Southwest Airlines

This Southwest counter takes longer than many others simply because of the lack of automated checking equipment. Airports like LAX are far superior for SW customers and I hope ATL catches up soon.
Love SW, but this location needs an update.

I love southwest. It is no frills but they do give you free snacks and beverages. There are no hidden fees and the luggage does not have a carry on charge. It would be nice on long flights if they had a first class but for the price you pay, it is a great deal.

Just wondering when are going to get serious about carry-​ons. I checked a huge bag but the woman currently boarding is hauling a giant roller bag and a cartoonish «Mary Poppins» carpet bag… Half again more stuff than I checked… Get with it people this luggage hustle is making boarding and de-​planening miserable… Just check the damn thing!

It was my first time flying with Southwest. I was very pleased. I would choose them over other airlines if all the prices were the same on other airlines. The flight attendants were very pleasant and even were entertaining! I think the way you line up to board is a great idea! Two free checked bags is wonderful even if I never take more then 1. I always hope they have the best price because I would rather fly with them!

I have flown Southwest hundreds of times and never ran into the issues I ran into today. The customer service rep at the gate his name is Anderson announced family boarding. My wife, my 3 children and I attempted to board. He refused to let my wife board saying only the actual parents can board. After several attempts of explaining that we are parents he told my wife she could not fly. A supervisor finally came over and side with my wife and finally let her board.
The experience we had with Anderson may change my mind about flying on Southwest. At least from the Atlanta hub.

Southwest here hardly ever has a line and the service counter is no trick to get through. Unaccompanied Minors are only $ 50 each way, so we use it all the time for the kids.
The trains through ATL are easy to catch, and jump between stations quickly, but seeing as how we’ve flown in and out of ATL at least twice a year, sometimes Southwest moves gates and don’t tell you, or start boarding WAY early and we show up and they were like you almost missed it! So that time stamp on there is a LEAVING time, not a boarding time. Urg.
Long hallways and no transport, after the trains, so if you’re late, get ready to run the distance.

I’ve been flying SW since I was a baby and I have no complaints. The staff is great, the flight attendants are great, and the pilots know how to land a plane confortably.

I don’t really care for flying… but I have to say… Southwest is pretty great!
Open seating pretty much rocks. You get to walk on, quickly eye the seating arrangements thus far and pick your seat based on what you feel works best for you! 3 out of my 4 flights I had the whole row to myself! WOOOOOT! Nothing better than that! Probably because I sat wayyyyyyyy in the back where no one else wants to be lol!
I had a round trip flight with connecting flights in between, so all together four different Southwest flights throughout my trip.
The airline attendants were always very courteous, never rude like some other airlines I’ve experienced. They don’t BLARE their voice into the speakers, which is THE WORST, when all you’re wanting to do is relax and get ready to snooze. & Finally!!! NO BIG BULKY BULLDOZER CART TO RUN INTO YOUR KNEES EVERY TIME IT PASSES! They walk around taking everyone’s drink orders and then carry a tray, conveniently, for ease of delivering drinks! Who would have thought that this is even an option!?! Amazing! Southwest… innovation made possible! P. S. there’s even snacks! Every time! Even on an hour flight! Woo Hooooooo! Now THAT’S customer care!
Oh yah… I got so excited about the snacks and sans-​cart operation that I almost forget about the first checked bag being free thing… pretty cool! Especially since I always worry that my carry on will some how end up being to jam packed full of goodies from my trip to fit into the overhead compartment.
This whole experience has proved one thing and one thing alone, next time I’m browsing for flights within my price range, get a Southwest flight if at all possible!!!

When it rains you might not leave while other airlines are still able to…
Rain on both legs of my flight and for some reason I thought the airports were just being cautious but it turns out other airlines were leaving while Southwest flights weren’t– talk about a racket…

The good:
The people are super friendly and helpful. They seem to be the happiest and most caring of all the airlines I have ever encountered. They are also the most upfront honest (none of that corporate protocol lingo to confuse people.
The plane experience are comfortable! Not bare bones misery like some discount carriers (think Ryan Air).
The bad: Their equipment upkeep (by that I mean their check in area) seems to be fraught with problems. From a majority of their check in machines broken to multiple times with the checked baggage belt was broken whereby I was unable to check baggage. Yep, I lost $ 100 worth of items due to how I wasn’t able to check in baggage and TSA seized those items (liquids).

I flew Delta for years, but Southwest has won me over. Almost always less expensive than Delta. The «no assigned seating» is really no big deal once you figure out the angles. Free checked bag is nice when you need to do that. In general, flying is no fun, but you have to get from A to B and as the Unilocal headline says ’ «Yay! I’m a fan».

