Steak ‘n Shake

It’s 2am in Atlanta and there are very food dine-​in options. So Steak ‘n Shake was nearly the only option! The food is the food… no great expectations for cheap eats! But the service is horrible. Perhaps they need more late night employees on duty. I was welcomed by the ‘please wait to be seated’ sign… but i sat myself. I was told to pick any table… but i had to find one that wasn’t riddled with dirty dishes from prior patrons.
The one server came and she was gracious! Took my order and remembered it without writing it down! Once I was the sole patron in the dining area the server began to clear the tables of the dirty dishes. However, minutes prior what appeared to me the manager, because she wore a blue shirt while everyone else wore white, sang loudly in this annoying tone. One homemade tune that stood out was ‘these customers ain’t loyal’! This definitely caught my attention being that I was a customer! And then another worker chimed in with ‘no they ain’t’!
I’ve visited this location before and each time my experience is interesting… it appears to be poorly managed in my opinion! But the cheap eats bring me back!

Horrendous service, had a waitress (Holly I believe) who was utterly rude and when I decided to leave with my (2) little ones due to the bad service she chased/​followed us out the store literally screaming at the top of her lungs that she would take my license plate and give to authorities because I walked out on food I never received. Laughable at best, however we will NEVER patronize this business again.

I was traveling with family and since I now live on the west coast, it had been several years since I’d seen the inside of a Steak ‘n Shake. And since there were a lot of kids in the party, it seemed like a good idea. The pros? Food’s cheap and not bad. This would be fantastic drunk food. But service was slow and while I will add that we were a somewhat big party, there were a lot of mixed up orders and items. Service was alright, although that’s the best I can really say. Come for cheap drunk food but don’t stay longer than you have to.

We just ate at the sandy springs steak and shake. Food was fine, table service great, check arrived timely. But THEN, I had to wait more than TEN MINUTES to pay at the front counter, The clerk was agonizingly slow, and then would walk away for minutes with customers waiting. It took five customers in line over 10 minutes to pay. This store needs some adult management!

I had fond childhood memories of Steak and Shake from back home in Illinois. I’ve visited the drive-​thru at this location several times and am always disappointed. Most of the staff at the window is very rude although a couple of the girls are nice and seem to really be trying. They really killed it for me last visit when they forgot entire meals in my order before sending me on my way. I also noticed that their health department score posted in the window is a lowly 81 – yikes! Not up to my standards. There is a Smash Burger a few lights down on Roswell Road that has a similar style of burgers but is MUCH better! Do yourself a favor and just head there.

Not impressed! Burger not seasoned, bland tasting. I placed my order and forget to ask for the parmesan fries instead of regular fries. When I requested to switch to my what I wanted, my server made it seem like it was to late, so i ordered a side of parmesan fries. When I recieved them, it made me question what was the big deal. All they did was sprinkle the top with the parmesan. So much for persoanl customer service.

Late craving for a milkshake? Have no fear for your local Steak N Shake, but patience. The drive-​thru was about 6 – 7 cars deep, so I opted to park and walk in to order a Nutella milkshake. Yea, you heard me: nutella. I thought it would just be chocolate, but it does have that hazelnut flavor and even a few swirls of nutella in the shake which tend to harden from the cold ice cream.
Waiting inside still required at least a 15 minute wait, but it was better than idling in a car. Service was ok, but most of the people behind the counter looked miserable from the influx of drive-​thru orders. Zaxby’s next door looks new and might be worth a try, but they don’t have an extensive milkshake menu.

I wish I could talk about the food, but the service was so slow I ended up walking out. I went in the restaurant to find it practically deserted except for 2 – 3 other customers. Nobody greeted me when I walked in or even said «Hello we will be right with you». After waiting several minutes with a response from the staff as if I were invisible, I walked out. I do not plan to return to this location. Sorry Steak’n Shake of Sandy Springs, I just don’t think I could manage to try this location again.

Giving 5 stars on a drive through order. Me and my companion came back to steak n shake to fill that hankering after the horrible experience we had Saturday night at the east west connector steak n shake. The lady who took our order was very enthusiastic and made sure Our orders were piping hot, fresh, and made exactly how we asked. He ordered the double cheese original and I had the double cheese with bacon. SUPERB! the wait was as about as long as to be expected but the lady at the window yesterday was very pleasant, greeted us with a smile, and made sure we had all the condiments we needed as well as extra napkins. She was on her job and her customer service was the best, I mean the effing best! Driving off eating our burgers in utter awe at how good they were we vowed to never go to the east west connector location EVER AGAIN!!! I wish I knew the lady’s name but she was a slender african American female with smooth chocolate skin. Yes I pay attention to things like that I’m a make up artist, her skin was beautiful and her service was excellent!

My name is Ran and I’m addicted to sweets.
It doesn’t matter where or when it all started because I’m not sad about being cursed with this. In fact, my taste buds along with the part of my brain that makes me feel that life is good — are as happy as can be.
I was and left a happy camper even with the slow and inattentive service. I can’t even offer up a decent excuse for the staff there because it wasn’t very busy. I will say that the staff wasn’t unfriendly — they were just sort of just present.
Anyway — I had a shake and an ice cream sandwich that night I decided to drop in. I did appreciate the prices — which to me, are considerably low, compared to the prices at fast food restaurants — for the quality that is and the selection of flavors. The ice cream sandwich was also served just right — not too frozen but not melting all over the place.
I didn’t much care for having to get up, walking over to the counter and asking for water because I couldn’t find a staff member in the dining area. I also didn’t care for just going back to the counter and paying the tab — making the cashier have to figure out my bill because I walked up without one — after having waited long enough for one to be brought to me.
I can say that I’ve been there and done that — seeing as there aren’t any Steak ‘n Shake locations on the west coast. If this corporation does expand out west, I hope their management emphasizes customer service because they won’t last long if my experience is the norm.

