Prima Atlanta Printer

I’ve recently had the pleasure of doing business with Prima Printers and I have nothing but rave reviews. The front of house staff are very attentive and greeted me by name when I returned. The owners, Chad and Angel clearly take pride in their work and accommodated my company’s needs in every way. I will definitely be back! Kudos!

This place is absolutely ridiculous… A poor excuse for a business. We just relocated to Atlanta and were in need of a new print company. We decided to give Prima a try. Our first order was botched. The cuts looked like a 2 year old did them. It definitely wasn’t a bleed issue. There was no consistency in the way the flyers were cutoff. Some were more cut off them others, probably 30% weren’t usable at all. We showed the bad cuts to them right there and their solution was 15% off… that’s all we get for flyers we can’t even use. Ironically enough, while we were having our issue someone else was complaining about how bad the cuts were on their order. The girl working the reception desk looked at the flyers and said «they’re not that bad they could be worse». At that moment i realized the entire staff was incompetent.
Unfortunately, we needed another print job and still hadn’t found a company, so we tried to give them another chance. We ordered 24 sets of business cards. We go to pick them up (after receiving confirmation they were ready) and we get there and they can’t find the order. Slowly but surely they are finding bits and pieces of the order. And over and hour later they were able to find all except 6 boxes of business cards. They ending up saying they would have to reprint the order. I wasn’t waiting another hour and since I’m not in the city I requested they have a courier drop them off at my mail center. The next day after they dropped them off I go pick up the order and these fools had reprinted the wrong business cards. It’s late, the place is closed, so I send an email asking they reprint as soon as they open the next day. I called the next day to follow up on my email and after the receptionist finally grasped what I was trying to tell her she told me they will be ready at 1. I get there at 1 and the receptionist (the same one that told the other customer «they could be worse») said they were being cut and would be ready in 30 mins. We leave, come back over an hour later and guess what? Yep still not ready. This time a guy said they were being cut and would be ready in 30 mins. The same damn thing the receptionist said over an hour ago.
In just that one week I had spent almost $ 600 there, but I surely will not be returning. Customer service is bad, quality of work is bad and the cheap prices aren’t worth the incompetency you will have to deal with.

I needed a small batch (250) of business cards done for an event happening this weekend/​early next week. I discovered Prima doing a Google search. I loved their inexpensive prices and extremely fast turnaround. I should have known that it was too good to be true.
Part of my design had two graphic elements that were flush against the top and bottom cut line of the card. I downloaded Prima’s Illustrator template for business cards to make sure my design fit their specs. I placed my order on Friday morning and they were done that afternoon which was great. When I picked the order up this morning (Saturday) and reviewed the card, Prima reduced the size of my design by an 1/​8″ so that the graphic elements that were designed to be flush against the cut line now were off the cut line by 1/​16″ all around. This made my card look weird (specifically, those two design elements that were now off the cut line). After examining the card, I told the customer service person at the front desk of the problem. He pulled up my design from their files and acknowledged that he sees what I mean. Then he told me that their guidelines notes that there’s a tolerant of 1/​8″ for business cards and that’s this is on their web site (which, I still cannot find on their site). I asked him why this tolerance wasn’t incorporate within their Illustrator template. He did not respond to that. He said that I should have explicitly stated in the comment section of my order that the two design elements should be flush against the cut line (even though it was designed explicitly that way). He offer to do my job over again… at 15% off (which I thought was laughable). I left after that.
The cards ordered are only temporary business cards that I had done to hold me over until I had a chance to order the ones I really want (16 pt Spot UV) that takes a lot longer to print from another company (Mindzai) that I usually get my cards from. That’s why I didn’t make a big stink about this at Prima. But I won’t be using them again for any work when they don’t stand behind the quality of their product. Danilo U.‘s comments below are right on point (I should have checked Unilocal first). Please beware in using Prima: great prices, fast turnaround, below average product.

Robbie, Chad, Mallory, Adrianne… All of them are great and respond so quickly to my needs. Thank you!

