Sheraton Atlanta Hotel

From the front desk to housekeeping everything about this stay was just perfect. My luggage was lost at the airport and wouldn’t arrive to the hotel until the morning. And without me asking the front desk made sure toothpaste, toothbrush and any other basic toiletry item was delivered to my room. I cant wait to return to this hotel in March.

My review is in regards to holding an event here.
We held an event for about 50 high energy students. I was INCREDIBLY impressed with the Sheraton Banquet staff. WOW! They were so easy to get ahold of, they anticipated our needs and communicated with my staff so well. Honestly, I would recommend that everyone hold their events here— It was perfect
A few of their staff that deserve special recognition.
Mark– He was there first thing to greet us and make sure that our event was set up exactly how we needed it… and we have a lot of special needs with out event rooms. He was cheerful and professional and introduced us to the staff that would be working with us.
Brenna S. checked in on us regularly and went out of her way to accommodate random requests. She was genuinely pleasant and helpful– not the fake kind of helpful where you feel resented. She was lovely.
Ernest Armour– This man should give banquet staff trainings! Absolutely wonderful. I didn’t have a single stress when it came to out beverage stations or making sure that the room was regularly refreshed. He communicated so wonderfully with my staff without taking up our time. Very efficient and a wonderful man to work with– so refreshing to work with such happy staff!
Howard I– I know people don’t usually thank the mail room associates, but he had everything we needed ready when it came to our product shipping for the event. Usually we feel like we are hunting someone down for help– and he was so on top of it!
Thank you thank you thank you:) We will betake

This has been my worst stay in Atlanta city by far! Parking isn’t bad $ 22 but you have to walk through the parking lot to get to the front desk which is on the third floor in a random spot super nasty. The room overall was OK, there is a weird vent in the shower it’s really loud and you can hear it outside the room laying in bed. One of the things I hated the most was that I had a cleaning lady knock on my door 730 and open my door and try to come in. Come on guys at 7:30 do you really think I’m out of here by that time! Then at around 830 I hear this weird drilling noise coming from above me and wouldn’t stop so I literally just gave up and woke up and got the hell out of here!
And the Internet isn’t free! Like come on is it the 90s!
My advice go stay somewhere else like the Doubletree or Hilton, they’re the same price and away better hotel/​service.

I wanted to give the hotel a better rating. I love SPG properties and I generally love Sheratons. So let’s start off with the staff. Everyone here is friendly and hospitable. If I owned a property, I would feel confident that these people represent me. They’re personable and work well together.
The low rating is the property itself. The beds are fine. I slept well. But the bathrooms are tiny. They’re smaller than bathrooms in NYC. Also, the rooms don’t have great noise barrier. I can hear full on conversations of my neighbors when walking by their rooms. When a group walks by the room, It sounds like they are IN my room.
I was here for a convention, and one of my requests was for a room close to the action so I didn’t need to walk far. That wasn’t really accommodated. So the staff did fall short there.
I can see the hotel is going through a renovation. I think it will boost the allure of the property.
I would stay here again. Hopefully this was an isolated exception.

Unfortunately, our stay started a little rocky, but the bellhop, Corey was the first to step forward and put forth grand effort towards creating the type of experience travelers expect from Starwood hotels. Corey went out of his way to have our room rushed and upgraded, and he took it a step further to add club access to my preferred status. Our room was fully renovated, clean, and met our personal prerequisites. Our neighbors were quiet and there were no unnecessary distractions.
I wish I could say that our stay was merely enhanced by our club service with Dominique, but unfortunately there were several hiccups mainly originating from the front desk. In response to the blemishes the upper management acted swiftly to make things right. I would definitely return, primarily because the staff, for the most part, acts like one big happy family. Their overall warmth and welcoming demeanor balances out the bumpiness.

Came to Atlanta for our anniversary weekend. While checking in everyone was so nice and asked what brought us to town and we said our anniversary. Bellhop took our bags up to the room and was very polite. Rooms are good, everything is updated. We went to dinner and came back to chocolate covered strawberries, champagne and a hand signed card from the employees for our anniversary. I thought my husband told them to do that but he said he didn’t. The staff went above and beyond what we ever expected! We will be staying here again. Thank you to all the staff at the Sheraton Atlanta!

The one star is for the beds and comforters and pillows. They are comfortable.
The rooms… they stink, water damage in one we were first assigned to, TINY closets, cruise ship style bathrooms with sliding entrance door included!!!, terrrrrible water pressure, broken phone, no option to turn the ac on or off (either freeze or burn up).
We searched 3 rooms to find one we could stay in… and even that one… ugh. We asked for for a renovated room, and we were told that we were in the renovated room. Maybe they should just knocks this hotel down altogether. If the rooms we stayed in were the renovated rooms then there is no hope left for this establishment.
Also the location of the hotel is poor for a downtown hotel. It’s like you’re on the back side of downtown with no access to anything. It’s kind of sad and the views are terrible.
That’s it.