Went in on a Saturday night at about 10:30pm. There was just one family in before us, waiting for their shakes and food, everyone else was eating. Placed our order and was very delighted over the prices. Although it got extremely busy and our waiter forgot about us. This being my first time at a SteaknShake, my fiancé said normally they bring shakes out first before the meal. We were served fountain drinks, but after that was a nightmare. My Fiancé has to get up 4 times in search of our shakes and side dish to our meals that had taken well over 30 minutes to arrive. We finally got up and and requested to just pay. They did comp the shakes, but I have never seen such poor service in a restaurant. We ended up taking our shakes to go. I do have to say, that the food was very good, and fresh. Just wish they had their protocol together more. We were there for 90 minutes.

I visited steak ‘n shake 2am for the first and last time during my visit in the states. Staff were just friendly enough but food were terrible. Thin oil damped fries were greasiest out of all fast food chains I’ve tried around the world and none of 3 different burgers we ordered looked nowhere like their menu. The taste wasn’t good neither. It was very greasy, tasteless and artificial like taste. They market heavily on their shake which I didn’t try but burger patty is no steak in fact worse than McDonald’s burger patty.

Fucking horrible. Everything you can imagine going wrong at this place will but just a little worse.

You’re kidding me right? You had the audacity to serve me a mustard and onion sandwich (should’ve been a grilled cheese burger) and limp, oil soggy french fries when what seemed to be your district manager visiting the location. Nevermind the female employee SCREAMING Spanish for my entire wait at the drive thru window. And the manager that would tell her to hush quietly and do nothing further about her behavior. This place is a joke.

If you ever come to this location, turn around and run fast! I don’t normally write reviews but this needed to be heard. Been to this location many times and we always go to the drive thru. The girl at the window is so rude!!! I’ve worked in a fast food restaurant before and I’ve never seen anyone so incompetent and unprofessional. I normally give people chances but every time she takes our order she doesn’t let us finish saying our order. She cuts us off by saying «anything else»!!! Well if you let us finish saying our order well let you know that we’re done!
Tonight my husband didn’t even get halfway done with our orders and she cuts him off and told him to drive to the window. I was so upset that I wanted to talk to the manager but didn’t because I was too tired and hungry to argue.
When we finally got to the window she was so rude and keep saying the wrong order so somebody else had to take over. I think it was the manager. He didn’t even apologize for his rude employee. If I know who I can talk to to complain about the customer service about this place I would. But honestly I don’t think it would change anything.
When we finally got our order the food was cold and just gross. If I can give this place «no star» I would. Please TRAIN your employees. Start with being NICE and POLITE to your customers. Maybe learn some MANNERS too! We’ll not be back to this location, EVER!!!

The service here sucks., they got all of my order wrong. And also my friends… I will not be back. And it took forever. The waitress was flirting with other co workers the whole time and had to come to the table to ask questions about the orders and still got it wrong!

Came for take out as we do often .
Took 45 mins and then we got back to hotel and the entire order was wrong.
Was looking forward to make shake, burger and try’s at the same time. But shake is fine now because I drank it waiting in them to fix my order!!!

I’ve been to a few Steak ‘n Shakes around the Atlanta area over the past few years I’ve lived here. So I’ve experienced impeccable service, horrible service, decent food, greasy food, and no-​show food. This Steak ‘n Shake was the first I ever visited when I first moved here, and as such, it is also the one I’ve shown friends when they wanted something quick and greasy at 2 am. To me, Steak ‘n Shake will never be a credible place to get food, because I don’t really view any fast food place as such. You get what you pay for a fast food places, it’s as simple as that. This one seems to have greasier food than others, but the French fries here are good for what you get (shoestring thin, and salty), the service was okay, and the wait time wasn’t too crazy.
I got a coupon for a free Steakburger with cheese and fries for my birthday, so the free factor (not BOGO, or buy anything, which was nice). I mean, this place is great drunk/​hangover food, and it’s in my area, so I’ll be back another night for their greasy burgers and thin fries. Shakes here are always good, and I dig the 50’s diner vibe they have. If the food wasn’t so greasy, this place might even get 4 stars, but somehow I don’t feel like the grease factor will change much for this location.

Got a late night fatty greasy food fix? Come to Steak N Shake. There are no Steak N Shakes in my neck of the woods (California), so while visiting my sister I made sure to visit.
How were my calories prepared? In the form of a creamy, cool strawberry shake. I almost chewed through the styrofoam cup. GIMME MORE! I also got some sorta mini meal that had a pretty tasty burger and fries for under $ 4.
The food is good for the price. No complaints. Oh! Apparently Steak N Shake sends out coupons every week via snail mail, so make sure to keep those coupons in the car just in case you need them!

Always so slow in the drive-​thru, but when you need grease at 2 in the morning, this is the place to go. They are always polite, but the line is always super long.
Frisco Melt, Onion Rings and maybe a shake — depends on my mood and how much I am willing to blow my diet, but sometimes you just have to go there.
Greasy, but worth it. Sometimes it’s time to change the oil.