The UPS Store

small store but always has fast service and the employees are very nice and helpful. I always have a good experience here!

Very fast and professional service.
Every time I need to mail something I know exactly where to go, and that this branch of ups.
Good service and always with a smile

This guy here is quick and very friendly. Never had to spend more than a few minutes here.

It’s a small little UPS store, but I would like to reiterate what others have said: the staff is very courteous and friendly, even when you are just trying to figure out a return label for a package. Thanks for the help, Cory! It was just plain nice.

If I was able to give less than one star, I would. The one star goes out to one employee, Cory, who was at least very pleasant during this whole debacle. The owners, Steve and Kathy, proved to be quite the opposite.
I was back visiting in Atlanta over the holidays in December 2013. Before my return flight home, I stopped by the UPS Store in the Georgetown Shopping Center off Chamblee Dunwoody Road to mail myself items given to me during this visit. Some of those items given to me were my great-grandmother’s, who had passed away.
The girl (don’t know her name) working at the time took my items to the back counter, assembled a box, and dumped them inside. No packaging material was included. I did not realize this until over a week later when my package arrived damaged with all breakable items shattered beyond repair.
I immediately took photos of the package and phoned the UPS Store. I spoke to Steve who gave me the store email to send a brief description and the photos to him. Unfortunately, I did not request the additional insurance; however, each package included $ 100 insurance. At first, it seemed Steve would be helpful. He said the claim could take up to two weeks to process. I said that was fine and to please let me know if he needed any additional information. I let the box sit as is for more than a week, then broke it down. All the shattered items (crystal jar, antique ornaments, photo frames, etc.) were disposed of after a few days. I joked that it looked like my package was used as a soccer ball, and based on the content damage I cannot imagine what really happened. Again, no packaging material was included by the UPS employee.
The timeframe of this claim was quite long. My package arrived in early January 2014, and only yesterday, 21 August, was this finally resolved. I was given excuse after excuse why the delay. I was told payment was sent, yet it never arrived. I was patient between calls. I even visited the store to try to get this resolved when I was back in Atlanta visiting family. Then I was told the owners were in an accident and that was the reason for the delay. This was in April. Already MONTHS after the reported incident.
The final incompetency experience with this UPS Store was yesterday as the UPS driver tried to deliver the promised reimbursement (mind you, we’re not talking a high dollar amount!) and didn’t have the full address. I live in a quiet area, so the rumble of the truck is quite distinctive. I stopped what I was doing, expecting to hear a knock at the door. Not 30 seconds later I hear the truck starting to leave. I check outside my door… nothing. The driver stops a block over and I walk to the truck asking if there was a package for me. Cory, just the day prior, told me a money order was finally being sent via UPS Saver, so I knew to expect it. The driver gets my name, pulls the envelope, and says he was unable to deliver due to an incomplete address given. Sure enough, part of my address was missing. Not sure who did the packaging… Stephen Ecker’s name was on the outside label; Kathy L. Ecker signed the money order.
As I’ve been typing this, I realize continuing to detail my experience is not worth my time. I have never written a review on Unilocal before now. It was suggested months ago I should contact the BBB to seek resolution, but I had such hope the owners would do the right thing. I tend to use Unilocal more to evaluate whether I want to support a business or not, and I felt this was an experience worth mentioning.

This place is awesome. I’ve taken 3 items to return different times and every time they gave me remarkable customer service. The last item was a memory foam topper that I had no box to. they figured out a solution and I paid a minimal fee. Ask for Jake!

This place has fantastic customer service! I’ve been to a lot of UPS stores in the metro Area but this one has by far has the best service.
They are a family owned and operated location which means they pride themselves on providing good service. I have gone there many times without a box to ship my item in but they have found a box for me to use and wrapped my item without charging me extra!