Nalley Ford Sandy Springs

Beware of this place! Feel lied to and misled. Very grateful that we walked away. We negotiated the price with an understanding that we were doing this for the 0 percent financing and waited 3 hours. When we finally made it into the finance department to sign papers, we were told that we would not be getting all the rebates if we chose the free financing. He had no idea about our negotiated price with the zero percent and tried to get us to change what we agreed on. He even admitted that this happened more than once that day. Why not correctly inform the sales staff? What a waste of time and effort.

We purchased a new King Ranch Expedition from Nalley last weekend. The sales process went well. My husband and I left satisfied and really appreciated the smooth transition and relatively quick process.
Today, they wouldn’t help me at all. We’ve had this truck for 8 days and the weather has gotten much colder here in Atlanta. A couple of the tires on the Expedition started to look low the last couple of days with the colder temps, and I wanted the tire pressure checked to make sure they were properly inflated. I should also note my husband is out of town, so I wanted someone who knew what they were doing to check the tires… not me. I called the dealership and was told that tires weren’t part of the bumper to bumper warranty and that I should just go to Pep Boys. I live less than a mile from the dealership. I really thought Nalley was going to be like, «Hey, no problem. Run the truck by here and we’ll check it out for you.» Nope. Go to Pep Boys. By the way, Pep Boys on Roswell Road is always so helpful and pleasant.
So I guess, last Saturday went well. Last Saturday, I was a customer. Today, I’m a nobody.

My salesperson, Denis, was not pushy and was patient with me. From start to finish it took 4 hours. I was told that heated seats would be «no problem» and would be «thrown in;» however, when it was time to crunch numbers I was told that they were going to be $ 400 extra because I was getting such a good deal on my new car and the dealership was actually losing money on it… Overall, the experience was fine.

Would you believe the old «Bait and Switch» is still alive and well in today’s age of online comparison shopping? Thanks to Nalley Ford Sandy Springs, Bait & Switch lives on!
Earlier this year, I spent 2 days negotiating the purchase price of a NEW 2015 $ 40K+ vehicle through emails, phone calls and texts with Mark T and the Sales Mgr, Cory F. I received a breakdown on pricing which included all taxes, fees, etc. on a specific VIN. I agreed to the pricing.
An hour later, I am told that the vehicle I wanted to purchase had actually been driven by the GM of the dealership. As a result, they tell me they’ll be selling me a different vehicle, with the exact same specs, but with less mileage (around 300 miles). I ask them to send a revised quote which includes the VIN of the replacement vehicle they will be selling me. They send a new quote, we agree on pricing (again) and they tell me they’ll have the car ready for me in the morning.
The next morning rolls around and I let my salesperson (Mark T.) know that I’m headed to the dealership. He says he’s looking forward to seeing me. I get to the dealership and Mark says my car is waiting right outside for me. I’m really excited because this is the first new car I have purchased in over 15 years.
However, my happiness quickly turns to despair when Mark points to the VIN sticker on the front windshield and says «You see that right there? Notice anything?» and then smirks as he waits for my reaction. I respond, «Yes, I do. This isn’t the vehicle we agreed I would be purchasing.» Mark explains that the vehicle we agreed on last night actually included a DVD system with monitors installed in the headrests. Since that DVD upgrade was «really expensive», I am told it wouldn’t be fair to sell me that vehicle for the price we had agreed upon. «Instead», Mark explains,“we’ll be selling you this other vehicle. Now, you’ll notice it has 700 miles on it, but don’t worry about that. It was just the GM driving it to Charleston for the weekend.” Excuse me??? You won’t sell me the car we agreed upon, AND you want me to buy this vehicle your GM drove and put 700 miles on?
I tell them I want to either A) purchase the original vehicle we agreed upon, or B) purchase a «NEW» vehicle that does not have hundreds of miles on it. I’m told again that it is not a possibility because the DVD package is such an extravagant upgrade and they cannot include it, and there is «no way» to get another vehicle for me with less miles. I reiterate that I came in with specific plans to purchase a specific vehicle and that what they are attempting to do appears to be quite dishonest.
Next, they offer to remove the DVD package from the vehicle I originally agreed to purchase. Apparently, this package is so cutting edge and expensive, they are willing to lose a sale over it. I tell them I’m not interested. Once they sense they are losing the sale, they bring the GM, Steve, over to meet me and he explains that he’s the one that ran up the mileage on the replacement vehicle they tried to sell me. Either way, it doesn’t matter because they have completely eroded any trust I had in them.
As a last-​ditch effort, Steve now offers to INCLUDE the DVD package, which was once a complete impossibility. At this point, I am so exhausted by my negative experience that I end up leaving to grab lunch. I am basically done with them.
Now, here’s where the story gets really good… while at lunch, I call around to a few other dealerships, I nail down a price, and I end up purchasing a BRAND SPANKING NEW version of the vehicle for the exact same price. The new vehicle doesn’t have 700 miles, or even 300 miles. It has under 20 miles! It is truly a NEW car. Imagine that — a NEW car with less than 300 miles on it. AND — the people I purchased it from were the nicest, most honest people I have dealt with in buying a car.
Maybe this is an isolated incident for Nalley Ford? Or maybe this is the norm and they regularly try to con people into buying «NEW» vehicles with high mileage? Either way, I will not deal with the Nalley company in the future after my experience at this location.
So, you think this is the last I heard from Nalley??? NOPE! Mark reached out to me a few days later to ask if I had made a decision yet on purchasing an Explorer. When I informed him that I had purchased from another dealership, the classic Nalley Ford lack of professionalism kicked right back in! Mark responded, «TOO BAD FOR YOU because I got the GM to increase your trade-​in value by $ 2500, throw in 4 years of maintenance and get you 1.9% financing for 5 years!» Funny, Mark… that offer was never presented when I was standing right in front of you at your dealership.

