Union Diamond

This is the review my fiancé wrote — I agree with everything he says!
«My fiancée and I recently visited Union Diamond for our wedding bands. As soon as we talked to Drew, the showroom manager, we knew this was the right place for us. Drew was patient, helpful, and confident. We wanted custom bands, and he understood our vision perfectly. The jeweler did a fantastic job, and we could not be happier with the rings. I expected the whole process to be at least a little stressful (even though my fiancée is decisive, reasonable, and wonderful), but everything was really a joy. Drew made the whole process comfortable and easy. Thanks, Union Diamond! The only downside is now we can’t wait to start wearing our rings!»

I was dreading the engagement ring shopping process — I know very little about diamonds but wanted to make sure that I got my girlfriend (now fiancé!) the perfect ring from a place that I felt good about. I walked into Union Diamond and had a few moments to browse around before Drew approached me and asked what he could do for us. The relaxed atmosphere and Drew’s wonderful personality immediately calmed me down. I learned a lot about diamonds, and Drew even showed me the back of the store where they actually make the rings. It was an awesome experience, to say the very least. After I picked out the style I wanted, with his help, he promised to emailed me photos during the process of the ring being made. Now I have photos of the ring being formed, and can show my fiancé the transformation of the diamonds Drew picked out into the ring she now wears, and loves.
I will also mention that I, too, and a woman, and this place was very warm and welcoming to me and my relationship with my wonderful partner. Thanks to Drew and Union Diamond for the gorgeously made ring and lovely experience, not to mention the very fair deal!

Dropped off my diamond ring for an estimate on Wed and got a fair price for repair on Fri. The sales team was very helpful and promised it back within a week. Good service.

Very friendly, very honest. I worked with Todd a while back to purchase an engagement ring for my wife. Recently I’ve worked with Leah, who has bent over backwards for me. Through our ongoing conversation, I found her to be very honest. The quality of the rings we’ve purchased has been excellent. I found Union online because of a bunch of research (I always research things exhaustively) – which ended when I found a site that did in-​depth jewelry retailer reviews. The site stopped updating their reviews and basically said: «Just go to Blue Nile or Union Diamond.» I’ve purchased one band from the former, and two bands plus a diamond ring from Union. After seeing how honest they have been and already knowing their prices are competitive, I have made them my go-​to jeweler (for those rare occasions when I can afford to buy jewelry in the first place :).

I’ve bought on two occasions through website. Both times I got what I wanted at a fair price. Tony Rixom is terrific to deal with. He is knowledgeable, professional, and very responsive to phone calls and emails. In the future I would probably stick to loose diamonds and only simple jewelry because I’m a Web customer. One of the complex pieces I ordered took couple tries back and forth to get my complete satisfaction. In the end I am happy and have a beautiful engagement ring.

My custom ring was left there after talking to Claire for sizing beads to be installed. We were told the settings would be checked and the ring would be cleaned as well. The work took close to a week to perform which seemed like a long time for just sizing beads. Once we picked up my ring we noted the sizing beads installed were chunky squares that were sharp and hurt my finger. We returned the ring and Claire replaced the squares with more comfortable spherical beads. (Why they weren’t installed the first time is a mystery)
Well within 2 days of picking up my ring for the second time, 2 diamonds were noted to be missing and the prongs for the center stone were misaligned. Back we go to Union Diamond to get my ring restored back to the condition it was in when we initially took it to them for the sizing beads. Well this time we received the run around and they even had the gall to insist it wasn’t their fault and that the missing diamonds were due to «wear & tear». They offered to correct the mistake, in their words, «at a price».
My ring was damaged by them while installing $ 50 sizing beads and will cost $ 1150 to restore to its original condition.

