Toys R Us

This is the worst store ever! I know it’s post Christmas but the shelves were empty, the price scanners weren’t working and the associates didn’t feel being at work, I guess. I ask this associate if they had anymore dollhouse a in stock and he rudely said «no». His name is Courtland, and he needs to be re-​trained. There was an issue with their system when I was checking out, and guess who was called to assist? Courtland’s rude ass! He came, stood there until a woman whom i assume was the manager came to help. Stay away from this store.

People call me a lot of things. Some I agree with, some I disagree with and some I may disagree with but hate to admit is true. But there is no doubt that I am a last-​minute Christmas shopper. I stand before the court guilty as charged.
I know that Christmas is December 25 every year but there I was once again scrambling on Friday, 12/​18/​2015 for gifts for a couple of relatives aged 13 and 11. Since the new Star Wars movie is the big thing right now, my main focus was on Star Wars remote control toys. One of the Toys R Us workers scared me half to death when she said, «We have Star Wars stuff but none of it is remote control.» My heart sunk to my stomach! I nearly turned around and walked out the store but I decided to stay and see what they did have. I’m glad I did because what did I find when I reached the Star Wars aisle? Remote control Star Wars vehicles! Exactly what I was looking for! Maybe the employee was new or just having a bad day (it was after 6pm). She looked like a teenager so I give her the benefit of the doubt.
This Toys R Us is big but half of the store is devoted to Babies R Us. Toys R Us pretty much has a monopoly on the toy industry so you’re certainly going to find way more here than Walmart but as far as items for kids over preschool age the selection here is slightly above Target (which does have a good variety of toys in its own right). They do need to do a better job of labeling the prices of what they sell, as I had to keep taking items to the price check machine just to find out how much it cost.
My experience may be due to me shopping at the most hectic time of the year. I found most of what I was looking for but the soccer Moms here have turned Christmas shopping into a contact sport. I felt like a football quarterback behind a weak offensive line. My head was on a swivel at all times. Even when the cashier asked if I wanted to apply for a Toys R Us card, I turned it down even though I wanted one because I overheard the slow rumble of an oncoming Tsunami from those behind me saying I was «holding up the line.» I’ll just chalk this experience up to the game because I know I’ll shop here again.

Well Im about to become a grandmother, and had an opportunity to visit this location on Thanksgiving because they had a couple of car seats and a play pen on sale that I want to possibly purchase at «black friday» pricing
I ended up going with the play pen but left the car seat, because in the grand scheme of car seats, I don’t think after some thought, that it was on sale is a good enough reason to buy a car seat for my first born grand.
As mentioned in my previous post, this place caters far more to babies than it does «toys» and I could easily see myself spending hours in here scanning the aisle.
We went in close to midnight but the greeter advised us that the location was going to be open from 5pm Thanksgiving Day until midnight the Sunday after Thanksgiving.
I spent close to an hour in the store and can’t think of any person that greeted me other than the greeter when we walked in, and the person that checked me out.

Horrible customer service. The sign posted outside Clearly stated the store opened at 9:00 a.m. I waited outside of the store to open for twenty minutes. Employees inside saw me and never came to open the doors. They finally opened and there were at least ten people waiting to enter. Once inside, an employee approached me and complained about me being in the store before it was open. So rude. It’s not my fault you don’t know your own hours of operation. I’ll never go back there and I plan to tell EVERYONE about this negative experience.

For the money we spent here, two stars is being really nice. We registered at this location and had a pleasant experience with Allison. When I returned to purchase the remaining registry items and our nursery furniture, the chaos began. First of all, the crib I’d spent months searching for was back ordered 10 – 12 weeks. My problem with this is that there was absolutely no indication of the furniture being back ordered anywhere!!! Online it said the furniture was available and would ship within 2 weeks. So of course I wonder why it’s readily available online, but not when I purchase in store. My rep (Heather) tells me it is one of the most popular cribs and that an online purchase is different from an in-​store purchase because the furniture ships from a different warehouse. But should I care?! How about order it from whichever warehouse gets it to the paying customer fastest? Or, easier than that, warn your customers some of the cribs might take 3 months to arrive. So… I decide to go with my second crib choice and it was the exact same thing! Really?! Finally I try to go with my 3^rd choice and of course they had trouble finding the item number even though the furniture was on display in the store. Ugh! When they found the item, they couldn’t find the advertised color I wanted. I was thoroughly aggravated by this point. I was prepared to leave and go to a different location or simply order off line, but then I wouldn’t have been able to use the coupons I had (which I didn’t understand either). Beyond all that, I go to purchase other things off the registry and they aren’t available either! I had to change several things about my nursery because this location didn’t have the items they allowed me to scan/​add to the registry. Heather was okay, and seemed to try everything she could, but she also seemed confused and like she was saying whatever she needed to say to keep me there. Thank goodness for the almost 40% in coupons I was able to use, otherwise I would’ve walked out and went to buy buy Baby like I seriously considered.

I’m only leaving one star because it’s required. This is by far the worst retail store I’ve ever stepped foot in. Unfortunately we registered for our first baby here so have had to visit this location many times in the last several months. The employees are incompetent and the selection is lacking. I had to ship several furniture items and pickup at this store. Each time it has taken them 2 – 4 visits to the back warehouse to track it down. Do yourself a favor and register at Buy Buy Baby. Those employees are intelligent and helpful.