Sending misleading snail mail to try to gain new customers is annoying and makes me not trust a company.
When the return address on an envelope is simply «Program Office» at a P.O. Box, they’re being shady to try to get you to open it. If you can’t be honest with your mail, how can I trust you’d be honest in person? It’s kind of like their Twitter account; completely automated and 0% authentic.
It’s 2015. Time to step up.

BEWARE… Took my 2014 leased explorer in for a broken tail light was told covered under lease warranty. Signed the receipt documents showing I owed a zero balance. A few days later get a call from service rep that they made a «mistake“‘my light was not covered and that I ether need to pay them $ 600 or take time out of my day for them to install the broken tail light in. Everyone including a family lawyer said they have to honor the price they told me and it’s not my problem. I have a signed receipt as well as proof of the charge. SHADY

Their service department apparently doesn’t know how to fix tire pressure monitoring systems. I took it in twice to get them to fix it, and both times they apparently just reset it, and the error occurred again the next day (my tires and their pressure are fine).
It’s too bad, since it’s a nice place and they did give me a free car wash. I’ll have to find another dealer to fix Ford’s shoddy quality issues.
EDIT: I’ve increased my rating to three starts, since I’ve taken my car to another dealer who also couldn’t fix the problem. Don’t buy a Ford if you want reliable quality.

Overall this is a decent Ford dealership. Prices are decent if not a bit cheaper. They are flexible.
But recently, we’ve experienced a bit of a drag due to the transition of ownership and we really felt like we were left out of the know regarding a warranty item that affected a part. We requested that, upon the parts arrival, we be contacted so that the truck could be taken in. And, unfortunately, one week when we called (after repeatedly calling and checking in and being told to call the following week) after waiting for about a month, they made us aware that the part was there and presumably, had been there for possibly some time. This was in January. I brought the vehicle in during December and was told several times throughout that month and January that the part was on back order, then they actually noticed the part was there? We felt an extreme lack of communication even though we called weekly to check. There was no urgency at all on this major fix, which was warranty covered.
It could have been a catastrophe and it should have been much more quickly taken care of due to the nature of the repair, which was a transmission related issue.
We’re trying to be specific as possible; we requested to be contacted from a manager following this issue in February upon my vehicle’s repaid and have yet to be contacted. That’s the major problem that we have with this dealership– lack of urgency and communication.
We recommend to only the dealership section of this business; we’re considering other service shops for future business and service.

Go ANYWHERE else but here… I buy a 28K car, and I’m the bad guy? These people are clueless when it comes to CUSTOMER SERVICE! They are however HAPPY to call you a LIE to your face! What a JOKE… If this place has ANY HOPE then NALLEY needs to fire EVERYONE, and start OVER! Ford Corp. would be appalled at their ACTIONS & PRACTICES!

