The Hookah Hook Up

Purchased a sharp stone grinder from this location just a few days ago. When I got it home and took a closer look at it, I realized that it is obviously a fake. Don’t spend your money here. They buy fake products and mark up the price to be much higher than the authentic product would have cost. The store also doesn’t give refunds so don’t bother. Heard a customer have a hard time with the employee when he tried to return a broken scale. I’m sure they have to have a no refund policy because they know they’re selling crap.
Basically, their products are junk and the service is poor. I was the first customer in there and I was helped last.
Do not waste your money here, you will be disappointed.

DO NOT BUY ANYTHING FROM THIS STORE!!!
I bought 2 different 60 – 80 $ rigs from them because of the convenience. 1^st one broke in the first week+. It happens. Go back to get another. This one breaks while she’s packing it. No problem, I’ll just get a replacement. Nope. I already swiped my card and it’s store policy that there are no refunds. These people are crooks. STAY. AWAY

Okay so let me start by saying I’ve been coming here for 2 years for all my smoking needs because they’re convenient, have a wide selection of stuff, and are knowledgeable/​nice. But after my experience today idk if I’ll be coming back, I bought a scale, took it home, put fresh batteries in it and surprise! It didn’t work, so I took it back after not even an hour of being in there buying it and the first thing the guy said to me was «No refunds or exchanges» I tried to explain to him that it just didn’t even turn on even after coming out of the box for the first time and with new batteries. So I left down $ 40 and with a broken scale, I called the AWS company that’s located right outside the perimeter and they’re sending me a replacement with no problems or hassle! Just can’t see why Hookah Hookup can’t do the same thing for their customers even when they know I’m not trying to cheat them out of money like they did to me.

I needed a new hookah supply hook-​up spot. I found two near me. In the same block. How? On Unilocal,like I find everything– duh. Anyway, both had about the same ratings. So, I went with the one that had fewer ratings. Why not?
What a great decision I made. Met Antonio. Cool dude! All I went in for was a replacement piece to my set-​up and some coals, but I left with some new gizmo called a Glider Bowl (Antonio’s good customer service and salesmanship in action), and a new flavor shisha that I just HAD to try– Fruity Pebbles. Come to find out, all the flavors on the middle table in the store are handmade, fresh, by the store. Mmm! Can’t wait.
Deducted a star, almost deducted two, because the very next day I went back, and there were a few things they didn’t have, and I value one stop shopping. They don’t carry a particular flavor of Fantasia that I wanted, they were out of tongs, and they didn’t have Djarum’s or bidi’s– which are a special little clove smoke– (but the Chevron station on the corner DOES have both of these all the time, and so does Little Village Smoke/​Village Smoke 3 across the street– got that tip from 42 Degrees up the block, by the way; and I shouldn’t have to go to your competitor to get help getting what I want when YOU don’t have it, that’s not good sportsmanship or customer service). To his credit, Antonio wasn’t there on Day 2. Maybe things would’ve gone differently? Ree helped me. He was very nice, and he really tried, but I mean, c’mon son. He could only work with what he had. Ree is definitely the guy to see! When the store is stocked appropriately, he’s the one that can get you set with a set-​up tailored just to your liking– trust.
I still like the place-​a lot, I will go back. First impressions are lasting. However, the day 2 experience sent me to Little Village Smoke/​Village Smoke 3, and I like them, too. So…
Store is nice, clean, brightly lit, well organized– tasteful. You could bring your parents here. I mean, I’m not sure why you’d ever want to, but you get my drift. It’s a nice spot.

Had to go back the next day after breaking a part to my new piece, instead of charging me for the two new items I would need, he only charged me for one. Awesome service!

Just bought a snazzy elite hookah from this joint! It was my first time buying a hookah and Damien kept me entertained and informed during my visit! This place is great and if you’re unsure of what you’re looking for, don’t be afraid to ask!

Was ready to drop some serious cash but they wouldn’t allow my tiny 6 lb dog. Why? You don’t serve food? Oh we’ll, 42 degrees, here I come.

Damien the guy we worked with us was very knowledgable, he took the time to answers, how each was designed and work. We were just window shopping, but had an idea of what we wanted. He steered us, after answering all of our question at length, to a great item. What we were looking for, just didn’t know it yet. Also he had a great upbeat attitude!

These guys are happy to answer any and all questions! They have a lot of glass, but the designs (color, shape, length) are not as varied as one would expect. Prices for small glass are a little steep (in my opinion). Though this place is clean and professional, a must for any one looking to get back into any habits they left decades ago.

The employees really know their stuff here. Really like this place although their hookah tobacco is somewhat pricey. One unique thing about this place is that they make their own hookah tobacco – something I haven’t seen another place do before. They even had set up a bowl of their Mango Tango and let me try it out. I ended up buying it and I’m smoking it as I type this review Lol they say their Frooty Pebbles is their bestseller though. Will definitely try that next time!

