Samsung Walk-in Service Center

Worst and most useless customer service I’ve ever encountered. Waited for 10 minutes in the store with one staffer behind the desk chatting away with her friend before I was acknowledged, not even by the staff member but by her friend who ‘graciously’ let me talk to the employee. The staffer was completely unintelligent about the problem I presented and offered 0 solutions — I had to keep digging for information and she was truly incompetent. They also have no tech objects or other Samsung products at the store itself — so everything I asked for, they weren’t able to do and literally said ‘ask your friends if they can do it with their Samsung phones.” Please don’t waste your time coming here. Go anywhere– literally, anywhere else.

I want to use their services to replace a battery on a S6… but…they never pick up the phone, never respond to a voicemail and do not have a system to book a service online… seems bizarre. Wake up Samsung, this experience is letting you down big time.
It appears the only way to get some form of service is to walk in the store and hope they have the time and the part to deal with the problem.

My Samsung Galaxy S6 Edge+ shattered. Sucks right? Yea, big time… I’ve only had it for 2 weeks and its shattered, not cool. Anyhow, I called around to get estimates, including this store… they never answered the phone.
So I ended up going there. I got an estimated of about $ 229 or so, but they didn’t have the part. They didn’t have any Samsung screens in at the moment and don’t know when they will. He/​She told me they would call me when it comes in.
Like the other reviewers said, why would a Samsung Repair Center not have all the parts to their latest phone, that’s kinda cray.

Excellent service! The screen on my Galaxy S6 Edge (only 4 weeks old) was cracked after an object fell on it. Although the crack was small in size, it was deep enough to where the screen would not function at all – it would just flicker repeatedly if the phone’s power was turned on.
I walked in late on a Saturday afternoon, but it was right before closing so the technician had already left for the day. I was told the repair could be made if I returned on Monday morning. I came in as soon as the store opened on Monday, and dropped off my phone. I came back 2 hours later and had a brand new screen on my S6 Edge, for ~$ 200. The store is clean, the representatives are very courteous and helpful, and repairs were made quickly and efficiently. I can’t even tell that the original screen from my phone has been replaced.
I highly recommend this service center if you have a Samsung product in need of repair!

If I could give this place zero stars, I would. I was in Atlanta for 10 days (I live in Seattle) and my brand new (a month old) Samung Galaxy S6 just stopped working one day while I was navigating in my car — I could hear it making noises but the screen just stopped working. So I took it here — they inspected it and said there was no physical damage and that they could fix it for me before my flight out 3 days later. I called them repeatedly the day of my flight and they didn’t answer or return my calls. Apparently the part hadn’t come in.
Fast forward a week (I’m back in Seattle now) and they still haven’t called me, so I call them and ask what’s up. They said they STILL don’t have the part to fix it — sorry but this is a SAMSUNG REPAIR CENTER — how do you not have screens to the most popular samsung phones AT THE REPAIR CENTER? But I talked to the girl who worked there and she said they’d be happy to ship my phone to me once they get the part in and fix it.
So I wait another week. Then I call (they have officially had my phone for over 2 weeks at this point) and they tell me that they found a tiny crack invisible to the naked eye on my phone which voids the warranty. I have never dropped my phone or anything, and I kept a case and glass screen protector over it. It was in PERFECT condition. I seriously cannot believe the experience I have had with Samsung. I have a sheet of paper they signed confirming there is no physical damage to my phone and now they are saying there is — clearly this damage happened sometime during the TWO WEEKS they had my phone without calling me. Oh and no, I still don’t have my phone back.
Edit: After a lot of angry phone calls they agreed to fix my phone in-​warranty and ship it to me. Still get 1 star from me though. They’ve lost a Samsung customer for life.

A year and a half ago I bought a Samsung Kitchen Package that included refrigerator, stove, microwave, and a dishwasher. Within 10 months the dishwasher wouldn’t work. It was covered under warranty and repaired. 4 months later it stopped again. This time it was the same problem along with a new issue. This was covered even though the unit was out of warranty. I was told that since it was the same problem, they would gladly take care of it for me. Well 5 months later it’s stopped working AGAIN! I called and asked for somebody to come out and look at it because it was giving me the same error message from the first 2 times. They said they would fix it at no charge since it was the same issue. Well the tech showed up today and wanted to charge me for repairing the unit. He said that they should’ve repaired the main control board because that’s what always goes out. And now he wants to charge me more money than a new dishwasher would cost, to fix this one! Absolutely horrible Customer Service!

Well well well. Do not expect anything close to the Apple store as you will be deeply disappointed. Yes t’s a walk-​in service center and if you are expecting anything extra ordinary, it’s just… Not there yet.
Sad, coming from an Android user, Samsung is only company that MAY compare to the Apple’s product when it comes to popularity.
I brought the S6 Edge screen to be replaced, and faced with ‘Sorry we don’t have part for that.’ If it’s a walk-​in service center, you are suppose to carry ALL your product’s part especially if it’s one of the newer ones. They just completely lost me there.
There were few other customers trying to get services, one having a S5 that’s been water damaged? was told that the even though phone is water resistant, it can get water damaged. The representative could’ve explained in details on why, but just stopped there and went off to get the manager. Poor training on Samsung’s part.
When I called the listed phone number, which was different from the one I got from Samsung, I was talking to some guy? and he said they don’t do repairs and directed me to customer service. Upon getting a local number, I called them multiple times only to get to the voicemail. HA a voice mail? Samsung walk-​in service center? So when I am finally connected, I asked if they had the parts for the S6 edge in stock, and I was told yes, I should have asked if they had specific color of the device.
Although I love the experience on the Android much better, this kind of service puts me off and wish I was using Apple product where I will be covered for the year at least and will be covered with the malfunctions.
Samsung, fix is in your hands.