Paces Dentistry

They are refusing to accept my Groupon voucher that I paid $ 100 for– yet another Groupon fail! It is supposed to be valid until FEBRUARY, but supposedly if you don’t book it in the first several days of purchasing it they don’t have to honor it. HMMMMMmmm.. I don’t remember seeing anything saying I only had a several day purchasing window. That sounds a lot like FRAUD to me!
What kind of business is allegedly completely booked up from November all the way through mid February after selling you a Groupon that expires in mid February? Hmmmmmmm!!!

I started with Paces Dentistry through Invisalign treatment. It was actually generally a great experience until recently. I went through about a year and a half of Invisalign treatment, it went great — however it seemed like they always found and and issue or yet another thing that I needed to get done. From root canals, to cavities and on and on.
I recently relocated out of state, however I already paid for my permanent retainer from Paces. Their hours are not accommodation, and they don’t offer to make any changes to accommodate patients with special situations or circumstances. They also, don’t ever answer the phone and seldom call back. However, if you owe money they blow up your phone to collect it, suddenly available.
I’m giving them two stars because as great of a dentist as Dr. Tabbassian is, her practices customer service and her office staff are just not the best. In a business customer service is everything… especially when customers are shelling out THOUSANDS of dollars in treatments.
Office staff has continuously been replaced since I started at Paces, and still needs to be, they are not at all friendly, helpful, or accommodating.

I purchased the Zoom whitening Groupon. I called to schedule my whitening the week following my cleaning with my regular dentist. My appointment was at 8:30 a.m. on a Thursday morning. The day prior, someone from the office called to confirm my appointment (I even spoke with her, not just a message). So, I took off of work and headed to my appointment. I arrived about 8:15 and the office was dark. I waited in the building lobby for nearly 30 minutes. I finally called Dr. T on her cell (the number happened to be on the office voicemail). She called me right back and said that there was no way someone from her office made my appointment that morning because they were in a continuing ed seminar that day. Huh? She was not apologetic and really rude. She was blaming me for her screw-​up. To make matters worse, none of the building staff seemed surprised that this occurred. Apparently patients are stood up regularly. Then I tried to plea with the parking attendant not to charge me (he did– $ 4). He, too, knew exactly what had happened and acknowledged that this was not an uncommon occurrence. Unbelievable.

purchased the Groupon for Zoom Whitening. Called and scheduled an appt for a week later. Everyone that i met was very nice. The office is beautiful, a bit dark in the rooms maybe. but comfortable to relax while getting your treatment done. layed back for 45 min or so with the whitening solution and watched TV. Hygenist came back in afterwards gets you taken care of and off you go. I have already recommended to my clients

I came in for «zoom» whitening that I got from a groupon. I don’t think that is is REAL ZOOM. They are suppose to re apply the gel every 15 minutes and they didnt. They only kept on the gel for the full 45 minutes? I contacted zoom and they are suppose to re apply zoom every 15 minutes and they didn’t. I also know that the dentist who owns the practice was VERY VERY stingy with how much she applied on. You’re suppose to apply a liberal nice coat on the teeth. She applied a very thin small amount. The crevices and the top of my teeth are still yellow compared to the other parts. I am not going to complain it did whiten my teeth about 2 – 4 shades lighter for me. But, clearly this I don’t think wasn’t real zoom. DON’T WASTE YOUR MONEY OR BUY THE GROUPON. Not worth the $ 120 groupon…

I hate going to the Dentist. When a coworker referred me to her, I instantly had fear. I even canceled twice. When I finally gone, the staff took time with me and made me feel relaxed. The Doctor is the best I ever had working on my teeth. My nerves kicked in but she put me at ease while focusing on my problem. I will always refer clients to them. They are AWESOME!

Horrible customer service. Cold and uninviting waiting area. You must pay for your own parking in the deck as they don’t bother validating your ticket for you. To top it off, they may or may not even have you on the appointment book… My wife went in at 8:30 AM and sat for 30 minutes for them to tell her «we don’t have you scheduled.» There were two excuses: 1. Our system went down and we lost some of our appointments 2. One of our staff member’s dad died… what does that even have to do with a dental appointment!!! Save yourself the trouble and find a different dentist!

