StubHub

StubHub is a big ripoff for those wanting to purchase tickets. Their website indicates you can cancel your order within 24 hours which when I talked with someone at StubHub within an hour, said I couldn’t. I purchased tickets for a concert before they were offered on ticketmaster, which was a big mistake. They charged me premium price, more than 3x I later learned was the face value of the tickets. Buyer beware. If I can persuade 1 person from being ripped off like I feel I was, my effort in posting this was worth it.

UPDATE 10÷17−−− called instead of using their online chat. The agent I spoke with this time was very helpful. She had me on hold for 20 min but I had new tickets in the same row before we got off the phone. Overall annoying that I had to follow up so many times, but in the end they did come thru.
¹⁰⁄₁₆ – Ordered tickets to a show at the fox in Atlanta ga. They were delivered to the wrong address. At first stubhub just apologized. I had to ask for them to fix the situation. At which point they offered me a refund– duh yea you’ll give me a refund if you can’t find me new tickets. I told them I wanted to go to the show and would like replacement tickets. They said they would find me replacement tickets in 24 – 48 hours. It’s been more than 48 hours and I haven’t heard a peep so I contacted them again. They said they are still looking for replacements. I Don’t trust them, they didn’t keep their word about replacing the tickets in 48 hours so why should I believe they’re still looking? What kind of company delivers your SUPER expensive tickets to the wrong address when their business is getting tickets to the right people!!! So annoyed, the entire experience has been awful. Will not buy from them again.

Whether you want to buy or sell on StubHub, I have two words: just don’t.
When buying, you get ripped off. They let sellers price tickets WAAAY above what they’re really worth, and do you know why they don’t care? Because the higher the ticket price, the higher the commission they make from the sale. The price you see when you buy a ticket on StubHub not only includes the fees they make the BUYER pay, but fees they make the seller pay as well! So it’s literally a DOUBLE rip off!
When selling, you still get ripped off (unless you’re the type to jack up the price of your tickets to compensate for this fact). And then, if the event your ticket is to gets canceled for ANY reason, even though it is no fault of your own, StubHub will STILL debit your bank account for the cost of that ticket! And this is with or without your consent! They can’t deposit your fare from selling tickets into your bank account, but they can debit from it? Such bullsh*t. Then, they had the nerve to tell me that if I disputed the charge with my bank, that they would immediately disactivate my account! And, on top of that, they use a shady company such as PayPal to process their payments. That should tell you what kind of company this really is. NEVER AGAIN. Filing with the Better Business Bureau asap!

Mixed experience. you do get a range of ticket options and the site is relatively easy to buy from. they have a stubhub rewards program now. i made a huge purchase for business, then saw the offer for rewards, so of course signed up. most places would allow the purchase you just made to be part of the rewards plan. my purchase was 15 min before i signed up for the rewards. But… they would not apply the purchase to the my rewards. that was just an indication of really poor customer service to me.

I have never been ripped off like this before. Stub Hub is criminal. If anything goes wrong with an order, even if its not your fault, they get their cut from both parties. Their system is horrible, poorly explained, and a lot goes wrong– but they don’t mind because they profit from issues. I’ve been duped for 20% twice now. Plus I had tickets I purchased that the seller did not deliver and my refund took 60 days after I complained they I had not received my credit, which was a month after THEY canceled they sale.

Pretty much worthless. I tried to list to tickets to a major sporting event and it took days for them to post on the site, and then were taken out of circulation before selling for no known reason. Customer service rep had no explanation for me. All this doesn’t even start to address the immense markup to both seller and buyer. I will not attempt to list again with StubHub and I will not buy from it.

I had four tickets listed for sale on StubHub for World Series game 6 in Kansas City. At 7:41 on October 28^th, the day of the game, two of the tickets sold. Due to a software glitch all four tickets were taken off the buyers’ view and no tickets were showing available in my section. I checked that section many times and there were never tickets available for sale the entire time (until 8:01 when I relisted them, but it was too late for them to sell). StubHub refuses to produce any documentation showing that buyers could see my tickets and they refuse to admit there might be a glitch in their system. I have made many calls an emails about this issue and finally talked to Justin, a supposed manager at StubHub. I asked him if he wanted to keep a long standing customer who has never had a complaint over many years and he told me to take a hike. Until they investigate their software problem this could happen to anyone who might want to split their tickets for sale. Beware

They charge ridiculous fees in selling your tickets for you. Craigslist is not as dangerous as people say meet at a Starbucks and save yourself the 20%. Usually the prices are insane anyways. I am convinced people just put insane prices and if they get a bite great.

The site was misleading about the price. It looked like we were getting better seats than we actually received, so buyer beware! I should have looked on TicketMaster but just clicked on the first link when I googled «Lisa Lampanelli tickets». Lesson learned. Fortunately this only cost me $ 30, but that is 30% more than the total price from Live Nation.

StubHub takes tickets from owners and resells them. They not only charge more, but they also charge a service fee. We ended up paying 20% extra for concert tickets and a 10% service charge in reality a 30% writeup on tickets.
We will never again use StubHub and I strong discourage anyone else from using them. Contacted their customer service and they could do nothing for us.

My first experience with Stubhub = mixed bag.
D and his dad have a tradition of going to Supercross together (this is totally foreign to me so expect a review after tonight to follow shortly). He asked me to go with him since the event is today on his day off, when we always go out. He gave me credit card info and said to get «good» seats. mmmkay.…
Cut to me having to Google Supercross Feb 25 and go from there, and stumbling across Stubhub. On my Crackberry, seeing as how my computer decided to stop working. The good news: I was able to see a listing of ticket prices (wide-​ranging, so I had to get his dad’s input on what was appropriate and where the seats should be, as he can’t answer the phone at work!) and there was a phone number for customer service listed so I thankfully didn’t have to try to make the purchase on my annoying phone. [Note: maybe I really DO need to get an iphone…]
I ended up with two tickets for $ 50 each in a good section, and a pit pass. Score!
The bad news: the total bill as I was told on the phone, and as was confirmed in the email, included two additional fees, $ 15 and $ 10 for pickup and service. I had no idea if this was the norm or not, so I didn’t question it (I mean, there are always some kind of charge (s) for ordering stuff, right??) but since D has used them in the past, when he saw that he knew something was amiss. Thankfully, when he called them today to question the charges, they were taken off as apparently they were bogus. He was asked why I let them charge me those fees and that was kind of insulting, as it appears I’m not the only one this has happened to — guess it depends on who you get in customer service. Problem solved, ultimately, though I felt a little stupid and if I use them in the future will make sure to ask more questions about ALL charges.
The real question now is. .. what does a girl wear to her Sportcross debut?!

StubHub charged $ 21.40 in service charges for 2 tickets and then say they can’t ‘deliver’ the tickets for another 6 months even though they charged my credit card for the full amount of $ 183.40. This company is every bit as shady as the scalper on the corner.

I love StubHub. Hard. Like a 10 on the Moh’s scale hard…
They saved me over $ 50 on Braves tickets. Plus, they have fast and amaaaazing customer service. I am converted to the awesome that is stubhub over TicketMaster…(who’s «convieneince charge» PER TICKET is highway robbery).

Need a last minute ticket?- Stubhub is your best option.
After dealing with some shady folks on Craigslist selling fake tickets, I have gotten some great deals on the day of the game from Stubhub where you pick the tickets up at their office right outside the entrance to Lot B for Falcons games. Easy pickup in lobby of nice office building for events at Philips and the Dome. Have gotten Falcons tickets for way under face value with them. Melanie who runs the office is great as well as the whole staff.