Real Property Management Peachtree

This is by far the worst company I have ever rented from. First the application process. The website does not tell you that it will be a extra 195.00 documentation fee when completing and signing the lease. Then you move onto the inspection of the house. Their were bugs that were painted over in the cabinets. When you opened the cabinet the bugs were there and they were painted white. They didn’t even have the decency to clean out the bugs before they painted it. We have had numerous problems with the property ever since we moved in, from problems with toilets leaking, to dishwashers not working, to closet rods falling down. Now we have a major water leak and it has taken them over a month to send someone to check it out. They still haven’t fixed the issue. It takes them two plus weeks to send someone out from the time you call, to when it gets fixed. You can’t even get someone on the phone when you try to call them directly. I wish I would have paid attention to the reviews when I was looking for a property. Don’t make the same mistake I did. Leave them alone!!!

I am writing this review because in all fairness my experience has been more than pleasant so far. From the application process to signing my lease, it has been a pleasure. The office is casual but certainly not unprofessional. The people I met were friendly, polite and I do feel at ease. Time will tell but but as of right now I feel very confident about my choice in renting under them.

Literally the worst company I’ve ever had to deal with. There are so many bad experiences that its hard to count and I was only with them for 8 months since the home I was renting changed providers. Here goes:
1) They use some 3^rd party company to take maintenance requests. While that company typically picks up the phone in reasonable time the maintenance orders were always severely delayed. There was one point where I reported an issue and never heard back after two weeks. I called the maintenance line again (Which re-​directs to the 3^rd party company) to ask for an update. They could not access any updates in the system and if I want to submit another request for the same issue they would have to charge me $ 50. Seriously? I called RPM and spoke with some «Account Manager» can’t remember his name. He said that he’d look into this and call in the next day with an update. Guess what, no call the next day, and not a peep for a couple of weeks. I called RPM again and again the same excuse «I’ll look into this» and never heard back. 2 months after I reported the issue still no resolution and my lease was expiring in about a month or so, so I just gave up…
2) For the end of my lease they supposedly had scheduled someone to meet me at the house for the inspection and to turn in the house. The day of the inspection, 10 minutes pass, 20 minutes pass, 30 minutes pass, and I think to myself: No call or email or anything to reschedule or let me know that they are late?. Not able to reach anyone on the phone either. 2 hours later and NOTHING. I sent a mass email to every email address for RPM I knew of and could find. About an hour later I get a call from the guy that was supposed to me meet stating that «There wasn’t supposed to be an inspection», what? Rescheduled the visit for the next day. Again, 10 minutes pass, 20 minutes pass, 30 minutes pass, etc. I call the guy and he gives the old «Oh yeah, I’m stuck in traffic and will be there in 15 minutes». Another 30 minutes pass and I call again «Will be there soon, lots of traffic». He was literally almost 2 hours late yet to arrive. When he did arrive, not even sorry or anything was said, seriously?
3) It was literally a hassle getting the security deposit back. Got the run around saying that it would be sent out a certain day and arrive that week. Didn’t arrive that week so I asked again. «Oh yeah it was sent out last Friday and should arrive soon». 6 days later was when it arrived. Lets not even discuss the money they withheld for re-​keying the house even though I gave them all the keys and remote. Since when is a tenant responsible for them changing the locks?
Regardless, do no rent from this company or put your house to be rented. They are terrible, unorganized, and far from professional.