I was lucky enough to find Claire N. at Union Diamond to help me create a unique gift for my wife on our 25^th wedding anniversary. I have used other jewelers in the Atlanta area and there is no one quite like Claire. My task was to take a 5 marquise diamond ring that wife did not wear very much and modernize it.
As an artist, Claire was instrumental on creating a custom ring for my wife. She understood my wife’s unique style desire. She examined carefully the shape and size of my wife’s finger where the ring would lay. She created a computerized drawing of the ring. From there, she made a wax impression of the new ring for my wife to try on. After the wax impression, she felt it was not perfect and made further adjustments before the final casting of white gold was made. She incorporated the «old» white gold from the original ring. The final product is stunning and unique.
As a gemologist, Claire was essential on figuring out how to use the white gold and diamonds from the «old» ring and add a new twist. I wanted the ring to really sparkle and I was prepared to purchase more diamonds to achieve this goal. She carefully examined the stones that were in the old ring. She was able to choose appropriate size, clarity and color marquise diamonds to be added to the ring. Furthermore, we added additional surrounding brilliant cut stones that were expertly matched.
As a salesperson, Claire was never pushy in any type of way. She is not paid on commission, so there was never any «high pressure sales». Furthermore, I feel that the price I paid for the ring was fair and reasonable. I also feel that there was a lot of time and effort «behind the scenes» working on the ring. The ring I purchased is a custom piece of jewelry. It is going to be special ring for my wife to enjoy for years to come.
It’s safe to say that I now have a jeweler for all my needs in the future. Claire has an extremely nice, relaxed and friendly demeanor. Throughout the entire process, I could sense her excitement for the project through the e-​mails and conversations we had. I would highly recommend visiting Claire at Union Diamond for all of your jewelry needs.

After searching for the right price, quality loose diamond, I made it with Leah at Union Diamond. I was referred to her by a friend of mine who purchased her engagement ring from there. My budget was $ 11,000 and I wanted the biggest GIA J color, excellent cut, SI I could find. I went to LA diamond district, SF Gift Center, even Cincinnati from a broker that I purchased many rings from. Although, the broker from Cincinnati pricing came very close (if not better at times), he doesn’t have the inventory access like this place. I got a 2 ct round diamond that is nice and BIG! 8MM+! I can’t be happier. Leah is so great to work with. She gave me several options and I choose the best bang for my buck! She sent me photos of the diamond beforehand under a microscope so I can see it (purchased completely via online, email, and phone). I can’t be happier!

Tony was a true diamond professional who knows his stuff and gives it to you straight. Their prices are aggressive and you get premium service. Entering the diamond world was scary until I found this place.

Leah Cawley was exceptional. Her attention to detail and understandable explanations could not have been better. Leah was extremely responsive through any channel of communication at any given time. Her recommendations were exactly what we were looking for and we really could not imagine the process without her. We would without a doubt recommend her for anyone looking for the best experiencing in purchasing.

On the advice of a friend, my fiancé and I checked out Union Diamond in 2011 when we became engaged. My fiancé had looked locally for a ring for me, and had actually picked one out for me. When he saw the difference in price for a GIA certified stone, he realized he could purchase a stone that was half again as large as what he could buy here for the same money. Leah Cawley and he chatted several times to pick just the right stone. My ring is glorious. Absolutely stunning, and I get complimented on it nearly every day. I decided to go to Union when I bought his wedding ring. While the price difference wasn’t huge, the style isn’t cookie cutter, and it’s a gorgeous ring. We then decided to look for my wedding band through Union. I bought two diamond bands through them. When they arrived, they weren’t quite ‘right’ so I used the company’s easy to follow return policy. Just a few weeks ago I approached Leah again to find the right band for me. She took the time to find a similar sized engagement ring to mine, and sent several photos of wedding bands so I could choose with a realistic idea of what they’d look like with my ring. I ordered the one she said was her favourite, and as always, the quality and beauty of this ring is stunning. I would highly recommend Union Diamond, and especially Leah. I was heading into ‘high maintenance’ territory, but she has been nothing but kind, understanding and above all knowledgeable. Thanks again Leah. Our wedding is 5 months off, but I can’t wait to wear the delicate band you helped me find!

Oh My Gosh!!! I absolutely love my new ring! I just picked up my ring from Union Diamond where they set my grandmas diamond into a custom setting. My grandma passed away last year and I cannot express enough how grateful/​touched/​nostalgic I feel. This is all because Darrell Cox steered me in the right direction all the way!!!
I Can’t wait to work together with him again very very soon!!!