The «Executive Assistant to the Manager» or some such thing sent me a canned reply about «poor communication» regarding the construction. This irritated me further, since I felt that I was deliberately misled, rather than just accidentally misinformed.
The hotel front desk manager called me later today to apologize, comp the room, and offer a coupon for a stay after the construction is complete. She understood my complaint.
Added a star since they’re making a definite effort to improve and handle customers’ complaints. The hotel has a lot of potential, so hopefully I can give them 5 stars when I visit again.

My husband and I decided to rent a hotel for a night so we could enjoy our anniversary without the distractions of home. We booked a room at the Sheraton in Atlanta on the 5^th floor. We chose to pay additional fees for a «city view» room and access to the club lounge (which is only accessible to those on the 5^th floor who pay for it and comes with free drinks and snacks plus continental breakfast in the morning and hors d’oeuvres in the afternoon).
Upon checking in, we were informed that there was only one club level room left. We were then informed that there was ongoing construction but was assured that we weren’t close to it and that it would only occur from 10am to 8pm.
We walked to the end of the hall to our room to find that to get to our room, we had to walk on the plastic drop cloth from the construction. We later realized that the construction was being done in the room that connected to ours and the room across the hall from ours. We immediately noticed the construction outside of our window. Our «city view» wouldn’t have been much of a view regardless but was obstructed by construction equipment and trash. We ended up keeping the drapes closed the entire time due to the unsightly view and the possibility of someone looking in on us from the construction area.
The hotel was very clean and nice looking, but service was awful! We spent some time in the club lounge. Throughout the day snacks and drinks were available which was nice but not worth the charge. Coffee, water, coke products, yogurt, fruit and grain bars, and 2 snack size bags of chips were available all day. Hors d’oeuvres included cheese and crackers and cookies. Breakfast included fruit, Cheerios, oatmeal, bread, and breakfast pastries. The club lounge staff was very rude. While making a plate of breakfast, my husband had one employee open cabinets where he was standing, pushing him out off the way, and never spoke a word. We tried the hotel’s restaurant, Fandangles, but was never served. We were sat at a table and sat for 20 minutes without being waited on. We then got up and left walking right past the man who sat us, and no one acknowledged us. (We did however have a wonderful dinner at Pacific Rim Bistro.)
We woke at 7am to the sound of impact drivers from the room next to ours (on the other side of our wall) and construction workers standing outside our door speaking very loudly in Spanish. We didn’t stay long before leaving. We will NEVER return to this hotel.
In the hotel’s defense, we picked a busy weekend (gay pride, BET music awards and parties, and in-​hotel Vampire Diaries convention), but none of our complaints were due to busyness, and the city outside of the hotel was fine.
Other things to note: self-​parking is $ 22/​night, tv was very fuzzy, beer and wine was not included in the club lounge and was extremely expensive, extra charge for wifi, bottled water in the room was $ 4 each, questionable groups of people hung out outside of the hotel all hours of the day, strong marajuana smell through the parking lot and lobby, the air conditioner didn’t cool well — our room was set to 66 and I woke up sweaty just under sheets.

Perfect location for visiting our daughter at Ga. State Univ. walking distance to her dorm and lots of restaurants and activities in the area. Public parking down the street is $ 3 – 6 a day on the weekends. Much better than $ 24 – 32 a day at the hotel. Staff was amazing from beginning to end. The bellhop personally called the lobby to put us in another room due to noise level from construction. Other than awful guests next to us who let their toddler scream up and down the hall after midnight, the hotel was comfortable. Can’t beat the bed and pillow for comfort. Disappointed in the tiny bathroom. Towel bar hit our leg by the sink. Most relaxing part of the stay was the courtyard. Beautiful view of the Westin Peachtree Hotel from the jacuzzi. Pool was relaxing and the lush greenery was beautiful! There are rooms with bistro chairs overlooking the courtyard.

