Suntrust

This is a good branch, but of a mediocre bank. There is a guy behind the counter who is especially good (most other tellers are ladies.)
But Suntrust itself is a drag to work with. Most notably, they can’t perform banking-​by-​phone. Their voice menu system functions poorly, so you get trapped in infinite loops of «please repeat what you said», etc., etc. I have spent up to 10 minutes trying to escape an infinite loop on their terrible voice system.
Their web site is pretty bad, too. Like a few foolish firms, they redesigned their web interface to confirm wtih Windows 8 (the failed Microsoft operating system.) The web site is difficult to work with.
They also are very rather stingy with credit, including overdraft protection. So you get overdraft fees if you don’t tie up your money with them.
I work with various banks in Georgia. The worst is BB&T, but Suntrust is only mediocre. The best is Wells Fargo (although that might just be because they bought up Wachovia, which was an excellent bank.)
I don’t work, directly or indirectly, for any of these banks. I am just sick of bad or mediocre banks. Only one bank that I know in Georgia is reliably OK.

One of the benefits of midtown Atlanta living is being able to walk to just about anything: restaurants; bars; museums; drugstores; grocery stores; banks. The Colony Square SunTrust is my go-​to location when I need to deposit checks, make changes to my account, or get documents notarized.
Every single employee I’ve had the pleasure of dealing with at this location is friendly and helpful. I rarely have to wait long for service, and l enjoy being greeted when I walk through the front door. So why not five stars? Unfortunately, the ATM machines nearby are slow as molasses. Better to do your ATM banking at a Publix location.