United Parcel Service

I guess I will start paying more for another shipping service, either FEDEX or USPS.
You guys lose or mis-​deliver, consistently.
When you finally admit you lost something, you adopt a «we’ll get around to it» attitude in regards to retrieval and making it right.
Your company has one job — package delivery. Has your comfort level with incompetence and errors become such that you treat failure as an acceptable daily occurrence?
Pretty sad.

The last part of the UPS name is «SERVICE»! Well let me tell you, we had an EXTREMELY URGENT RED LABEL parcel in June that was delivered 2 days later. And when the bill came I simply enclosed the delivery report and deducted the amount for the late delivery. They re-​billed it a month later — I re-​deducted it. The game of cat-​and-​mouse ended when a UPS «service» representative told me that to deduct for non-​delivery they have to be notified BY THE CUSTOMER by phone w/​i 15 days. EXCUUUUUSE ME? LIKE THEY DIDN’T KNOW IT WAS LATE? LIKE THEY HAVE TO BE NOTIFIED BY ME!!! All for $ 25 — well, I’m paying the $ 25 & telling the world about this shabby experience — get with it guys — your 3^rd name is supposed to be «SERVICE» — seems that you need the $ 25 more than I do — too bad there is not a «zero star» category here.

I try to avoid using UPS whenever possible due to my experiences over many years. I will even change retailer /​vendors to ship another way. They are difficult to reach in a timely manner, they canNOT contact their Driver to update, give info. Today I am waiting for a package that is «scheduled» for delivery tomorrow. The problem is that by their own tracking, my package was received by their facility 5 miles from me 2 days ago ! The tracking page graphics indicate «In Transit & on time » It is clear that even though they could have delivered the package early, They will not. go figure. I have none of this grief with Fed Ex.

Ubiquitous brown is synonymous with UPS for decades since 1907 (source: Hoover’s).
My company has been another loyal client for numerous years. We moved our business in 2013 and since then our experience with UPS has been a complete and total wash out nightmare. All deliveries (regardless express, next day, 2 day, or Ground) has been arriving to our premises very late at the close of the business day at 6:45PM. Unacceptable as we paid a range of $ 85.00 to $ 150.00 for a single item, ergo, why should we pay significantly more to ensure guarantee delivery at 9AM? When investigating by making inquiries with their drivers on the same street other neighbor business also have the same exact problem of late deliveries. Some of my neighbor business on my company’s street close their doors at 6PM or 5:30PM as it is not a major street, therefore packages are left outside their doorstep in the blustery cold unattended. Unacceptable for a business to operate to receive packages so late at the close of a business day! When contacting our UPS representative the claim was insufficient drivers and the added problem of package processing handling which is mixed with residential. Their processing facility is unable to separate packages from residential with businesses and the lack of drivers are unable to handle overwhelming packages. The summer is over as drivers should return to work with normal schedules and routes to distribute a fair and even workload.
Again, acceptable for a business to operate to receive packages so late at the close of a business day!
UPS = U PEOPLE SUCK!

Their infonotices are never accurate. I just wasted 6 hours waiting on a parcel because they lied about the delivery window. And their supervisor put me on hold for 45 minutes and never came back after he said he would look into it. AVOID THIS COMPANY.

On Sept 10^th, «Rob» at UPS customer service sexually harrassed me when I tried to find out why a one-​day delivery shipment was late. His supervisors at UPS are now protecting him. I have tried every number they have, and everywhere I call they claim to be very concerned and agree the agent was inappropriate. Then they run me around a bunch of different departments, making me retell the story until eventually one of them hangs up on me. I have spoken with «Darren», «Britney», «Shannon», and a very rude supervisor named «Reggie» who hung up on me the instant the other supervisor stopped listening in on the call.
Don’t let this happen to you, your wives, or your daughters. UPS doesn’t care if their CS reps sexually harrass their customers. Use someone else.

Lost a package I was expecting 2^nd Day Air. Their fault: they put it on the wrong plane. Now I have to double my costs and take additional time to fill my needs with a lesser quality product than I had ordered.
Customer service was closed so I contacted their online chat. I screen captured the text of that conversation:
Initial Question: Why is my 2^nd day air shipment arriving 2 days late?
Jorge P.: Hi, this is Jorge P. I’ll be happy to assist you.
Ty: Great thanks
Jorge P.: Unfortunately the package had a missort and it was sent to the incorrect Facility while on transit, the package has been already rerouted to the correct facility that is going to be in charge of deliveries on your area, and the package has a delay. I truly apologize for the delay and any inconveniences this may have caused you.
Ty: So, I need these materials for a presentation tomorrow-​hence the 2^nd day air. Now I need to find substitute materials (at an extra cost). Can I be compensated for the lost time and additional costs?
Jorge P.: Once the package gets delivered you have to get in contact with your shipper and request for a refund on the shipping charges. I do apologize for the inconvenience, I know this was important.
Jorge P.: Any other questions?
Ty: so the shipper has to pay for your mistake? And I have to assume this package will make to me eventually? Meanwhile, I’m accruing additional expenses and losing valuable time and effort because someone at UPS failed to do their job adequately?
Ty: Fair enough.
Jorge P.: I apologize for the inconvenience.
Jorge P.: Unfortunately, I don’t have any other resolution options to provide. At this point, further discussion via chat is not productive. I am sorry that I am not able to completely resolve your situation through chat support.
Ty: I am very disappointed in your service. Is there another avenue for me to seek recompense?
Jorge P.: I understand that these options do not completely meet your needs. I wish there were other alternatives available. Do you have any other questions before we conclude our chat?
Ty: No
You have disconnected.
Next time — I’ll insist on FedEx.

UPS Capital Claims and Declared Value Program = Ridiculous and most convoluted process ever!
From beginning to end, it took about a month of back and forth to get my claim paid, albeit begrudgingly by Crawford & Company, who manages all of UPS’s claims.
Remember, their goal is to not pay out your claim and if they do have to pay, they want to pay as little as possible.
Also remember, there’s no such thing as «insurance» from UPS. They only allow you to pay more in shipping charges to declare a value ($ 1,000 maximum) for possible payout in case of damage or loss.
Nonsense.

HORRIBLE EXPERIENCE !!!
Shipped antique panels as a gift that I’ve owned for 15 years… so don’t have receipt of purchase. UPS counter guy, who I know, told me that they were packed perfectly to be shipped 3000 miles. So didn’t think to insure. THEY ARRIVED IN DUST! Now UPS has sent me a check for $ 100!!! I claimed a small percent ($ 500)of what I thought they were worth and have since gotten an authority on this genre antique who has appraised them at $ 1500…and UPS continues to state that the claim is CLOSED!!!
This is not my first BAD experience with UPS. I used to have a business and used them to ship ALL my cina & glass merchandise all over the U.S. and also received materials etc from UPS from suppliers. OUR UPS DELIVERy GUY USED TO THINK IT WAS FUNNY TO DROP THE BOX HE WAS DELIVERING TO US ON THE FLOOR AT THE DOOR AND KICK IT ACROSS THE ROOM TO THE DESK to get the signature&^%%$^#^)*((*)() NOW THIS… and I’m not going to let this just go… Why should I have to pay for their POOR business/​delivery practices and safety measures… I’ll go to the Chairman of the Board and every newspaper/​magazine/​TV to be heard!!!