I wanted to revise this review, as I wrote it when I was woken up earlier than I wanted to be, and I was a bit miffed.
During our stay, they informed us that they were doing some renovations to some of the rooms, and that we may hear noise from it. They were definitely correct, we were woken up at 8:30am all 4 days of our DragonCon stay from hammering and sawing. Turns out, they were working on the rooms next to ours, and the noise early in the morning was quite loud.
I spoke with a supervisor on the second day, since I assumed that it wouldn’t go on all weekend, and she apologized and told me that it would. She did however comp a night of our stay, which I felt was a great gesture, and we just dealt with the noise.
Besides that issue, I will have to say that I was overall pleased with our stay. The hotel staff were completely awesome, and responsive. We enjoyed that they actually dressed up, as no staff in other hotels were in costume. I thought this was a fantastic touch. The hotel was clean, quiet enough (besides the construction noise), and the room we stayed in was quite nice.
I would definitely consider staying here again, and recommend it for Con goers next year. But please pleaseeee, Sheraton, schedule your construction for a time other than one of the most busiest weekends downtown.

This review for the Sheraton Atlanta Hotel is the third in a six-​part series covering the official host hotels and venues at Dragon Con. These reviews are written primarily from my perspective as a Dragon Con attendee as opposed to a regular hotel guest. Aside from the con, I’ve also attended an electric utility trade show in the bottom levels of the Sheraton.
The Sheraton is where it all begins for Dragon Con members. Registration is located on the first level in the Georgia Hall and Capitol Ballroom. Signs and plenty of volunteer staff are on hand to make sure you know where to go. As of 2014, pre-​paid membership badge pick-​up and Saturday/​Sunday single-​day passes can be purchased in the Capitol Ballroom. On-​site registration for 4-​day, 3-​day, 2-​day passes, and next-​year memberships are located in the Georgia Hall.
I attend Dragon Con every year, so I always purchase my membership for the following year at the current year’s convention. Doing so saves time and money. I suggest doing the same thereby killing two birds with one stone. In one trip to the Sheraton you can (1) pick up your current year badge and (2) register and pay for next year’s convention.
In my so far eight years of attending Dragon Con, only one year (2013) did I experience an excessively long line at registration (~2 hour wait). Specifically, it was the pre-​paid registration badge pick-​up line on Friday morning. It wrapped around the block and then some. Thankfully, the long lines were quickly rectified at the 2014 convention. To avoid lines almost altogether, I suggest registering or picking up your badge on Thursday, the week of the convention.
Aside from registration, I associate the Sheraton with Star Trek because the «TrekTrak» is located here. As of 2014, other fan tracks based at the Sheraton include the BritTrack, Paranormal Track, and Robotics and Maker Track. The aforementioned tracks have dedicated rooms on the second level. Additional main programming can be found on the third level, so be sure to check that out if you’re interested. Check the Pocket Program for schedules and info.
I’ve attended several events and panels in the Athens room, home of TrekTrak. These have included panel discussions with the cast of Star Trek: The Next Generation (my favorite Star Trek outside of J.J. Abrams’ modern movies) and even a Miss Klingon Beauty Pageant, judged by Michael Dorn (Worf) himself. Haha.
At the time of writing this review, the Sheraton is the second quietest hotel of Dragon Con’s five host hotels (the Westin being number one). Outside of registration and certain TrekTrak panels (e.g. appearances by William Shatner, Leonard Nimoy, and Patrick Stewart), the Sheraton is calm compared to the hot Hyatt-​Marriott-​Hilton line. Several good cosplays can be seen around registration.
The Sheraton is located one block south of the Hilton. Of the six official Dragon Con venues, it is the only one not located adjacent nor connected directly to another convention venue.

Great location! Stayed for Neighborhood Awards 2015! Pool view room with club access was upgraded after being given the wrong room. Ok an upgrade indeed makes it up for it. Excellent dry cleaning service offered by hotel. Employees Troy, Howard Ingrahm in mail room who got my package, The Club Level gentleman happy birthday Tuesday August 11. Enjoy your party. He had great hospitality. All the bell stand employees… Great! Joshua @ front desk… This is a really nice hotel. The b1g1appetizer with Sheraton Preffered Guest Program to use at Fandangles on 3^rd floor. Was great! Lovely hotel … Comfortable beds… Felt safe traveling with my son alone! Thanks Sheraton downtown Atl!

Ok, so we parked the car and made the crazy walk to the lobby. Someone really needs to work on that, it’s a little dangerous.
We got to the lobby and waited around 15 minutes in line to check in. The girl at check in was very nice. We told her it was our anniversary and she even had champagne and strawberries sent to our room!
The hotel itself is renovating but we didn’t have any noise issues. The lobby was very clean and nice.
I’m guessing we stayed in a updated room because it was very modern looking and clean. Bathroom is average but it fit our needs. It wasn’t overly noisy, just the usual street noise in Atlanta.
We walked to the tabernacle for a concert and had no issues either way, just a bit of a hill to climb on the way (don’t wear heels).
Overall we enjoyed the hotel and would stay here again, especially bc of the nice staff.