Run from this company because of the unprofessional business minded people that they are. I called about different problems that happened with this house that I am renting and RPM has done nothing but try to get away from taking care of the problems especially the maintenance manager and the general manager never called back either. I will not be renewing my lease with this slumlord management company. Trees are rotten need cutting down, hitting the roof and the house, water heater went wrong and water got into the walls that has a stink musty smell and carpet, septic tank back up in the downstairs master bathroom and waste got under the laminated floor flowed to the laundry room just a «Big Mess» like them. Had to file a complaint with Environmental Services and they are scheduling to come out and investigate all situations. They also advised me not to clean the waste material up that RPM need to provide professional services for that job and replace the laminated flooring an the tile on the bathroom and laundry room floor. Never have I seen unprofessional people of my kind… make the race truly look bad as many already think of us. Hire some people that know what they are doing it should be no accuse for a tenant to have to go through such problems when renting as this. But that rent be on time… I will obtain a attorney if this situation do not get resolved. Promised on tomorrow the septic tank people, wonder when the cleanup service and the removing of the floors going to take place. Sound like attorney to me… or Environmental Services! Run! and keep Running… FOUR DAYS FOR SEPTIC TANK TO GET REPAIRED, FOUR DAYS WITHOUT HOT WATER FOR THE WATER HEATER, TWO AND HALF YEARS FOR THE TREES THAT ARE STILL STANDING AND HITTING THE ROOF… PICTURE AFTER PICTURE TAKEN BUT NOTHING DONE… REPLACED WATER HEATER BUT DID’NT DRY THE WALLS OUT THAT WILL CREATE MOLD… NEED TO REPLACE THE CARPET THAT STINKS…

RPM Peachtree has continued to fail at managing my property in Atlanta since contracting with them in 2010. Each of the 3 times I have considered terminating with them, they replaced their general manager so I was influenced to believe things would get better.
However, they have not gotten better and now that recent issues with the current tenant have escalated, I have terminated my agreement (and am actually having trouble getting responses from them, including return of deposit so I can transfer it to the new property manager).
Issues with RPM Peachtree include (from recent to old, not necessarily with current staff, which turns over frequently):
1) Failure to get AC repairman to replace AC Unit, causing tenant to escalate directly to my email several times
2) Failure to investigate reported leak from unit to downstairs unit
3) Failure to communicate updates with issues
4) Failure to resolve issues with tenant, who has continued to escalate to me, the owner, rather than the property manager (this is because the tenant says they don’t trust RPM Peachtree)
5) Failure to respond within a week to my requests for updates, including via text, call, and email
6) Failure to screen previous tenant, who brought in pit bulls that damaged the property and spoke marijuana, causing neighbors to complain
7) Failure to resolve leak coming from roof, so I had to contact the HOA manager to inspect and fix it myself (what am I paying them for?)
8) Every tenant has terminated their lease out of frustration working with a property manager at RPM Peachtree — they have somehow obtained my personal email address to communicate this
9) Plenty more all documented in email
I recommend getting referrals from reliable people who can give references to good property managers in Atlanta. RPM Peachtree and these people continued to disappoint and stress this property owner.
At the time of this review, I have issued my notice of termination with RPM Peachtree and am having trouble getting a response from them. They mentioned they have outstanding bills in a voicemail, to which I responded to send them my way so I can review. I have not seen any bills come my way and still have not received them days later. I am also waiting for them to transfer the current lease deposit to the new property manager, but they have also been unresponsive. I am worried it won’t be returned /​transferred.

Please do not deal with them. If you call them with an issue, they will tell you that everything will be taken care of. The next time you call them, they won’t pick up your phone call. I am so certain that they check the caller id and intentionally not pick up the phone.
If you get lucky and get someone on the line, especially Alysia Hall, expect to be put on hold for at least 15 minutes to figure out a real simple thing.
Conclusion: DON’T DO BUSINESS WITH THEM.

Friendly and quick application process and maintenence line always available. My family and I are so happy with our HOME.

These lairs and unprofessional people have cheated me. Do not pay for any application buz once you pay they will not refund you your money 80 $ back and nor serve you as well.
I paid for a property application their website that have been taken already by some one else and they still keep it among the available properties for rent!!! Do not let them foul you.
When I talked to Ms. Alysia and her boss they told me some irrelevant excuses like your application has been denied due to incomplete information.
Do not pay for any application guys this is a trap be careful.
If you do not believe that contact me buz i have already talked to my university lawyer.