TrustDale

I have more of a concern then a review. I have watched consumer advocates all over this country for years now going under cover in there sting operations after a certain transmission franchise witch I will not name. many times the consumer advocates have found less then desirable customer service. Yet trust dale endorses this franchise. My concern is how is it that trust dales opinion of this franchise seems to be to me the exact opposite of other consumer advocates I’ve seen concerning this franchise?

«DON’T TRUST DALE!» Take it from me this company does not respond or care about your vendor experience. It appears that they only care about advertising dollars. I registered a compliant on their website weeks ago and heard nothing from «Don’t Trust Dale.» He would not pass his own 7-​point Investigative Review of reputation, price, quality, and customer service. I’ve lost trust in Dale or his recommendations. Read reviews before you select a vendor — DON’T TRUST DALE!

Again why would anyone «trust dale» since he is receiving ad dollars from vendors???
So my oven goes out, check the companies on his website and called one of the companies listed on his website.
First off from the website:
«They hate for their customers to have to wait»
I schedule a time, but wait and wait and wait and wait (guy was 2 hours late)
Second:
VERY UNPROFESSIONAL
Third:
Price was crazy, I had an idea of how much the part was going to be, but the mark up on the part and labor charge was crazy…
SO I am out $ 89 and called another company that was highly reviewed on Unilocal,I got on time service, very professional and nice tech, and price was almost half of the «trust dale» company I called, plus I also got the 1 year warranty included, which most appliance repair service provides anyways, it seems to Dale it is something new…
So again «DON’T TRUST DALE» I know I don’t and won’t ever look up his website when I need something done, just find reviews on Unilocal and I am sure you will find better service and pricing than those on «Trust Dale» website. I know I found a reliable honest tech when I needed it the most.

I hardly ever revise my reviews if ever, but I must here.
I was contacted by TrustDale regarding my review. Ms. Carwell was very professional and completely understood where I was coming from. Unfortunately the person that normally reviews their email was out due to an illness which lead to part of the issue in no response.
Ms. Cardwell and I contacted each other via email and phone so that I could fully convey my issue. She did contact the contractor and the price was adjusted. It was still higher than the other contractor, but I felt the added benefits outweighed the extra expense. I felt that a reasonable compromise was in order.
As far as the statement on the website it has now been changed.
All I can say is I now feel that TrustDale stands behind their statements and will get involved if need be.

There is NOTHING to «trust» about these company referrals that PAY to have him advertise about them. I have tried several and they are NO GOOD! Do your homework and ask your friends and neighbors for referrals for home repairs — DON’T TRUST DALE