Monroe Place

Unfavorable experience, my daughter is a college student in Atlanta, we reside in Connecticut. The apartments look very nice online. My daughter and her roommate called to make an appointment to see the apt, she was asked to pay a fee for apt approval, the customer service was really nice. They paid the $ 375 fee but found out ONE DAY later campus housing at her college became available so she tried to cancel the application. My college student was told she needed to speak with Chad the original CS person to cancel but he was out of the office for 2 days. 3 days later they were both approved for the apt, but they told customer service the transaction was cancelled and they were awaiting a refund. Chad returned my daughters call after 4 days of being out of the office and told her it was too late to get a refund. There’s a 48 hour rule on cancellations. They asked for a manager no one called back! Monroe Place ripped off college students. Shameful!

I have been here 5 months, paper thin walls and noisy. I have NEVER gotten a good nights sleep… ever. The staff are great people, but I can hear the dog above me scratching itself, the guy behind me peeing in his restroom, the guy right of me making babies & the two lesbians belowme rocking all night. There are no quiet hours here. People are on all different schedules and up all frigging night. The people are packed in so tight that you cannot even tell who has the thumping base or playing video games at 3am. They do not spray the grounds for insects and the fleas & mosquitos are out of control. OK– on the good the staff are nice & the pool is beautiful, also the location is great. Definately a class C property.

Very recently signed for the lease renewal for the second year at this place. This is a wonderful place to live. Staff members are very friendly and alway ready to accommodate you.
The community swimming pool is very nice, and dog park is always well maintained.
I just enjoy living here. Also this apartment is conveniently located, being close to everything you need!

Just a quick note on how I appreciated the speedy response to the list of maintenance requests I forwarded yesterday morning. When I arrived at the apartment, I found a note that Mr. Ocampo had completed all of the items I requested. I was very pleased.

I think great customer service should be rewarded so I really wanted to share this with others. I used to live at Monroe Place about 2 years ago and very much enjoyed it. I moved away only because I got married and we purchased a home. With that being said, I still have many friends that live in these apartments. In fact, I stayed with a friend last night instead of attempting the drive. Well, we got up this morning and my friend took a shower and the hot water ran out. He called the office just to leave a message about this, never expecting it to be fixed today, but it was! The maintenance man (Zeek I think) is staying at the apartments during to storm to make sure everyone is taken care of. If that isn’t enough, we walked to the store to buy some groceries a few minutes ago, he saw us struggling with the bags and came and helped us again! What a nice person. I always recommend this place to friends because the apartments are nice, but the people that work here are really what makes it worth the money! Thanks again Zeek!

Commuting and getting around in Atlanta is convenient due to its proximity to i-​85, but that’s pretty much the only pro about this complex.
Tons of roaches during the summer and fall crawling in the entire apartment complex. I literally see at least 3 or 4 whenever I walk out.
The customer service is ridiculous also. They always seem to accuse the residents of something and do not bother responding when they are asked with moderately difficult question.

The most disgusting place I’ve ever lived. Oak Knoll (part of Monroe Place) is a slum. Flooded and infested with moths, spiders and roaches. The girls in the leasing office are slumlords and rude as heck. I have pictures. Please stay away from all Perennial Properties.