A terrible experience with these internet shysters. Before Christmas, I called and inquired about purchasing a diamond pendant for my wife. I asked them about returning the item if my was was unhappy. Leah Cawley assured me that it was no problem, just return the item within 30 days. After the item arrived, we were unhappy. The diamond is so-​so, and the chain it comes with was very rinky-​dink. My wife wanted to return the item. So I checked their 30 day return policy, and sent the item via registered mail. Then the nightmares and double talk began. Sorry, the 30 days doesn’t start when you receive the item, but when we ship it («well, actually, I did meet that deadline.») Sorry, the item has to be received by us in Georgia within the 30 days («Really? Why doesn’t your published return policy say so?»). Sorry, the item has to be sent via REGISTERED mail («Thank goodness I thought to do that.»). Sorry, you need to call for a return authorization number first («Well, I did try to call, but can you explain why your phone message that I fortunately recorded says your call center is closed due to inclement weather, which you folks later denied?») Every excuse in the book NOT to take back their merchandise. Today I learned that Union Diamond actually REFUSED delivery of the registered mail. Thanks, Leah, for the fake friendly service. Thanks, Union Diamond, for making it clear that careful diamond shoppers need to shop elsewhere. Avoid this company at all costs. There are too many alternatives out there for you to waste your time with these shysters. Good grief, these guys are crooks.
Update: Check Union Diamond’s glowing reviews on their website, «verified» by iVouch. Then try to leave a review there. iVouch says «Union Diamond allows reviews by invitation only.» Obviously, these guys are only interested in positive reviews, not honest ones that evaluate how they really do business.

If you’re shopping for an engagement ring, then I’d recommend going to Union Diamond (specifically Tony Rixom).
Here’s my experience (long review):
When my fiancé decided that he was soon going to propose to me, he started taking me shopping to look at rings so that he could get a good idea of the styles that I liked. I found a setting that I loved (which was at a jeweler that was not Union Diamond). In the meantime, we started searching for a center-​stone. Our search eventually led us online and that’s how we found Union.
We went to Union to view the stone in person, and that’s when we met Tony. Now, by the time we met Tony we had been to many, many jewelry stores and met many, many different sales people. Not all had been positive experiences. But, Tony was very knowledgeable and knows how to make a sale without being pushy or obnoxious– he’s just a great salesman.
My boyfriend was so impressed, he decided to have my ring setting custom-​made by Union, as well as purchase the center stone from them. Unbeknownst to me, he made this decision after he had already purchased the original ring that I wanted. So, he had enough trust in Tony to return a ring that I loved, and have Union make me a custom ring based on the original ring’s design.
He proposed with the Union-​made ring, and I looovveee it. It’s better than the original ring that I wanted.
Another thing that we like about Union Diamond is that they guarantee their settings (not the center stones– you have to get insurance for that) without you having to buy a warranty or having to have the ring inspected every 6 months (like some other places).
The only teeny negative that we experienced about going to Union Diamond, is that on our first visit we were first let into (I did not say greeted into) the store by an older gentleman who was not the friendliest person you’ll meet. We stated that we were there for a meeting with Tony, and he told us we’d have to wait. But, he didn’t extend an offer for us to browse around or to have a seat. It was awkward.
Other than that, it was a great experience. We will be referring many people there.

I think this email I sent to Claire says everything
.
Claire, I am sorry I have not contacted you. Want to thank you for the excellent service you provided for mine and Mary’s purchases. All four ring are stunning and beyond our dreams for the ideal rings when we started the search. I personally had been through just about every fine jeweler I could find, when one day, an ad popped up for union diamond. At first I was not so impressed because my budget was a lot lower, but when my budget increased so did the possibilities. I found what I wasn’t expecting, the perfect setting, perfect stone, and perfect band match. As for my ring, I know Mary was picky, but after seeing what I got for her, she wanted the same for me. The final band came out magnificent. We both are very happy with the final results. We sometimes sit and compare the sparkles in our rings. That second band was absolutely necessary for Mary. I can hardly wait to send them to you, so you can see what the three look like together. The only problem is I can’t get the darn things off Mary’s finger. Again, Mary and I both thank you, and have saved the information you sent for returning Mary’s rings, when the time is right. Have left a great review for my purchases and getting ready to do the same for Mary’s.
Brad Enlow
As for Union Diamond, I have found their quality of craftsmanship is outstanding and the diamond selection is wonderful. I was extremely happy with the pricing on all the purchases we made. Great Job.