As far as Toys «R» Us goes this is a very good one. We always find the latest stuff at this Toys «R» Us rather than any other ones. This is a newer store that is very clean and well organized and there are plenty of employees that are willing to help you. If you’re looking for any hard-​to-​find items this store will usually have them. If they don’t have them on your first visit keep coming back. Normal Toys «R» Us pricing still applies as overpriced.

I attempted to shop at this location on July 20, 2013. Instead of receiving any assistance I was followed around the store by undercover security in a yellow Polo-​type shirt… i.e. RACISM. Not once did anyone attempt to assist me. I left the store and attempted to call management. One of the flunkies, Stephanie, attempted to berate me and asked me why I felt the need to complain about being followed around. So, I went back to the store to attempt to meet the manager. Another male flunkie asked me why I felt the need to complain and to not worry about the undercover flunkie. Like clockwork, he and the classless Stephanie made up a story about no manager being in the store. I told Stephanie to take a statement from me for official record. I wrote a statement on a notepad she found… smh. I hear nothing from the manager, Chris, so I call after a week. This flunkie pretty much assured me in a matter of words that I’m wasting my time. I’m on the phone for nearly an hour with guy (who’s telling me it’s useless to call corporate) trying to reason with him that racially profiling me is not acceptable. Terrible experience. I don’t recommend this either this store or Toys R Us.

Large well stocked store. They had everything we were looking for and the staff was very helpful. They have a registry kiosk that made finding what we were looking for a breeze. They had a great discount clearance section in the baby clothes department. We found some great deals. The worst part was the whole time we were here my girlfriend for 4 years was saying she wanted a baby! In the future I think I will stick with Petco. =)

0 star! This store provide the worst customer service!
To confirm the availability of the item I was looking for, I had to keep calling them so many times. They put me on hold but soon the line would be disconnected. Because they took too long to look for. I really don’t think they were looking for it, they probably forgot. I got upset and asked for a manager, then the girl answered the phone, she hung up! They need to train her well, to teach her how to transfer the line, at least.
Nowadays, there are many competitions. You can find the same product at eBay, amazon, at even lower price. The only reason I had to go to look for at toys r rus is because I needed it right away. So their product availability was crucial to me but they never have accurate information! When you look for a popular item which almost gone from stores, don’t wast your time to go to this store or try to call them cause they will just make you upset.

The first time I came here I hated this place. I was shopping a friend’s baby registry and felt nobody was around to help me find where a certain item was. Thankfully Toys R Us lists the aisle numbers (albeit sometimes they are wrong) next to each registry item when you print it in the store, so I turned out just fine. Checking out was slow and there was only one register open so it took a long time.
Today was my second time in the store and my experience today bumped up my review from a two star review to a four star review. I was looking for a specific straw sippy cup and could not find it. A nice employee was walking down the main aisle and asked if I needed any help. I asked him if they had the straw cup in the back and he said he’d check. He came back with an entire box of them and re-​stocked them on the shelf too. As I was leaving I saw him helping another woman out as well. I don’t know the name of this employee, but he was extremely helpful and has restored my faith in this store.

Nice store. But the arrangement of everything has you walking in circles. What a mad house with Christmas shoppers!

Toys R Us/​Toys? Don’t Ask Us, sucks at this location! There was a group of employees (appx. 10 – 15) all in a customer service meeting in the middle of the store giving well, no customer service. As an ex-​employee who loved her job at Toys R Us back in the day, I couldn’t believe the lack of customer service towards customers who were visibly confused from all the various «zones» they have around the store. It started when I first walked in and asked the Customer Service rep where the little mechanical dogs/​toy dogs that bark and move were located. She didn’t know and told me to ask a representative. I picked one out of the group of workers standing around in the meeting (that had not yet began), but they informed me they were about to go into a meeting. No one could help. I thought, why isn’t this meeting in the Break room then?
I found the damn dog on my own but the final straw was when there was no (visible) registers open. Never mind you I’m doing all of this on my lunch break. So I go back to the Customer No Service desk, starving, to ask the lady if she could ring me up, but she just pointed in the direction of the R-​Zone/​Gameboy and Electronics area. I went to the register in R-​Zone and waited while the two cashiers finished a conversation about something that happened last night. I started to walk out the door since I figured no one would notice, but Cobb County is no place for any of that! So I patiently waited and finally paid $ 20 for this toy dog, $ 5 for the gift bag, $ 4 for B-​Day Card, and $ 3 for plain gift tissue paper which is just flat out highway robbery. Heck, Angel Soft 24 rolls is only $ 2 more…
That day it was raining like cats and dogs and I had no umbrella so I wanted to go out the Entrance door instead of the Exit door since my car was parked closer to the Entrance. The Customer Service lady said, «Oh Ma’am, you can’t leave out that door, you must leave out of the Exit!» «But it’s raining like hell», I said. «Sorry, you have to leave out the Exit door!» «Grrrrr!» I said, «Grrrrr!»… Now you want to pay me any mind I thought.
I found this Toys R Us to be extremely ghetto for its location. Like I said, I used to work at Toys R Us in Cleveland, OH which was ghetto, but we still gave customer service. I will never go back to this location nonetheless.