Progressive Lighting

This is a wonderful showroom with more than anyone could imagine. The sales staff are fun, knowlegdable, and helpful. There are so many beautiful things to see!

This store is wonderful! The showroom includes anything you could ever imagine, as well as helpful salespeople. Everything in the showroom is beautiful and I will continue to return here for all of my further needs. Reception was also very nice.

Thank goodness they have a very personable, polite, and friendly young man named Tyler in the warehouse! He is the reason we would shop there again. We did have an associate in the showroom, but she must have figured we were not going to be spending a lot of money since we asked for one fan on sale. We did not get the friendly smile or a come back to see us the whole time. Tyler made us feel welcome, loaded the fan, even tried to figure out a problem we had with the van seats that would not go down. Tyler needs to be running the place.

Tons of selection — we used a coupon that we had gotten from our realtor from when we moved in THREE years ago! They accepted it with no problem.
I went to the store on 14^th Street and the people were, if a little dry, pleasant.

Thanks to Progressive Lighting, selecting the lighting for our new home has taken on a life of its own. Our lighting allowance was with Progressive, so that’s how we ended up here.
I visited the store five times before I felt like everything was right: the salesperson we were assigned to wasn’t very familiar with our layout even though she had the floor plan in her possession. She could never recall what we had chosen or provide very complete answers to our questions.
You’re probably thinking, well Laura, why didn’t you just choose the lights and move on? You would be amazed (well I was, anyway) at how many lights, fans, smoke detectors, etc. you need in one house. If you want to pass code, then you can’t just leave a few lights out here and there.
And that’s why you need to be able to trust the professional– why not get it right the first time? Our lighting is in the process of being installed, and I’ve already noticed that some random lights have gone in. I’m not quite sure how our order was incorrect after so many visits to the store, but I will be happy if I never have to visit Progessive again.

I have been to Progressive Lighting twice. The first time, we were just looking but everything seemed out of our price range. They have a lot of very expensive items there and if there’s not a sale, it just seems like too much. Don’t get me wrong, they have some beautiful items, but a lot of it looks very high end for people who are just outfitting their starter home, as we were.
The second time we came with a Groupon. We were so excited to see this deal because we hoped it would make something there more affordable for us. The lady at the front desk was really nice and answered our questions about using it with a sale. We picked out 2 very cute table lamps that also happened to be BOGO, and she said we could use the Groupon with the sale, no problem! The way this place works is that the lady at the front desk had to call over a «consultant» to sell us the lamps. Our lady was nice enough; she said we’d have to take the floor display, but we didn’t mind. Then we showed her the Groupon, and she started complaining about «all these Groupons showing up on a Saturday» and how she «doesn’t make any commission» off of them, blah, blah. It was totally embarrassing and the other woman at the counter using her Groupon started apologizing. I am sorry, but I am not apologizing for using the sale that the store put out there! The commission thing should’ve been addressed within the company, not complained about to the customer!
She then told us that we could just «grab the lamps on our way out; we don’t have any packaging.» Really? If I had just spent the tag price on those lamps, nearly $ 200, would you have told me to «grab» them on the way out and not given me anything to wrap them in? So we walked over, struggled to unplug them from the display, and carried our 75% off lamps out the door. I was very happy with what we got, and the great deal. But the point of Groupons and other deal websites are to get customers in the door, and then give great service/​products so they’ll come back and spend full price. As people who will definitely need to buy more lighting in the future, and whose budget will increase over time, we could’ve been life-​long customers. Instead, we won’t be back. Very sad.

Big showroom of all types of lighting, including what I was looking for– a low-​key chandelier to go above my dining table. Huge discounts and deals… I couldn’t believe the deal I was getting during their red tag sale. The salesperson was a little clueless about getting information about the light that wasn’t already on the box… I don’t expect him to know about all the lights that were in the store off the top of his head, but he should be able to pull it up on the computer at least. He disappeared in the back room for several minutes, and came back with no additional information.
(Not really a fault of the store– the instructions for the installation of the light was a little complicated, probably due to the fact that I am not familiar with light installation) The chandelier looks great over my table– good thing too, b/​c with the clearance prices on final sale, I can’t return it!