Great friendly service and two bag check in. I use Southwest to travel non-​stop to Atlanta once a year. The usually check in 15 – 30 minutes before flight time. The seats are open without assigned seating so need to fend for your own seat! The offer free Wifi to access their air tv so bring your devices to watch programing.

Only had a pit stop here, but a great experience. No complaints!
Loving the airport and the terminal. So many places to go while we waited for our layover. Decided on Longhorn Steakhouse for apps and drinks. Yumm!
I love Southwest. Don’t ever change.

Very Frustrating! Southwest Airlines did it again. Service is becoming spotty, late and cancelled flights numerous. I only traveled 42 times this year, I think they stuff planes, delay flights, and cancel way too frequently. The stewardesses were great. Southwest get your act together or you are going to lose business. When you book a one stop no plane change and decide not to fly second leg! Stupid

I’ve never had a single problem. 2 $ for messaging on a plane. Peanuts and soda on the plane for freeeeee. 2 checked bags for freeeee. No assigned seats. Cheap flights. Rewards. Plus the flight attendants are funny and entertaining.

I don’t know what I would be looking for or why I’d be expecting a distinctive experience from an airline that is identically replicated nationwide.
You can find the kiosks situated in the exact same way, with the exact same orientation in Seattle, Los Angeles, Houston and, here, Atlanta.
Cool thing, though, the Starbucks in terminal C is right in the Southwest section, so score! Plus there are all kinds of other foodie places to enjoy, even a gelato spot.
It is, literally, A-​OK.
On the plane, the seats are tight and the acoustics suck. But, meh, what do you expect on an economy line. Also, the in-​flight WIFI, which costs $ 8 per device, can be very glitchy. Very.
I give kudos to the flight attendants, though. Folks are über friendly and accommodating. I am sure that stems from the deep family orientation of this brand. Southwest seems all about being open and welcoming. For those reasons, I will continue flying this brand.

I LOVE Southwest!!! I can’t believe I haven’t done a review on this location here in Atlanta yet! I just flew out of Atlanta last week during Labor Day (yes a busy day) and they only had 3 people working. Yikes! However I will still give them the 5 stars just because the customer service was amazing and you can tell there was some sort sense of urgency to get the customer’s waiting in and out. I never have a problem with them! Keep up the great work!

Fast boarding.
Get you there pretty quickly.
Some flights have pretty long layovers so be sure to research before you commit.
Use early bird seating to get in A zone on most flights.
Peanuts are honey roast.

I can’t believe what a sham this company is.
DH and I were religious Airtran Business Class fliers until they were fully absorbed by Southwest. We had decent luck with Southwest over the last year plus in terms of flights being on time, not a ton of hassle, etc.
All that changed today, when DH called (for the 6^th time) to finalize our companion pass. Leading up to this, he was told by countless different customer service reps that our pre-​planned RT flights would qualify, so he booked one additional RT flight to hit the required 3 RT flights.
Following our final trip, he called AGAIN to ask when we’d receive the companion pass and was told it would be in his account 3 weeks after completion of the last flight, but that we should go ahead and book any upcoming travel we wanted and that we could just add me (the companion) once the pass became available. We booked 4 upcoming trips (just his ticket). Not only did we book his flights, but also a rental home, hotels, rental cars and made promises to many of our family and friends.
Now, today we’re told that we did not in fact qualify on a «technicality» and that there’s «nothing they can do».
Needless to say, we’re not happy with this company and don’t intend to ever work with them again.

Scheduling Headaches
SITREP
It’s a bit frustrating to have A-​list status but then not get the benefit of that with closely-​scheduled plane-​changes.
THE SETUP
Coming out of Ft. Lauderdale, I nearly missed my transfer flight to Sacramento when I was expected to transfer in Atlanta.
Maybe it was a scenario of cumulative problems, but dealing with a late inbound flight to another outbound flight with just a 45 minute turnaround, but then that inbound flight is about 20 mins late, presents problems of rushing to 2^nd flight’s gate, and already realizing the A and B groups have already boarded, leaving you to catch up with the C group, and there you are standing with a useless A-​5 boarding pass.
THE LOWDOWN
Nope. Obviously there’s nothing that can be done at that point.
But it really is incumbent of the airline to make good somehow and their mis-​execution of the flight schedule. Like a credit voucher, discount or something for the next planned flight. Otherwise, why do I bother giving you my business when there is American, Virgin or Alaska?