Red Robin Group

Recently I sold my house and purchased a new house and Tom and Mary Ann represented me in both transactions. I’ve moved many times and I’ve never had an agent who I LOVED. I have found my people though! Tom and Mary Ann were so wonderful from beginning to end. Not only were they exceptionally professional, prompt, knowledgeable, and personable, they become great friends and truly cared about my well– being. At one point in the middle of packing up my house, my buyers got cold feet while I was out of town. Tom and Mary Ann came to my house, moved all of my boxes and packing materials to the basement, cleaned, and prepared my house to go back on the market that day. They brought comfort, humor, and reassurance during a very stressful time. I just cannot say enough great things about Tom and Mary Ann!

My wife and I moved from the west coast in 2013 when we purchased our house through Red Robin’s Tom and Mary Ann Team. The process of finding the house was fine as we enjoyed their company and what we thought was their knowledge of the market and community. Upon closing and moving here the experience changed rapidly. The transaction was complicated having moving parts in multiple states and the fact that on the day we closed a multitude of balls where dropped on the sellers part and our realtors causing added stress and anxiety to an inherently difficult process.
In the end, we closed and moved in having Tom and Mary Ann tell us that they where going to do a post analysis of how it could have been handled better. We never heard back nor did we receive any kind of house warming or thanks from them or Red Robin. I was disappointed in that most of all.
We will be not be retuning to Red Robin for our next purchase.

Melissa from Red Robin Group was the listing agent when my husband bought our house in early 2009. She was extremely responsive to our agent with all the various questions we had during the process, and really went above and beyond at the closing… she even gave us a lovely gift of a stained-​glass bird that we still have hanging in our kitchen window. Melissa knows her stuff when it comes to East Atlanta and I would recommend her to anyone looking for a house in this area.

I’d give this place zero stars if I could. We had recently signed up for a first-​time home buyers seminar with Red Robin Group and were looking forward to going. Well, we get there and there is not a soul in the building. We wait for a few minutes. Nothing. I check my iPhone. Yep, we are at the right place at the right time. No one is around.
I guess they have so much business that they don’t need anymore. Well, sucks for them because we are definitely not using Red Robin Group and will not be recommending them to anyone since we wasted our time tonight.

Buying a new home, especially for first-​timers, can seem like an incredibly daunting process. We first met Agent Christina Rumbaugh at one of her weeknight home buying seminars and were so impressed with what/​how much that we learned that we returned to her when we were fully ready to start our home search. Christina patiently held our metaphorical hand all the way through and made it an enjoyable process along the way.
She really listens to what her clients are looking for and has a very keen understanding of the in-​town market. I would definitely recommend her to others looking to buy a house in the area. Now that we are settling in our new neighborhood, we look forward to calling her a neighbor and friend as well!

Buying a house is not for the faint of heart (and I can only assume the same goes for selling, which I might find out soon). Working with Red Robin Group’s gang makes it much more enjoyable, though. Buyer’s agent Christina Rumbaugh is an amazing asset to you during the entire process. She even checks in on you from time to time after it’s all said and done. Rob and Melissa are very helpful; I had less experience with them since they work with sellers, but there is a good chance I’ll be utilizing their services very soon. I recommend these guys to anyone embarking on a real estate adventure!