I was very disappointed with my stay at the Sheraton. Here are some reasons why:
1) Strangers barged into our room at 1:30am. The front desk had mistakenly assigned them to our room and given them keys to our door. It took a few minutes to convince them to go away. When we told the front desk, we were given two free breakfast passes (though there were four of us in the room).
2) No free wifi. This is 2015.
3) The parking garage was a nightmare. It took about 20 minutes to get from the lobby to the car and back, walking along a narrow stripe painted on the floor to guide pedestrians through the labyrinth of the parking area. It smelled inordinately bad, even for a parking garage. To reach the elevator we had to go up and down stairs, which was not great when we were hauling our luggage. Exiting the hotel in a vehicle is a confusing odyssey (partly due to ongoing renovations).
4) We asked three times (several hours apart on the same day) for our room to be cleaned. It took until late in the afternoon for this to happen.
5) My partner hurt her foot in a dance competition at the hotel and needed to ice it. She had to try three different ice machines before she found one that worked.
6) For downtown Atlanta, the location isn’t great. You have to walk at least three blocks of parking garages and faceless office buildings to get to restaurants and public transit, and the main downtown attractions are quite a bit farther. If you do stay here, it’s worth going a few blocks south to the Sweet Auburn district, an area with more character and history as well as food and shops.
7) The room keys didn’t work at first, and before we checked out on the last day they stopped working again.
For fairness’s sake, here are the nice things I have to say about the hotel:
The beds were comfortable. The water pressure in the shower was great. The pool area was nice, but crowded. It’s within walking distance of Auburn Ave, which is a cool area.

I have been traveling every week to Atlanta for the past 10 months for work. I have stayed at all the best hotels downtown on the company dime and despite the Sheraton being one of the cheapest options in downtown this is where I stay most often.
One of the advantages to traveling so often is you find the ins and outs of each hotel. The Sheraton is a dated hotel but it is currently undergoing renovations. If you stay in the North Tower you will be greeted with old red velvet couches and chairs in the guestrooms that look like they haven’t been refurbished since the 70s. If you stay in the South Tower you will find renovated rooms with nice new patterned chairs, fresh carpet, granite counters in the bathroom. It is a totally different experience. As a Platinum SPG member I prefer the south tower anyways as this is where the Sheraton Club is.
The Sheraton Club has access to free water, soda, chips, yogurt, etc. 24 hours a day. In the morning they have a continental breakfast from 6 – 10 and in the evening they have cheese, cookies, and small appetizers from around 5:30 — 8:30. It’s a great perk.
They have a fine dining restaurant on the 3^rd floor called Fandangles and it’s really great. I’ve been three times and get the Salmon Sous Vide each time. The place is on the pricier side but you can use the $ 5 «Make a Green Choice» cards you get each day if you choose to «Make a Green Choice» when you check in. If you’re there for 4 nights that is $ 15 off your dinner.
I am an avid biker so I actually keep 2 bikes in Atlanta. During the week I have no problem bringing them in and storing them in my room. The Westin also allows you to do this but when you’re staying in a 72 floor building you tend to pick quite a few people up on your way up the elevators.
Of all the hotels downtown the Sheraton has the best pool. It is really deep, not square, and it’s in an outside courtyard area that has a retractable roof. You seldom find deep pools like this at hotels anymore due to insurance reasons. In addition to this they have a hot tub that could fit about 10 people.
If you’re simply looking for the nicest hotel downtown you should stay at the Westin 2 blocks away (another Starwood property). But if you’re looking for the best value and the best amenities the Sheraton is your place.

My experience has been horrible. Starting off with the mystical journey we took from the parking garage to the lobby, and then the lobby to hotel room. My boyfriend used Priceline to book the reservation and coincidentally he was offered the last room, a handicap friendly room.
First, the experience to get in the room was terrible. We spent 15 minutes walking to the room, lobby, and back because the key card was defective. Then once we were inside I was highly disappointed. The shower looked like it belonged in a gym, the grout was dirty and the bathroom smelled of urine. I also had an issue with the only shelf in the bathroom being right above the toilet seat. The bathroom made it hard to enjoy being in the bedroom and you could smell the bathroom from the bed.
I feel like I stayed in a motel and couldn’t believe that this place is considered a 4-​star hotel. It deserves 1-​star in my eyes.

