Soap & Water Cleaning Service LLC

Great service! Arrived on time, did a great job in a very reasonable amount of time. Even pet allergies didn’t stop them from tackling my cat-​abode! Definitely a fan!

Wanted to share this continued unprofessionalism with the Unilocal community…
I received this inappropriate text from soap and water cleaning on July 7^th… I have a pic of the text and will post it under the pics section…
This is what it read, verbatim:
«Im going to get straight to the point putting bad reviews about my services is not going to stop me from getting BUSINESS, you goibg stop your blessing being that way but I wanted to let you know you’re not stopping nothing, have a bless one and hope God don’t stop your blessing…»

We purchased Soap and Water’s cleaning services through livingsocial. The appointment was scheduled for 7:30 am, 2 months in advance. She said that was the earliest she could do it. Fair enough: when one gets personal services at a discount, one expects to go to the back of the proverbial line. I was present while she cleaned.
The good:
–The proprietor arrived punctually, and with a helper.
The bad:
–she must’ve done something to my cat, because he Unilocaled loudly enough to be heard over a vacuum cleaner, and literally tried to climb a up a glass window to escape. He had never done ANYTHING like that before. I’ll give her the benefit of the doubt and call it an likely accident, even though she had voiced her dislike of cats to me prior to the incident.
–they didn’t ask me about changing the cat litter, or even the bed linens.
–when they were «done,» here are some things I noticed:
–they did not clean a bathroom sink well; it still had hair in it;
–they left a bag of bathroom trash sitting on a shoe rack in the foyer;
–they did not clean the glossy white dining room table well: instead of removing dirt they seem to have just pushed it under the runner;
–they left an empty bowl of cat food face-​down on the dining room carpet (I guess they vacuumed around it?)
–they did not change the kitchen trash, or throw away (or even move) an empty milk jug from the kitchen counter;
–they also did not empty the trashcans in the bedroom and dining room;
–an empty glass I had inadvertently left on an end-​table in the living room the night before was still there, atop on an untouched coaster (I guess they dusted around it?);
–lastly, they left the wrapper from a carpet cleaning/​deodorizing powder they used crumpled on the kitchen counter.
The disqualifying:
–The proprietor demanded a travel surcharge that amounted to a 38% price increase, even though nothing on the LivingSocial voucher mentioned such a charge, and our home was in her expressly-​named service area. She told me she «wouldn’t’ve came» without that extra fee. Looking at other reviews of her business elsewhere, it appears that demanding extra payments to perform services she’s obligated to perform under a prepaid contract is a pattern of conduct for the proprietor.

Do NOT book with this unprofessional company. Firstly, this company advertises that it is open on Saturdays. Not true. I bought a Living Social deal and called in April to book. I bought the deal because i wanted to get my home cleaned on a weekend, but when I called to schedule my appointment, the owner said that they only clean during the week. We scheduled for about 6 weeks out and she asked that I text her a reminder with the date and my address. A little shady, but ok. And I am glad I did because I have a record of it. She was supposed to be at my home by 7:45, so when no one had arrived or called by then, I called. She rudely told me that she would have to come tomorrow because she had 2 other houses to clean today. I explained that I had taken the entire day off and had texted her the reminder that she requested (and that I still had a copy). She hung up on my without apologizing. I assumed that we had been cut off so I called back. And she answered, said «don’t bother calling again, I ain’t coming» and hung up again. Wow. Mistakes happen– although, again, I have the text message that I sent her– but way to compound it.