Wow, I couldn’t have imagined a more unenthusiastic, uninformative, and unhelpful salesman if I was writing a SNL skit. It made me long for the pushy Sales-​Sharks from the other dealerships I’ve visited.. . I kept trying to ask questions about a Ford Edge that caught my attention and (Dennis?), instead of answering kept saying «Well are you buying a car?». .. I said «why would I buy a car I know nothing about and am unsure the cost of purchasing?». .. Just, wow.

Charged me a small fortune to look at and «fix» my car. When I picked it up the problem was still there and the light that indicated the problem was still on. You think it would have been pretty simple for them to see that they had not solved any issues, given that there was a orange light telling them as much. Ended up going to another place and not getting any money back.

Sang Kim helped me find my perfect car! He went above and beyond to meet my needs… even showed up behind me at the nearest gas station when he realized the car was on empty leaving the lot. To put a cherry on top, USAA recommends this dealership, which gives me great peace of mind as a buyer. Great deal, great service, great car. Will definitely return!

I spoke with a salesman, Finn, to purchase a pre-​owned Jeep Wrangler that was listed on their website. I worked with Finn for a whole day to get pre-​approved and was planning on making a 4 hour trip to turn my vehicle in and pick up the Jeep. Before the finance manager was able to call me to close the deal, I get a text message from Finn, saying that they Jeep was sold by another salesman that MORNING, even though everything was just fine when we spoke on the phone the same AFTERNOON and I was being sent a buyers order in a few minutes to my email address.
I call Sandy Springs Ford and explain my situation to a sales manager and long story short, I was told, «Yeah, we do not hold cars unless we have a cash deposit.» So how are we suppose to buy cars over the internet then? I wasted two days, they already dinged my credit by running an application, and I do not get the Jeep I really wanted to purchase.
And I learn all this from a text message… very professional way to get told all this from a Ford Dealership. So much for «After this transaction is done, you will shake my hand and have had the best transaction you ever had a dealership»…said Finn.

I upgrade my 2013 to the 2014 Mustang 4 months or so ago. So the pony– She had a long day getting probed and improved today. Thanks to the awesome people at Frank Jackson Sandy Springs Ford, especially Nick Prince, and the awesome manager Steven Ferenczy, for giving me awesome customer service. They have once again made me a happy customer! I brought her for the 1^st oil change, and came out washed and ding-​free! My pony got some nasty little dings when I let s friend drive it this weekend and the running board was super hurt… and once they found out about my mortification, they came through for her and made back to new in 2 hours! NO more scratches, dings, dents or cracks! I do not know how they did it so fast but she LOOKS NEW AGAIN!
This is not the first time they take car of me! When I got the 2012 Mustang, about 3 weeks later I got hit/​run in a parking lot which left my new car with a destroyed bumper. I did not want to pay up the nose but was not about to drive round with a hole in the bumper… They hooked me up and helped me get a replacement bumper at cost, then installed it, washed my car, did a free oil change, detailed it and charged me only cost of the bumper. Yes they DID!

Steve was my salesperson. This was the first time at any dealership that I felt like I was treated fairly, and honestly. I was in and out with my new car within 2 hours. I will go back to get my next vehicle there. Thank you to everyone at Sandy Springs Ford for helping me get my «Dream Car!»

We were in the market for a new 2014 Escape. We had test driven the vehicle repeatedly (at another dealership) and sent internet queries to several dealers with our exact specs asking for the best out the door price. I kept getting form email replies from a certain sales person here and never once did I receive a quote via email. No harm done though as we bought from another responsive dealer. But I wouldn’t recommend using these folks if you are looking to deal with an internet sales manager.

I was in the market for a new Mustang GT convertible. I had done a lot of research over the internet using a variety of sites. I had eventually got in contact with Sandy Smith at Sandy Springs Ford. Sandy was very polite, courteous and easy to work with. We worked out a great deal. I will definitely come back to Sandy Springs Ford for future auto purchases.

