RadioShack

Both Bonnie L. and Will P. have written reviews that more than do the job. They couldn’t be more right about this RadioShack and Kareem, it’s fantastic manager.
I’m still going to throw in my two bits.
I am not an Atlanta native per se, but I do spend a good amount of time here in the Peach State and when I do I am here for work and my stress level is pretty high. I always bring a portable alarm clock with me because I do not trust the alarm clocks in most hotel rooms and the meetings I attend are not the kind you can roll into 45 minutes late because you overslept.
My alarm clock of choice is a Serene Innovations VA3 and I bring it everywhere. If I had the time I would write a detailed review about it, because it truly is one of the best portable alarm clocks on the market today. It can be programmed for both «at home» and «travel» settings, which is perfect for me, and it has both a timer and temperature display. To be honest, I rarely use the timer, it’s not like I’m cooking soft boiled eggs in my hotel room LOL but the temperature display is invaluable. Especially when you are traveling for work and unfamiliar with the local climate. My favorite feature is that it also has a flashlight, which might seem unnecessary but in a dark, unfamiliar hotel room it really isn’t. Also it is a vibrating alarm clock. You set it, clip it to your pillow and it wakes you with a series of intermittent and gradually intensifying vibration patterns. Although I used to swear by the Sonic Boom and Sonic Bomb style alarm clocks (also vibrating models) I switched loyalty over the «clip» design. Too many times the Sonic Boom would vibrate right out of the bed and never wake me up. I would wake up hours late and find the thing just buzzing away under my bed. With the addition of «clips» the VA3 never gets loose and although it is not recommended in the instructions, you can actually just clip it to your pajamas or whatever garments you sleep in. Just be advised, it has a long cord, so use your own judgement if you toss and turn a lot at night. I do not.
Kareem was very helpful when I brought in my SI VA3 which I appreciated because RadioShack does not even carry that line of alarm clock. He expertly and meticulously inspected the clock and showed me how moisture had affected some of the electronics and even pointed out some minor fraying on the cord which I had completely over looked (yikes!). He recommended a brand of vibrating alarm clock they had in the store but when I explained how attached I was to that specific model he actually let me log on to the internet on one of the store’s computers and order one from Amazon. Amazing.

No knowledge about anything.
Amazingly clueless about my questions and people ahead of me. I tried to intercede and answer a few myself. No tech guys here.

After getting home and realizing the new HP LCD monitor I had just purchased at the Staples in Buckhead did not have the correct DVI cable included — as I had been assured — I nearly panicked at the thought of braving Peachtree Street twice on a Saturday. Luckily, the helpful folks at my local Radio Shack were able to come to my rescue. I called to inquire if they had the DVI cable or adapter I needed, and they told me to come in and they’d take good care of me. So I made the short drive up to Ansley Mall. If you’ve never been, Radio Shack is located between Pier 1 and Panera Bread.
Every person assisting me was friendly and helpful, and took the extra time to ensure I had the proper goods. For me, the extra $ 30 was so worth my time and peace of mind. When I got home, I hooked everything up, and voilà! Success!
Thank you, Radio Shack!

Fabulous costumer service. The employees here will take the time to answer all your questions (even the dumb ones) to make sure you are completely happy with your purchase. I also got in and out of the store in record time which is always a plus for an electronics store.

Very kind staff, had some problems with their phones, has everything you could need technical & broad ranged electronic… just 10−20% overpriced.
Some clearance deals make it worth it, though.

So, at the airport I bought this «green to go» universal charger that I loved, and then promptly lost it. When I was at Ansley for something else, I walked into Radio Shack to see if they had it. The manager, Kareem, was helping some customers that looked fairly high maintenance, so I browsed the store while I waited and found like, four more things I «needed.» I asked Kareem a bunch of annoying questions about all of them. He was extremely patient and knowledgeable. When I had to wait to check out for the other customers to leave, he kept smiling at me to let me know he knew I was there and would get to me as soon as these customers were finished.
One of the items I bought was a camera on clearance. There was no battery charger in the package. So, I called the store. Everyone who answered the phone was really helpful and nice, although the manager did have to be the one to help and I kept missing times when he was in the store.
Today when I was at Ansley for something else (notice a pattern?), I stopped in. I spoke to the person working behind the register, who said he remembered me from the phone, and called Kareem. Kareem said he would look for the charger in the back — I said «it’s an SD1200» and he said «oh yes, I remember.» So Kareem remembered me AND my purchase!
He didn’t find my charger, so he gave me a universal charger that would work with my camera. Now that is solid customer service — I didn’t have to think of solutions myself, he didn’t throw up his hands and say there was nothing he could do, he didn’t make me make any effort at all to have the problem solved. And he gave me something that is actually much more useful than what I was «entitled to» for having purchased the camera, which was already seriously discounted. It was a very smooth and pleasant experience that minimized the hassle from having a missing charger. He also opened it and explained to me exactly how to used it. The other employee there popped his phone battery out so they could demonstrate.
Very impressed with the service. The store is neat and organized too — nowadays it seems like you might as well go to Best Buy for electronics, but sometimes you don’t need that sensory overload when you’re looking for simple small electronics.

New street cred I tell ya.
With all of our whacked out, high-​tech gadgets running our lives these days, we’ve got to find new and innovative (sometimes replacement) ways to connect to them. Ah yes, we are slaves to our machines.
Enter RadioShack… in general, a super-​handy place to have around for that reason. But *this* location is especially reliable, with an active owner who trains his employees and takes returns back no questions asked. A very cool guy who greets you with a smile every single time.
I really like highlighting the chain stores that go the extra mile, and this one for sure does. Located in convenient Ansley Mall.
Now… if they can figure out how to untangle my electric-​cord mess at home, I’d be golden.