The UPS Store

I went into the store, and was insolently advised in a condescending tone by, who I came to find out was the Franchise owner, a Mr. Walters, that I could not get onto the public computer, because he was using it. Furthermore, he did not want me to see his personal information on the desk top, so I offered to log him out to solve the problem, but he rudely told me no.
I asked to speak to the manager, so he pointed me towards his brother Ayon D. Walters, and then advised me that he was the store owner. After a mild dispute with the two horrible representation of a fortune 500 company, they advised me to get out of their store or they would call the police. I advised the two towering figures to do so for my protection, because Ayon D. Walters would not get out of my face, even after I asked him multiple times.
They treated me horribly, and I felt threatened by the two large men shouting in my face from less than a few inches away. At one point one of them had the audacity to ask me who I thought I was, where I replied «A Customer». I called the UPS customer service, and was handed over to another department, because the Customer Service Rep told me they don’t handle franchised complaints. I was told to call a number that was given to me by the rep, and they would take care of my complaint.
I called the number, and «surprisingly» only got a voice mail. I left a detailed message describing what transpired at one of their stores, and never received a call back. It has been over a week now. I will call them again. At the end of everything I just wanted to send a school book off, because I am a full time student and employee. I had an off day, and thought I would be able to just run into a supposed reputable establishment and quickly take care of my business. Instead, I felt threatened, and also treated like crap over an employee using a public computer. UPS Store located on 1227 Rockbridge Road suite 208 Stone Mountain, Georgia 30 087 you should be ashamed of calling yourselves anything besides «Horrible Boss’s».
In conclusion, I will never step foot into that sorry excuse for an establishment and I demand some form of apology from both of those UPS Employees!

Michael is the sort of brownish red haired guy, he’s always very nice very efficient… This is much better place to go and then one over at Shamrock plaza… Which is now under new ownership…

Awesome, awesome, awesome.
Helpful and friendly. We don’t know what we would do without them.

The UPS Store is a great solution for people who want to receive packages from FedEx, UPS, etc. without having to wait at home to sign for them or worrying about unattended packages that are left at the doorstep.
The owner and staff at this UPS Store have made the first time experience having a box at the store a great one. If they receive a package on your behalf, they provide you the option of receiving an email from them to you to let you know that a package has arrived. And, on more than several occasions when I’ve had packages waiting for me, they are already going to the back to get my package as I’m just entering the store. Talk about customer service!
As for other services provided by UPS Store, I can’t speak to them, since I’ve had no need as of yet. But as a mailbox service, definitely second to none.
Probably the only inconvenience to this store is that it resides on a street with a long name. Why does this matter? The full address (i.e., 2566 Shallowford Rd NE, Ste XXX, PMB XXX) for a box holder includes the street address, the store’s suite number, and your PMB (personal mailbox number). For some companies that have antiquated information systems, such as some insurance companies, some credit card companies, etc., they may not be able to handle such a long address name, which may result in the PMB number and/​or suite number getting pruned off of the address. I’ve noticed some mail that I’ve received that have had the mailing address pruned, but fortunately the mail still arrived in my mailbox. It is definitely something to be aware of; wouldn’t want to lose mail.
Again, great service. Bravo to the staff.