I was psyched because they sold CLOVE cigerettes here! I can’t seem to get them in New York since they banned all flavored ciggerettes in 2009.
I was told they can sell them since they are 12 in a pack instead of 20. Why can’t they sell them in New York? So I bought 10 packs.

I was a bit disappointed with this L5P place. I give this place two stars because the staff is trying and have never been rude or anything like that. However, I bought some Three Kings coals recently and when I got home and set up my hookah, I saw they were not Three Kings Coals at all. They were terrible knockoff coals that sparked EVERYWHERE and shooting bits of hot coal all over the place (got a hole in a shirt now). To even light a coal I had to get burned at least a few times, and I was lucky if the coal was even still intact after 5 – 10 minutes of fire. I worked and managed a hookah bar for 5 years (left this past spring) and we always carried Three Kings, so unless the company decided to make them differently after April 2013, I know for a fact those were not that brand. And I know sometimes coals send sparks when lighting, but this was NON STOP to the point where almost half the coal was gone.
Also, when I bought those fake Three Kings Coals, the cashier somehow charged my credit card wrong – $ 31 for a $ 5 total. No idea how that happened, and they had no idea how to refund me without calling someone and figuring it out 10 minutes later. I would think that’s pretty critical information to know working at a shop that accepts credit cards.
Other than that, the selection of shisha is all right and it looks like they have nice hookahs/​pipes in there.

I stop here usually when I’m in the Little 5 area to buy hookah equip. The prices are decent, and the staff (one particular gentleman who seems to always be the one to assist me) is knowledgeable and helpful. My first time buying tobacco, the staff member literally opened every flavor of starbuzz for my picky nose to smell. Super cool. However, once I learned that I can get a particular kind of cigar here, I was disappointed to find that they were out of stock. I was offered the only other cigar brand they sell and told it was similar to what I was looking for. I liked this new brand, but I still wanted to find what I was originally looking for. So, 3 weeks later, feeling sure they would have re-​stocked by then, I head over again, and not only were they still not stocked with the original product I was hoping to find, but they were also almost out of the substitute one they gave me. Clearly, they don’t deal much with cigar customers, but if you carry a product, it would be nice to have it regularly stocked, not intermittently and without predictability.

My buddy and I just got back from this store from buying a bong slide and it just broke in his hands while putting the rubber stopper on. To put things in perspective, the only pieces we own are glass — 3 glass bongs, 3 glass bowls, 1 glass bubbler, and 1 glass chillum — so we knew what we were doing, and we had no intention of buying a piece and then breaking it just to go back to buy another one. We call this store not even an hour after purchase and they would not even let us go back to get another slide. They claim that once a piece is bought and left the store, there’s nothing they can do about it. So this review is essentially saying, Hookah Hook Up is not a reliable head shop. Think twice before buying their products because it may just turn out to be a piece of shit glass only there to fuck you over before you smoke.

«Cigarettes are for nervous people, competitive people, people on the run. When you smoke a narghile (Hookah), you have time to think. It teaches you patience and tolerance, and gives you an appreciation of good company. Narghile smokers have a much more balanced approach to life than cigarette smokers.» (Ismet Ertep, 71 years Turkey)
I am also a Hookah Smoking, Beer Drinking, Vegetarian.
FYI, y’all, I came her for tobacco, not potpourri or bath salts. I will also skip the review of the various bongs, pipes and paraphernalia and stick to the Hookah side of the shop.
This shop has my favorite brand, Fantasia. It has a huge selection, and priced very fairly at $ 5. I left this visit with Black martini, Guava, Cuban Mojito and Red Velvet Cake. Overall a great place to shop.
Service is not the best, but then again, I was there for tobacco and not the electric guitar bong on sale for $ 320.
Smoke up!

I like the layout of the store but the staff wasn’t friendly.

Went here to purchase a hookah. They have a very wide range of hookahs, pipes and all other kinds of tobacco fun friendly products. They also offer competitor price matching. I wasn’t too fond of the fact that I had to stand around for a long period of time before workers (who weren’t busy) asked if I needed assistance. But after that my purchasing went pretty quickly.
I love my new hookah!

Went here not too long ago while showing a friend around little 5 points. Never been in this store so we decided to wander in. Super awesome finds in there and loads of things you can’t get in Nashville so that was nice. Another cool thing is they have a little hookah table set up for special days were they will have it set up for a free smoke sesh. I, of course being my natural broke ass self, asked for the free sesh. The rad stache guy that was working there set it up & I’ve become a new lover of cotton candy shisha. Yummy. Super chill place, just lounged around & watched my friend discover new things around the store. I guess you could say we made ourselves at home. Anyway. After discussing bikes with the stache duder (he turned out to be rad, thats a plus), we left to wander some more. Def will be coming back to make a purchase when I have money to spend.