customs fees from the shipment. I refused the delivery on June 15^th. I called the company I ordered the products from and they told me the item was shipped wrong and they would correct it or if it was returned to them already they would credit me when they get it back.
On June 17^th I contacted UPS and they told me there were still charges showing, so I had process the return to sender thinking the company I ordered it from wasn’t able to take care of the charges.
On June 19^th UPS attempted to deliver it to me again and still wanted $ 76. I was confused why they were delivering it to me when I refused it. Again I called UPS but this time they showed all charges were paid and it would be redelivered without charges on Monday. They specifically said it was redelivered to me instead of being returned because now the charges were paid.
June 22^nd UPS attempted to deliver to me and wanted $ 76. I refused and the driver left. I called this time more frustrated. UPS again agreed that there were no fees necessary and understood the situation and all the issues with this. They forwarded the information to the local office and said they would call by 10am the next day. Someone actually called that night which was good, but the guy said there was still a charge. He couldn’t do anything and said that the driver would be back out tomorrow and I could tell him if I wanted it returned.
June 23^rd the driver came, still wanting $ 76. I called UPS yet again and they still said there should be no charge to me and again forwarded my information to the local office. The same person called me and said he sees a charge and says it is clear as day. There is nothing he can do because there is a charge to release the package. I told him to return it to the sender. On ⁶⁄₂₃ I asked the person over to phone to please make sure it gets returned.
On ⁶⁄₂₅ the local UPS office called me to say that they had a request for it to be returned, but they don’t know where my package is, and I needed to call the 1800 number to have them run a trace on it. Unbelievable terrible customer service.
I understand the company I ordered it from messed up, but UPS continually messed up by coming to my house four times. The people over the phone know absolutely nothing because they don’t look at the same things as the drivers and people actually delivering the packages. I shouldn’t be told by 3 different employees there are no fees or charges due to me but have the driver say otherwise.
I have had numerous poor experiences with UPS customer service. On another package an apartment number was left off. They said there was absolutely nothing they could do. Then they said I have my choice, so I could just change the delivery address for $ 5. Thats terrible customer service. I found online I could select it be delivered to a neighbor for free, and simply put in my address with the apartment number. Seems like UPS customer service should be able to put in a note for the driver and tell him my apartment number. Isn’t that beneficial to everyone? Or else the package is just going back to where it came and traveling twice as much on the UPS network. I logged into my account to see what I could do because the rep said I have more access then they do. The rep suggested I change the package to pickup, which was another terrible idea. I told him I will keep the neighbor address and put in my own address.
There is a clear breakdown with UPS customer service.

Imagine if Satan started a package delivery business – that would be UPS.
Drivers try to do their jobs, but the routing and dispatching for this company is terrible.
This is about the most f*cked up operation that I have ever had the displeasure to work with. The only reason I have anything to do with them is that most vendors (Amazon, Starbucks, etc.) insist upon using them as their only shipping option.
Their My UPS service is not really a premium service – even though they both charge you for yearly membership and $ 5 extra for each package that you want to have them hold or redirect. What a criminal enterprise!