Savvi Formalwear

The experience that my husband and I had at this location was terrible. Our wedding was in June and we began our journey with Savvi during April. The first day we went into the store, we were greeted by the new guy. He told us that he was brand new and that my husband was his first fitting. Due to this, I asked for clarification on the items we selected from the other 2 employees in the store, one of which was the assistant manager I believe. The biggest question that we had was if the pants that he tried on for size were going to fit the same as the «slim fit» suit that my husband had selected to wear. We were assured by all 3 employees that YES they would fit the exact same. We decided on a suit. A few weeks later, I received a follow up call from the store manager, Demario, to see if we wanted to proceed with our order. At this time, I also asked Demario about the fit of the pants for the suit. He reassured me that the pants would fit the exact same. Well, guess what… when they came in on the Thursday before the wedding on Saturday they fit completely different then the original ones that were previously fitted. At this point, we had less than 24 hours before we needed to be on our way to our rehearsal for the wedding. When my husband went in to do the fitting on Thursday, he said he appeared to be interrupting «a date» that Demario was having with some girl while playing his «slow jams» in the background. Demario was in no hurry to assist in the fitting of the pick up on this Thursday. After figuring out that the pants were not going to work, Demario told my husband he would have him another pair by noon the next day and just to come by sometime after noon on Friday. I proceeded to call and ask if Demario could have the courtesy to call us when the pants arrived since we were needed to leave town by 2:00 at the latest. Demario did call us when the pants arrived, we went and tried them on and they were a different type of ridiculous fit. With 2 hours before we needed to be out of town, I asked Demario what he was going to do to fix this issue. I also brought up the fact that 4 employees at the store had lied about the fit of the pants. He tried to tell me again that the pants were the same. He made my husband try on the «try on» pants again and they fit perfectly– again, nothing like the ones that matched the suit we had selected. At this point, he pulled up the account and told me «Sweetie» this isn’t your fault (one I’m not your sweetie and two I’m clear that it’s not my fault). He went into the back and miraculously found a pant that worked better than either of the 2 pants that were previously tried on. The pants still didn’t fit the same as the try on pants, but we made work for our Wedding Day. We were never given an explanation as to what happened and where the mystery pants that were pulled out of the back came from. My gut tells me, the third pair of pants, and the ones that we went with, were the ones that were supposed to be put with his suite originally. All this being said we were late to our rehearsal. Once we arrived at our rehearsal, we found out that one of the other guys in the wedding party had similar issues at a different location. This location tried to make their customer wait until 2:00 on the wedding day to get their suit completed. TERRIBLE service and approach to building repeat customers.

Update on the Savvi Formal Wear Experience:
I received a phone call today from Savvi Formal Wear. Apparently, even after my frustrated email to Savvi, they still thought I was using their services for tuxedo rental. I received a response from Savvi, so you can imagine my surprise to get a phone call from the store.
More surprising to me was the fact that the man on the phone asked me why we had not sent in measurements for the bridal party. He added, «Those measurements were due a week ago.» Great, so if I had in fact decided to continue with Savvi as a vendor after the horrendous experience I had with them previously (yeah right), they decided to wait until a WEEK after the measurements are due to let me know that measurements are due. Wow, what GREAT customer service.
And this was the kicker. When I told the man that we had registered a complaint with Savvi and decided to go with Men’s Wearhouse instead, he said, «Well, good luck with getting your tuxes from Houston!» Ok, seriously, if you’re going to be bitter about someone using another vendor’s services, do it on your own time and to your own people. Do NOT wish someone ill over the phone or even joke about another vendor’s services. I found that in the height of poor taste and EXTREMELY unprofessional.
Oh well, just goes to show you, Savvi’s customer service sucks the big one. If they can find it.