Molly Maid

Was disappointed with this service. When I called to make the appointment, I told the woman that the condo was 1200 sq ft, was empty and not particularly dirty, just had some renovations done and needed things wiped down and the floors mopped. She quoted me $ 85. The girls came and cleaned… did a decent job. I gave my debit card at the time I made the appt, and I ended up being charged $ 127.50. When I called I was told at that time that it was $ 85 per hour and the girls were there for 1 ½ hours, which they were not. I was not there the whole time watching, but there is no way that it would have taken 2 people 1 ½ hours to do what they did. Would not use this service again.

This is the 3^rd time in a row. Call me a glutton for punishment or a fool for thinking people would actually do their job. But I wasn’t able to get my top pick (any other company) in the time frame I had so I thought I had expressed exactly what I wanted done in a move out clean. I spoke with 2 different dispatchers and even called while the ladies were ‘supposedly’ cleaning. Well I am now actually cleaning at 11pm so my property can be seen buy buyers tomorrow. Why you ask? Not even the floor was vacuumed. I’m not sure what was done but no dusting, no mopping, no vacuum. The specifics I asked for in a move out clean: baseboards, air vents, wiping down the tops of furniture and the refrigerator… nope I can write with my finger in the dust. I wish I could upload the photos of the ‘work’ done. Don’t waste your time. Just pay yourself to clean.

They cleaned, but didn’t CLEAN. I was selling a townhouse, used Molly Maid to come clean for the move out and have it ready for the new owner, well, lets just say the owner called and said it was a terrible job. HIGHLY recommend not using them!

THE WORST. Most disappointing cleaning service I have ever received in Atlanta — from a quality AND price perspective. $ 297 later for 1,500 sqft and it looked like they barely mopped at all, there was dust remaining on the main bookshelves in the living room and on all bedroom dressers. The cieling fans still had dust bunnies all over, nothing was straightened or organized in the living room, and they won’t even empty the dishwasher. Seems like they sat around and watched TV for 3 hours… outrageous.
I typically only pay around $ 120 for my small 3br/​2ba, but wanted to give Molly Maid a try. TERRIBLE IDEA.
Furthermore, the apparent business owners were very unreceptive to hearing any negative feedback on the level of quality. Joe is apparently the owner and he was quite rude to me over the phone.

Well, unfortunately there was a midunderstanding about the price of the service. It was 80 dollars per cleaning, not per month! I have thus cancelled the service as I don’t think it is worth it for a 700 – 800 sq/​foot apartment to pay 80 dollars per cleaning.
But, the service was absolutely amazing. The office staff was professional, and the team of cleaners did an amazing job.
I am going to keep this as 4 stars, as the service was outstanding. You just have to be fairly well off to afford it.

Bad service. I could have done a better job on my own. What’s the saying, if you want something done right, do it yourself. What a waste of money. I requested to have my empty home cleaned (so no furniture needed to be moved) and they did not do a good job. I asked them to clean additional areas and it was not done at all (even though they said they would). I needed a deep cleaning done and it was mediocre. I say save your money and do it yourself else look elsewhere.

My tenant set up a move out clean. $ 240 for an empty 750 sq ft condo. I wish I could upload pictures because the place was disgusting. I contacted them and sent the pics; their resolution, $ 10 off future cleaning. You’ve got to be kidding me, I’d rather waste my money somewhere else.

Not impressed. I felt I could’ve cleaned my apartment as well as they did myself. My biggest complaint is that hey didn’t dust/​clean any of the glass shelves in the bathroom. When I get a maid service, when I walk in my home I want it to be spotless and perfect. It just wasn’t, I won’t be using them again. Also, they didn’t call to follow up, maid services I have had in the past would call to make sure I was happy with the service, etc.

A lot of Molly Maid franchises are owned by former professional sports players. I’m not sure if this is relevant, but I think it’s interesting.
I have been using Molly Maid monthly for about a year now. They charge me about $ 80 per visit to clean my 1-​floor, 6-​room (800 sq ft?) apartment, and I tip them about $ 20 usually. So it’s expensive. And honestly, they don’t do such a fabulous job that I’m thrilled about shelling out that kind of cash. But they do a good job, and I’m not afraid of my stuff getting stolen or messed with.
They call to remind me the Friday before my Monday scheduled visit. I actually meant to cancel a long time ago, but every time they call my apartment is messy and I’m like, well, what the hell. It would be nice to have the place cleaned.
I never «clean for the cleaners,» like my parents do. I am cluttered, though trying to improve. They work around my clutter and put it in neat organized piles, so that monthly I get a brand new chance to be organized for that month.
They take out my trash and the effect of this is that I rarely take out my trash.
Last month I left them a note asking them to spray out the fridge (which they usually don’t do), put drano in the shower, and get a large bug out. I also left them $ 40. They did these things and wrote «thank you» on the back of my note and all signed it. It was kind of cute. But now I know I can ask for extras as long as I pay for it.
OK, so a lot of people have asked me for cleaning service recommendations and I am on the fence. I pay too much for my cleaning. But in the end I am probably not going to stop using Molly Maid because I trust them.
If you are going to hire them, I would appreciate the referral discount :) I can probably get you one too!