Oh, how things have changed. Don’t get be wrong, Dr. Tabassian is still a great dentist. I believe in her 100 percent. It’s the staff that has been causing me endless frustration. Sometime in 2012 they did a remodel, after which all of the office staff was replaced with less competent people. This has resulted in longer waiting times and frustrating billing problems. I’m definitely near my threshold and just waiting for the last shoe to drop before going somewhere else.

I came in for a Zoom whitening treatment from my half off depot gift certificate. I must say I really wasn’t impressed, although, I guess I really can’t complain from a 75 dollar teeth whitening session.
The main issues I had were not with the dentist, or her skill. Honestly, I can’t really judge that because she only looked at my gums and said I was good to go. So, she may be a talented and skilled dentist, I don’t know. My problem was that her hygienist was sort of a bitch. She pretty much accused me of not using the recommended toothpaste because my teeth started hurting in the last 10 minutes… when I have been using the toothpaste for 3 weeks. She would make snide comments and then try to be nice. Wasn’t working.
Also, I wasn’t super impressed with the technology or the office. The office was dark (not just my room, which I understand because of the zoom/​bluelight stuff), the TV system was ancient, and I agree with the others, I’m not sure that the zoom was «real zoom». I was told it was a kit they had opened for me, but I didn’t see a kit and it looked like the gel syringe was used for the zoom person in front of me. At least my teeth are sparkling white!

Well, all I can say is that if you want good service
By the staff & want to be ripped off at every turn
This is the place for you. Dr. Is nice but you will
Not get any results for 2 months & the receptionist
Is a joke. How she still has a job is beyond me.
Getting an appointment is very hard as well. Be
Prepared to wait!!! Would not recommend!

do not buy the groupon — she cannot fulfill invisalign orders!

Came in for a teeth whitening I had bought on Groupon and am more than happy with the results. 12 Shades lighter and they look great. Everyone was freindly, I would come back again.
Thanks!

i’ve been trying to reach them to set up an appointment for over a month and no one ever answers the phone. we bought a groupon for Invisilign or otherwise we would have moved on. I did finally speak to someone today but she was rude about making the appointment. i hope the actual dental service is better than the office staff. after reading the reviews and my own experience so far, we will definitely be on our toes about extra services that they will try to add on…

I do not generally carry high expectations when planning for the dentist — I brace myself for agony in my mouth and my wallet.
My experience at Paces was exceptional. The staff were extremely friendly, helpful, and attentive. For my cleaning, I was given headphones and relaxing music, and sat on a chair with built-​in massage. Anything they could do to make me comfortable, they did. This has been hands down the best dentist experience I have ever had. I would highly recommend this place. They are a class act!

Eeeks, is right! I tried to book an appointment on line for weeks now and when I called the office for help they were rude and annoyed! Ah, I’m the customer. They said it was my computer that wasn’t working correctly (I work for IBM, thanks, I think I know something about computers) and that I had to book on-​line and that I needed to go to another computer. When I said I didn’t have another computer that said well it’s a problem with your computer as we’ve had 10 people book on-​line today. What great customer satisfaction… thank goodness I didn’t book… would you want that great service on your teeth and that’s only the front office… terrible first impression. I’m moving on, thanks… the dentist needs to work with the office staff to have better customer satisfaction.

Expect to pay. Read the reviews. Even with full coverage, the bill can surprise you.
They strongly suggested a specific test as part of a regular check up (we were billed for that). Based on this, informed us that another test was recommended (another amount tacked on to the bill) but had said that the actual lab test would be covered by medical. Settled the bill with the dentist and went home assuming it was squared. Wrong. In the end, we were stuck with yet another bill from the lab.
Long story short, paid $$$ just for a ‘check up’ –didn’t even get a cleaning. It was a very very disappointing experience. The staff are lovely people… but given the economic climate and the huge expense of healthcare, I wish they showed more thought and care for how these charges pile up and take precautions to double check that these are covered before recommending them.

Dr Tabassian is one great dentist. I have been her patient for many years, ever since she took over Paces Dentistry from Dr. Jones.
She is completely about preventative care. Be prepared to spend extra money even with full dental coverage because of this, but it is so worth it. I see her at least twice a year for my periodic cleanings. I have had root canals, veneers, and whitening performed by her and have been satisfied with her amazing work.