I visited this location earlier last year (2012) year because I was seriously considering buying an SUV. I walked the lot for a while before someone came out. I asked some questions and was told I should just drive the car. The salesperson asked for my license and handed me the keys and told me to have fun. When I returned, I asked more questions and was told to come back when I was ready to buy. I was confused because I was ready to buy and he walked off to talk with the other sales guys. I wouldn’t send anyone to this dealership

This place was laughably terrible in every aspect of sales and service compared with modern car dealers. I felt like I was in a Dukes of Hazard episode everytime I had to ge there. That wont be happening again, I assure you. They guaranteed that the last time I was there.
I purchased a Ford Transit Connect here in June 2011 to expand my educational outreach program.
The salesman said everything I wanted to hear and assured me that this was the best deal ever made on exactly what I wanted. I hate haggling and I just took the guys word for it and bought the vehicle. During the financial arrangements it was revealed that this wasn’t the model I had asked for and that it was actually A MODEL YEAR OLDER! than what I had been told.
I was pushed into purchasing it with all of the standard high pressure tactics, etc… and they actually charged me a $ 599 DOCUMENTATION FEE!!! WTF is that? Are these people out of their tiny collective minds and just assume that the consumer is merely a tree to shake more money from?
I was willing to live with this decision as this was the only one available at the time and I had other pressures on my program. The vehicle is actually pretty good at what it was designed for. Unfortunately it has to be distributed by dealerships like this so there is nothing but a bad taste in my mouth concerning it.
I put several thousand dollars into the vehicle to make it ready to haul around my equipment, etcc… Then I realized that it did not have the factory backup sensors in it as I was told.
I went back to the dealership for the 5000 mile service (rotate tires, oil change) and had them install the backup sensors. They charged me $ 375 dollars for this and over the next week I found that the sensors still didn’t work, the tire pressure was 20 POUNDS LOW in the rear tires because they didnt know what they were doing or couldn’t read the tire pressures listed plainly on the door) they are different for front and rear and when rotated have to be adjusted… duh?!). The front end alignment had been messed up so bad I had to have it realigned at the local Goodyear because it was pulling so far to the right immediately after service.
When I called back about the sensors, I was told that they would call me back… a week later, no call back so I called again and was told that I needed to take it up with the third party aftermarket installer who did the work to fix my backup sensors. Ridiculous.
I also purchased a FJ cruiiser from World Toyota the same week and let me tell you, the difference between the quality, competence and service between these two dealerships is astounding. If you like the good olé boy, screw the customer approach to selling cars from the 70’s Frank Jackson Ford is for you. If you would like a quality product, clean service and sales areas and competent service staff without being ripped off at every turn, you are wasting your time going here.
I cant see how this place can stay in business as poorly as they operate. This place is the epitome of the Atlanta area business scene where customer service and quality is irrelevant because there is no need to worry about return business in a city of over 5 million.

Home of the $ 599 documentation fee!
$ 599?! To fill out paperwork that costs maybe $ 15? Are you f*ing kidding me? What a scam. And it’s «non-​negotiable». If you choose to go here because you find a car on their website at a decent price, PLEASE, go armed with that information and be sure to negotiate the price of your car with that in mind. I would say to negotiate your price $ 300 – 400 lower than you actually want it for to make up for the ridiculous doc fee. Yes, all dealerships charge them, and no, there’s no legal limit. But $ 600 is way off base, IMO. My old dealership charged $ 99. Oh, and it doesn’t even include the $ 18 title fee. So it’s literally a fee for signing pieces of paper.
I actually can’t believe I bought my car here, because when I look back on it, the car buying experience sucked. My sales guy didn’t ask me if I had any questions about the car; he didn’t even look at it with me pre-​sale (although he did show me how to put the top down after I signed on the line, thank goodness). And when they hit me with that doc fee in the business office, I should have told that finance guy where he could stick it and walked out. But a) I genuinely like the car, b) it actually was a good price (before all the b.s. fees), and c) I was just tired at that point. But I can’t believe I actually fell for it when I tried to argue the doc fee, and the finance guy said «People get too hung up on a few hundred bucks». Hell yeah we do. And you’re an asshole for making me feel stupid for that.
They got me this time, but I’ll go to any other Ford dealership in the free world for any of my service needs. They’re not getting one more red cent out of me. Fool me once…
They also don’t have the (pretty much standard) 3-​day money back guarantee, which is pretty telling, in my opinion. Good for them, because if they did, I would have taken my car back.
There is one nice thing I need to say about them, just to be fair: I went back afterwards to get my remote and floormats, and they were very quick and friendly in getting them to me. And the parts department has been nice as can be. It’s just sales and finance that SUCK.
Honestly, the whole experience has made me kinda look at my new baby a little sideways. I’ll never darken the doors of Frank Jackson Sandy Springs Ford again, though — you can count on that.