Don’t stay here. Really. It’s not at all worth what you pay for it. I’ve stayed at Sheraton hotels in other cities that were perfectly lovely, but this one was not.
First of all, parking for hotel guests is $ 22 a day in their garage, which is really the only parking option unless you want to hoof it six blocks. I found this to be ridiculous – as much as I paid for our room, parking should have been included. In the same vein, in room wifi cost $ 12 a day. Again, this should be included for what we paid for the room. I felt nickeled and dimed by an already expensive hotel, and it made them seem tacky.
Second, don’t expect all the amenities listed on the website to actually be available during your stay. The beautiful pool was one of the main reasons we selected the Sheraton over other hotels in the area. It was closed for renovations. There was no mention of this on the hotels website, nor were we even informed at check in. We only knew because we had to walk through the pool area to get to check in from where we parked.
After discovering this, I checked the reviews on Unilocal (my fault, as I should have done it before booking), so we didn’t bother with the food. We opted for other local places for every meal. Basically, our time actually in the hotel room was spent watching TV as the pool was closed and there was no wifi.
The only reason I gave two stars instead of one is that the room was admittedly clean and comfortable, and the few staff members we encountered were perfectly friendly. To sum it up, though, just go somewhere else. This hotel is NOT worth what they expect you to pay for it. We will never stay here again, and we’ll also never blindly book a hotel because we trust the brand again, either.

Stayed here for 4 nights and managed a meeting on-​site for 2 days recently. The staff was PHENOMENAL and every event manager’s dream. We had a few small hiccups but they compensated for it tenfold and their Conference Services, Banquets, and AV team were truly a pleasure to work with.
Their Club Lounge and the food selections were pretty weak compared to other Sheraton properties I’ve been to, but the staff was once again amazing and remembered my name each day. Breakfast included 1 (or sometimes 2) hot items (usually oatmeal), pastries, fruit, hard boiled eggs, some nutri-​grain bars, and bagels. Happy hour consisted of 1 hot item (i.e. meatballs, spring rolls, calamari, etc), vegetables with hummus or ranch, an assortment of cheese, crackers, fruit, and cookies. One bummer is that there is no espresso/​coffee machine, just carafes, so if you want coffee before 6:30am (which is typical for an event manager and probably many others), you most likely cannot get it (but your room does have a complimentary coffee maker too!) There were always greek yogurt containers in the fridge though which is a big plus for those like me who try to stay healthy on the road.
I love how Starwood properties are going green and offer $ 5 or 500 points if you choose to not get your room cleaned each day.
The food and beverage outlets (Collage for breakfast/​lunch and Fandangles for dinner) are good options compared to your typical hotel fare. I had two very enjoyable lunches in Collage.
Fitness center — really small but had about 5 treadmills so I just walked a lot. Pretty much non-​existent weight area.
Staff throughout the hotel were beyond kind (Southern hospitality, I swear), and helpful with anything I asked. I definitely felt at home here.
Overall I would definitely recommend this hotel for someone coming in for a convention or needing to plan a meeting on-​site at a hotel. If I came back to ATL for personal reasons I probably would not stay here again but purely because of the location. It is walk-​able to sights of downtown/​convention center but not really to any good local restaurants or social scene. Staying more towards Midtown would probably be best for that.
Thank you Sheraton ATL again for everything! Shoutout to Ashley and Chris in CS, and Chester in Banquets.

I really wished I had liked this hotel because of the friendly staff. However, you stay at a hotel for the comfort of your room at the end of it all.
SERVICE:
Great staff and quick service. Everyone I spoke to was very courteous and well-​spoken! However, on the second night of our stay, I asked if there was anywhere to purchase ibuprofen. The front desk told me that I could purchase it at the gift shop, but unfortunately it was closed. I kindly asked if there was any generic ibuprofen at the front desk in a small sample packet. She responded, «No, I cannot do anything for you.» How does a Starwood hotel that is rated one of the better hotels in Atlanta not have generic OTC ibuprofen on hand? If that is the case, the gift shop should be open 24 hours! I suffered the most severe headache until I could rush to the CVS three blocks down the next morning.
ROOM:
Plentiful pillows, firm beds, but shabby maintenance! The door in our room refused to close completely and it was almost impossible to open it once you had it closed. Let’s say I’m in much need of getting my nails done because of the door. More importantly, they didn’t seemed to have changed the linens on our bed and my guest got an awful rash on her face the first night. It was terrible to see her like that. We requested the linens be changed and her rash stopped spreading. Yuck!
COLLAGE RESTAURANT:
Good food but slow, slow, slowwww service. It took forever for them to bring out coffee and by the time our food came, we were either starving or cramming food down our throats because we were rushing to meet our schedule.
POOL:
Cool setup with the roof. But it was a salt water pool, so that was a big disappointment.
LOCATION:
Next to a safe house? Yikes. Three blocks (up a tremendous hill) from the main commercial road. Eh.