I ordered booklets for a graduation event this week, and I love how they turned out! Professional and top quality. ⁵⁄₅ stars for Prima’s product. The convenience of ordering online and having the option to pick up also gets 5 stars. This first experience I had with them had a few hiccups, though, that I want to point out.
I submitted my order on Monday, and the company called me that evening with questions about my order. I missed the call but was able to talk with someone the next day. Turned out I had ordered the wrong product based on what I wanted. I’m really glad Prima called and got that figured out for me! At the end of the call, the gentleman said he would take the hold off my order and pass it along to production.
Unfortunately, that didn’t happen. It wasn’t until Thursday that I got called again to ask when I’d be able to pick up my programs. They told me the order was on hold and it wouldn’t be ready until Friday. I told the fellow on the phone that I needed to pick them up that evening. He checked with production and said that they would be able to have the program’s ready by 6:30 that evening.
True to their word, Prima had everything ready for me Thursday night, but it was much later than I expected to have my order ready. Also, the gentleman I interacted with in the store, Vance, left me with a negative impression of Prima. There was no greeting or smile. He told me to sign in, got my box of programs for me, and set them in the counter. I asked if I could see the programs now, and he put scissors on the counter for me. That was it. 2 stars on Vance’s customer service.
Feedback for Prima: we’re gone you’re welcome. Being told to fill in all the information that will allow someone to help me on a piece of paper felt very sterile. Besides that, keep up the great production work!

It’s disappointing to see how things have gone down hill lately. Ordered a set of business cards and it came out completely wrong. Scratches on the card, uneven cuts, just not satisfied with how it turned out.
I brought the cards back and spoke to Jerel and he asked me if I wanted to do the order over again (thinking that they would do just that… do it over). He walked me through different options and he gave me his contact info so I could send him my final design.
I gave him all of the cards back since I was not going to be using them. I emailed him later with my revised design and he asked me how I was going to pay for it. I told him that I thought I would just use the credit for the original order that we were «doing over.» Apparently we weren’t doing things over. We were starting a new order and he wanted my credit card number.
There would be no refund. There would be no credit. Apparently, I was supposed to know that printing the business cards that way would result in all of the scratches I saw. But what about the uneven cuts?
Maybe if I was a printing expert, I could have done this myself.
Prima. You can keep my money. I will never print with you again!

Prima is great! Friendly customer service and great product quality!

Nice place to get flyers and business on the same day and the prices are unbeatable. I learned of Prima when I was looking for someone to print some save the dates. I got 250 for $ 45. Okay so I only needed like 100 of those. I’ll figure out what to do with the rest of them later lol
I gave 4 stars only because of the mix up I received when placing another order. I wmet in to look at the diffrent paper qualities and colors on a Monday and was told that my proofs would be ready in 2 days at noon and that I would receive a call for pickup. Noone called me to let me know that they wouldn’t be ready. I called them and was told that they would be by the end of the day and that I would receive a call. I didnt. On Thursday I placed a call at lunch time and was told the same thing. I received a call at 5pm and crossed my fingers for enough time to sit through traffic and get there before they closed at 7. I got there right on time and my proofs were cut to so I had to wait and also wait until my quote was drafted which shouldve been ready when I place the order for the proofs but whatever. I sat and waited patiently to be told that the paper that I chose were stocked at a limited supply and was being discontinued. Great. Aaaand my quote was ridiculous! Why did I chose the most expensive paper in stock? Sounds like this will be a diy project afterall. Sigh. Jaclyn was really helpful. She helped me chose another style of paper that still had a good quality for invitations and was patient with ME when I wanted to do a little tweaking.
Anyway, this store was extremely busier than the last time I went in. I overheard Jaclyn say that they had 48 emails that they didn’t get around to responding to for the day and it was already 630. They need some help fast! I hope they get everything in order because printing jobs are always time sensitive for customers and their projects or events. All in all, I would still reccommend this place for printing services. They print door signs, bookmarks, tickets, banners, life size cut outs, any size poster you could think of and they do graphic designs if you need that too.