The Home Depot

If I could give this 0 stars, I would. I shopped here very often and never had a problem until we decided to try a DOOR INSTALL project with them. After 3 attempts, and 5 MONTHS later, we got a door that is actually what we expected.
The first door was measured incorrectly so when the installer came to deliver and install it, it didn’t fit. The store re-​ordered the door and the department manager promised that after the project was complete that would look at some sort of reimbursement.
The next door came and appeared to fit so the installer ripped out our current door. Then when he unpackaged the new door, this one was damaged. He then had no option but to install the door.
Unfortunately once the door was installed, home depot said it was a warranty issue but then the manufacturer would not cover it.
After being offered a measly $ 100 off to keep a damaged door, and telling them that was unacceptable, they finally agreed to order a new door. At this point the COS specialist for the department also told me they would refund the full price of the door as well. After not hearing from the store for weeks, the install being completed, I repeatedly tried to contact the store. I was hung up on, disconnected, left messages that were never returned when I finally walked into the store to speak with someone.
Since then I have spoken to the ASM for the department twice and the dept manager again. Both deny offering any type of refund and that they ever said it, calling me «confused.» Tip: don’t insult the customer.
At this point, I have tried consumer care which says they will email the store directly and I can wait and ‘see’ what they decide. THESE PEOPLE HAVE TO BE KIDDING ME. I took 3 full days off work to wait for this install and THEY STILL CANT VALUE THE CUSTOMER APPROPRIATELY.
If you EVER think about an INSTALL project with Home Depot, or any big box, DONT DO IT!

We walked into this store two weeks before Thanksgiving and ordered an exterior door and storm door. The exterior door only took three visits to do (though they didn’t finish caulking the interior molding) but the screen door has yet to be installed. They just missed their fifth appointment today… FOUR MONTHS LATER! I have contacted district managers and everyone apologizes and pays lip service but nobody gets anything DONE. I don’t want to hear «I’m sorry». I want the situation corrected. I want someone to take some damn responsibility. Unfortunately Home Depot has gotten so big that they don’t care about the individual… Too bad Ace Hardware doesn’t do installs!

This is the worst Home Depot I have ever been to. I bought a motion activated soap dispenser. When I went to check out there was an elderly African-​American woman at the register. She actually shook the box and looked inside. Apparently they have a lot of theft issues. Not my problem. Don’t like for my people to look in my things like I am there to steal. I found out she actually broke when she shook it when I came home. Maybe if you made better choices you wouldn’t be that old working at Home Depot. I later called and talk to a manager and was of no help. He thought it was funny. I seen what you look like. The only thing funny are your looks. Have a nice day.

The store is fine, but never buy appliances from Home Depot.
The delivery company they subcontract to, Spirit Delivery, is utterly and completely inept. No joke. Like, the one thing they cant do as a delivery company is deliver.
Utterly unreliable, incompetent. They thought they delivered my appliances three weeks ago, on the original delivery date, even though they had rescheduled delivery with me for today, because the fridge was out of stock. They had no record of scheduling for today.
After an hour of searching they found the order and have it scheduled for next week. I’m still considering cancelling the order. Friends have cancelled their appliance purchases because of Spirit. I should probably do the same.
Twice I had left messages with them inquiring about my delivery to confirm; they never called back. I received one unintelligible call that seemed like it was about scheduling delivery, but I never could wait on the phone long enough when calling back to find out.
Another thing, why are they using a voice call to confirm? If it’s just date and time, send an email or text! Give me a website to intact with!
No one has ever had anything good to say about Spirit Delivery, and I’m not going to be the first.

Customer service is truly lacking. Congratulations Lowe’s — you just won my business!

This Home Depot (store #6986) is located at Lindbergh Plaza in Buckhead. This is the same shopping center that has Best Buy and Target. Out of all the Home Depot stores in metro Atlanta, this is the one I’ve visited the most. While this store and the Midtown store on Ponce are about equidistant from my home, I prefer the Buckhead location because, in my experience, it’s less busy (which makes for easier in and out), relatively cleaner, and the service is generally better. Overall, both are fine though.
Personal experiences that come to mind at this Home Depot include shopping for refrigerators, purchasing ceiling fans, having keys cut, and purchasing general household maintenance items such as HVAC filters and bath & shower supplies.
I was looking for a replacement fridge for a rental property. On a busy Saturday, a Home Depot associate was quick to assist and guide me to the fridges that met my specifications in terms of size, features, and budget. I found a couple good fridges that day and the associate was helpful, informative, and noted the fridge brands and model numbers for me on her business card. Unfortunately for Home Depot, I ended up going with a fridge from BrandsMart because of a significant price difference and expedited delivery date.
The ceiling fans I purchased look great, perform well, and were a good value.
Home Depot has come up with an «FPR» rating for all of the HVAC filters it stocks. FPR stands for Filter Performance Rating, 1 being worst and 10 being best. Since I’m OCD and keep my home pretty clean, I find the filters that are rated 4 (considered «good» by Home Depot) are sufficient. The store stocks a wide variety of filter brands, types, and sizes. You can find hard-​to-​find filter sizes here. Basic Home Depot brand filters, developed by Rheem, can be purchased for as little as a few dollars per filter.
Having keys cut is a straightforward and inexpensive process. Sometimes, there’s a wait since typically only one key is cut at a time. Also, you might have to track down an associate who can cut keys in the first place.
Associates who speak foreign languages are available if you need them. There’s a board just inside the entrance that has names and pictures of every associate who’s fluent in a language other than English.
I like to use the self check-​out lanes when I’m only purchasing one or two items. They’re usually fast and you can have receipts emailed to you.