A friend recommended Union Diamond when I was shopping for an engagement ring.
The whole experience was very good. Todd Neuhaus assisted me with the process from start to end. We were very happy with the purchase.
Since then, I’ve recommended Union Diamond to everyone who’s looking to purchase an engagement ring.
Then recently, my wife purchased a ring for his brother who lives in Russia. He proposed not long after he got the ring. We were so happy for him.
Not long after that, we got a call from him telling us that his fiancée saw a crack in the diamond. They took it to a local jeweler who confirmed it.
We contacted Union Diamond and they refused to accommodate return or exchange because it took us more than 30 days to get the ring back to them.
In all fairness, I understand that they try to protect their business by enforcing the return policy. However, that still leaves a bad taste in my mouth and I certainly will not recommend them to anyone. If anything, I’d specifically tell others to steer away from them.

Um

Ordered the diamond through the website, received in the mail and decided to exchange it. We ended up flying out to Atlanta to exchange the diamond. Lea was our sales person and she provided us with amazing customer service. Not only that but her coworker took us up on the deck and gave us an informal tour of Atlanta. They are great, will come back and do business again.

I want to thank Tony Rixon from Union Diamond for helping me find the perfect diamond. I was hesitant to make such a large purchase online but felt more comfortable after talking to Tony and reading reviews from other Union Diamond customers.
and
were not able to beat Union Diamond’s excellent price. After the stone arrived, I took it to the GIA lab in Carlsbad, CA to have the it verified. The GIA report came back a few days later and it matched the GIA certificate from Union Diamond perfectly. I highly recommend Union Diamond.

Union Diamond is amazing!
My fiancée proposed with an absolutely stunning Asscher from Union Diamond, and he has said nothing but great things about the company. He ordered the ring by using the website and calling the company, and received great service from Darrell.
We recently drove down to Atlanta to visit the company showroom in person to get my ring re-​sized and to pick out our wedding bands. The showroom is located in a lovely high-​rise building in the Vinings area with a great view of the city. We were assisted by the President and CEO of the company himself. Scott was fantastic– he showed us all the available wedding bands matching my engagement ring and explained all the different metals for my fiancée’s band. He was extremely knowledgeable, friendly and answered all our questions patiently. We felt very comfortable with the bands we picked out and will be ordering them soon.
My ring was re-​sized (for free) and Fed-​Ex overnight shipping is free as well! We both highly recommend Union Diamond. Great value, exceptional customer service and beautiful rings.

Where do I even begin? DARRELL COX IS AMAZING. That pretty much sums it up.
I feel so blessed, lucky, and thrilled to have worked with Darrell. He made the process so easy and worked with my now-​fiancé and myself to make everything perfect. Not only did he search high and low for the absolute perfect cushion for me, but helped me decide on a custom setting which turned out amazing, He even named my ring! Furthermore, he is so easy to work with. I immediately felt like I was talking to a friend — we joked around, and I often felt he was just as excited for me as I was! It has truly been a treat to work with him.
From start to finish, our process took about 4 – 5 months, but we took about an 8-​week break between purchasing the diamond and going ahead with the custom ring as I was unsure about the style I wanted to go with. Boy, am I so glad I chose what I did. I am *extremely* particular but he was so supportive and understanding throughout the entire process.
After working on the CAD designs for over a week to make sure they were absolutely perfect, a wax was made and Darrell sent it to us. We approved it and the jeweler immediately started work on the ring. It is an extremely intricate design featuring a double-​pave halo and an intricate band. It took just over three weeks from the time we approved the wax and it is an absolute masterpiece!
I’m sure I’m leaving some things out, but I can’t imagine a better experience. We are entirely thrilled with the results and I have gotten countless compliments — and we have only been engaged for 4 days!
I have a .90 ct round brilliant stone that needs to be re-​set, and I will undoubtedly be entrusting it to Darrell and the pros at Union Diamond. I’ve already referred 4 people to him and that number will only increase. Any future pieces I need done will be done by Union.
Do yourself a favor — set yourself a budget. Shop around and you will find that no only does Union have the absolute best diamond prices (we saved over $ 5000 on just our stone), but their customer service is completely unmatched. I am the most difficult customer to please, so earning a five-​star rating from me is basically impossible. TRUST ME — Union Diamond is where it’s at!