Samson Trailways

I worked with Samson Trailways recently when planning a fundraising trip. The company has excellent communications when securing your deposit & booking a chartered bus for you. Our bus driver was on time & very easy to work with. My only concern is the lack of attention to detail this company has. I was assured multiple times there would be an auxiliary port on the bus for an iPod. After calling to confirm a few weeks before the trip, I called 48 hours before the trip to reconfirmed. I was explained by Tara these notes were in my file & maintenance would ensure my expectations were met. When the bus arrived, there was not an auxiliary port & I was unable to play the music I had downloaded onto a device for the day. This song list not only takes hours to create, I paid for the songs. My day long trip is a fundraiser where participants are having fun on the bus. Music is very important element I explained this from the very beginning. This experience was very discouraging as I had asked three times regarding the equipment on the bus & this expectation was not met. Also, the clock on the bus was not working. While it sounds small, this oversized clock would have been a useful tool. ATTENTION TO DETAIL. When you spend $ 1400 for a luxury chartered coach you expect the best when paying over $ 200 an hour. The following day I emailed Samson. They were apologetic & offered a mere 5% discount~ $ 70. What a riot! A tip for the driver is almost double that. Seventy. Dollars. I’m done. I can’t. I would avoid Samson Trailways in the future or use as a last ditch resort.

AVOID THIS COMPANY AT ALL COSTS!!! My son and his friends used this company for a trip to a concert in Atlanta. They were promised both in writing and verbally that they could leave personal items on the bus, that the bus driver would remain with the bus and the bus would be secure at all times. That turned out to be a lie and all of their personal items were stolen. When confronted with written assurance that they could leave their items on the bus, the Company ignored it and refused to reimburse them for anything.

Don’t plan on your bus experience being a positive one. Unfortunately, the company I work for uses this company for our trips. In my experience with them, their attention to detail is exceptionally poor, and their communication with one another is extremely poor.
I’ve now had two trips with them this year. The first trip was in February and the driver took us to THE WRONG SCHOOL. Unfortunately, i falsely assumed they knew where they were going and didn’t pay attention on the trip until we pulled in to the wrong school.
Today, the bus showed up over a half
Hour late, then did not have a functioning DVD player or Internet, as requested. We are currently on our way back to Samson to change buses for our four day trip, which will likely lead us into Good Friday rush hour traffic. Last time I will ever use this company.

Samson Trailways is a great company! The owners are genuine, humble and they care about not only their transportation services, but the well-​being of their employees as well.
The entire Samson team is professional and a joy to work with — from the maintenance guys to the bus drivers to their friendly reception staff. This company stands apart from the rest because they are built on a solid foundation of respect and integrity.
If you need a charter bus or school bus for any type of event, they are the reliable way to go! I highly recommend them.

We used this bus company for travel to the airport and back for a company trip to Turkey and were very pleased. They were on time for all appointments, the drivers were very courteous, and the company itself was extremely easy to communicate with.
I would definitely recommend this company for any corporate transportation needs! We had 117 people who left all at once and who returned in three installments and we were not disappointed.
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