This place is very understaffed and there is noone around to help in any department. You always have to wait to check out. They are out of a lot of stuff. Really poorly managed.

Rented a truck from this Home Depot for two hours yesterday-​service was fast and staff was very helpful. John, the rental attendant, helped me get my ropes off the truck and to my car. The truck itself was pretty standard but perfect if you just have a few large items to move.
If you are looking for a cheaper alternative to movers this is the way to go! To rent you just need proof of insurance, your ID and a $ 50 deposit you get back once your done or can apply to your total. The first 75 min was $ 19.00 and every hour after is $ 20.00.

Ranger is an employee in the garden department and man, does that guys know his stuff. He knows everything there is to know about plants — from which need sunlight, which need shade, down to which soil is best for each type of plant.
Considering that I don’t know much about plants/​gardening, he was an amazing help to me making sure I had everything I needed to make my project a success.

Staff is nice enough here. Don’t be afraid to ask for recommendations. I needed bird food and wasp killer and was advised well. Plant section is good — better quality and lower prices than at Pike.

HAPPY FLOWERS=HAPPY CUSTOMERS
I have been to several Home Depot stores lately to find the best and healthiest flowers. Some stores have flowers that are dried and wilting, while other stores have flowers that are lovingly cared for and are thriving. This store is the latter. They had a great selection and very healthy, robust flowers. We found several to add to our garden.
Customer service was great today because they were well staffed on the floor, at the registers and and outside to help with loading as needed.
We were in and out in no time. I highly recommend this store for all of your gardening needs.

Living in Buckhead this is my go-​to Home Depot!
As their flagship store this location does have some items that are not carried at other stores.
Overall this place has just about everything that you are going to need from hardware to gardening. The employees are always friendly and helpful! But more importantly they are knowledgeable about their respective areas and the products on the shelf.
Have been surprised a few times this year when walking in looking for some obscure part to make a repair and they had the exact item I needed!
All ways has the best selection in the gardening section at the best prices. Came in today specifically looking for one thing, and ended up buying some dirt and plants because they were having a sale!
Planted the balcony garden today so I was very happy that I decided to go to Home Depot today!
Will always shop at this store for all my household and gardening needs!

I’ve gone to this Home Depot a lot over the years. I tend to go to the one on ponce since its closer to me, but I actually usually have a better experience here. They’re always fully stocked and have lots of helpful employees. Descent amount of parking as well!

I have been here numerous times. A lot of times I will bring my pup to work on being around new people and places. Everyone is so nice. A lot of workers even ask if she can have a biscuit. People are quite helpful and friendly.

Home Depot is huge! For a girl, I hated it! Ok I am sure there are many girls out there who love Home Depot, just not this girl.
It is overwhelming, extremely overwhelming for me. Planks of wood, floorings, patio furniture and tools and more tools. Most aisles have some strange scent.
It takes forever to walk to the other end to get to the ladies room too. Hmmm. At least it is very clean!
Ok I was there twice yesterday to look at those over the range microwave. Mine broke and life without a microwave takes a lot to get used to.
The first time was to see what were the few models I like, went home to do some research and then to return back to the store to purchase.
Guess my friend jinxed it, he said most of the time the store does not carry or has stocks of the things he wanted. True enough, when I returned wanting to purchase a certain microwave, the staff said Home Depot would not receive the item till March 27. Huh? So I was told there is a strike or something on the west coast port. Great! Guess I won’t have a microwave for a while.
So we left with me disappointed. I got home and started looking for the same model online. Amazon has it!!! I placed an order with Amazon and the microwave will be here this Tuesday. Just has to wait for my trusted handyman to put it up for me over the weekend.
Anyway, here’s a shoutout to Laura at Home Depot for being so patient with me and providing me with remarkable customer service. Not her fault when Home Depot cannot receive those microwaves earlier. Thanks Laura!

Let’s face it. Home Depot has everything. As a guy, I love it! It can be overwhelming sometimes even for me. It’s a crap shoot to find a knowledgeable employee in here, but when you do they are very helpful. Honestly though, I could walk around for hours like a caveman in a trance just looking at all the tools.

I come to this store a lot especially moving. Great place and good people.
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Another year, another Halloween costume to make! Thank you to Marcus for assisting me in finding the just right, best priced pieces to help me make a drum for my Energizer Bunny Costume this year! Excellent service… as usual! Thanks Home Depot!

Home Depot is simply great for all your «do it yourself, do it for less» needs when doing home maintenance and to a certain degree office and industrial building maintenance. I say certain degree because some industrial level maintenance have highly specialized parts which of course may not be available at your local Home Depot in general.
The prices are competitive and the service is good.
Kudos to this Home Depot store and Hope Depot as a company in general.
Thanks for being here and helping us help ourselves!
4 solid Unilocal stars for me.

The customer service reps are very helpful and nice. It is kind of annoying that nobody knows about the outdoor garden produces and advice about them. Other than that, this place is good.