Midtown Towing

I called my insurance company to request a tow truck today at 12pm. I got a text message from Midtown Towing at 11am stating an ETA of 12:30pm. Not too bad, except for the fact that they didn’t show up. I called at 12:45pm to see where they were, and the lady who picked up the phone said they were running 30 min late. Okay, that’s fine, I’ll wait until 1:15pm. Nothing. I called again at 1:30pm. I get another text message from Midtown Towing saying they’d be here at 2:12pm. They never showed up, so at 3:45pm I decided to call my insurance company and told them to cancel the request from Midtown Towing and get me anyone else, as well as to never ever request tows from Midtown Towing ever, EVER again. Biggest waste of time.
Summary: there’s a reason why there are so many 1 star reviews. How this company is still in business, I honestly have no idea. STAY FAR, FAR AWAY!!!

Crappiest service ever. The lady on the phone was super disrespectful. They don’t value customer service at all. They completely disregarded people’s time. Overall, they should be shut down. Nobody should have to deal with this.

Called these people at 5pm. Still waiting at 8pm. Called to ask several times where they were and told 15 minutes away each time over a span of 2 hrs. Called the last time and was told at 730 pm the traffic was bad. It wasnt. I asked the numnuts answering the phone was it bad enough to take 3 hrs and she said «don’t know, I’m not driving». Worst customer service business I have ever experienced. USE ANOTHER TOW COMPANY OR JUST PUSH YOUR CAR TO A MECHANIC!

This bull shit tow company SUCKS! Took them 5 hours to get to us when there office was located 15min away. We called to check on it and the dumb ass lady who answered could only say «I told you 45 min. I can’t do anything else.» The truck arrived 3 hours later. Once the driver came he didn’t even get out of his truck to make sure the car was on right. The driver was rude as fuck and had no care in the world. To top it off his truck smelled like alcohol inside, so do the math… This place SUCKSSSSSS!

Mid town towing saved my life. My tire blew out on I-​75/​I-​85. I was stranded on the dangerous side of the highway. First I called pep-​boys (they are the worst) I waited an hour and no one ever showed up. But they offered to schedule another one. I declined their offer and called mid-​town towing. They said they could be there within the hour. The two truck driver called me 30 minutes later to say he was on the way. 15 minutes he was loading up my car. He towed me to a tire shop 2 miles away. The two truck driver was so cool and nice. Great guy! Great company! Lovely experience!

We were stranded on the Interstate at the beginning of rush hour. The towing company we called was over 2 hours away. Midtown Towing stopped on the way to another call and helped. They towed us and the other call. The driver, Ty was very friendly and personable. I don’t know about the other reviews, but for me they were great.

These people are crooks. They showed up, put my car on their truck, and THEN informed me that I was supposed to have $ 100 cash on hand and they would not be able to provide me with a receipt for insurance reimbursement.
A. I should have been told before they put my car on the truck, or before the guy even showed up, that there was a cash requirement
B. How can you just refuse to provide a receipt?
I spoke with the driver’s manager, Khalia or something like that, and he was INCREDIBLY rude and told me that I should have known that cash is required for any tow and that it wasn’t his problem.

the worst towing company in atlanta! b. consumers… beware!!! this company should not be in business… rude, unprofessional and we waited 6 hours to arrive… geico should not be doing business with this company.

PLEASE PLEASE DO NOT USE!!! I never wrote a review for anyone, but trust me you will only become frustrated with the lack of professionalism. They are not worth a star, but I will click one so this will post.

This company should not even be on the market. I called for aa tow truck to tow my car with flat tire to the shop and they came without waiting for me and left. They told me to drive out of the driveway and they passed by my car and I am the only car in the lane with emergency light on. When I called them to come back, they called me to call my insurance back. I have been waiting for for an hour and a half at this point. Do NOT do business with these people. They do not appreciate your time and concern.

Their driver almost caused a multi-​car accident yesterday on the southbound Buford Highway connector to ⁷⁵⁄₈₅ south. Instead of following the law of proper merging, the tow truck driver did not yield to the traffic in the traveling left lane. At the speed the tow truck was driving during evening rush hour, he is lucky he didn’t cause a fatal crash. The other driver was forced into the emergency lane to avoid getting hit by the two truck.

I am writing to brag on the service I received from Midtown Towing. Reggie responded to my flat tire at my place of employment.
I was blown away by the level of service I received and how I was treated. Reggie not only called once, but twice prior to his arrival to let me know that he would be running late due to the rush hour traffic. It turned out that he would only be about 10 minutes late because he quickly found another way to get to my office around the traffic.
When he arrived on site, he quickly worked on a solution that had both my leaking tire and flat spare pumped back up which allowed me to travel to the nearest service center to have the leaking tire plugged. He even recommended a better service center than the one I had intended.
Reggie went above and beyond to help jack the car and swap out the tires (something that I would have been willing to do). The service was fast, kind and professional. I will say that if MIdtown Towing has a whole fleet of Reggies, then they must have the best roadside assistance and towing service in Atlanta.
I also will quickly mention that I called dispatch and was treated kindly there as well. I was reassured that I would be taken care of, despite the possibility that the service center where I was originally going to be taken might close.
It is rare that I receive a level of service that would cause me to type such a lengthy praise, but Midtown towing nailed it. I can’t speak highly enough of Reggie and the representative I spoke with when I called dispatch. Keep doing what you’re doing!

This place should not be able to call themselves a business. Bunch of clowns working here. Try not to go through this place for towing needs and if you use Nationwide, just request for them to not use Midtown Towing. The ETA they provide is not at all accurate to say the least. 20 minutes = 3 hours. After nationwide set up the towing request, I called the company to just give them a heads up that my car will not go into neutral gear for them to pull up on to a flatbed so I needed a specific truck with a T structure machine instead but whoever I spoke with just rudely and abruptly cut me off and said in a very arrogant way «my driver will take care of you when he gets there» and hung up on me. Long story short, the driver came with a flatbed and fiddled in my car for a little bit and proceeded to tell me exactly what I had already suspected, that I need a different truck… I called Midtown Towing back right away to explain the situation about how I was met with terrible customer service when I was just trying to lend a courtesy call with viable information so that we don’t waste each other’s time, instead of apologizing he got defensive and gave me more attitude and decided to put me on hold for several minutes. Very unprofessional staff and don’t even get me started on the drivers. The tow truck operator that was dispatched to me pulled up with music blaring and smoking on a black and mild and got into the inside of my vehicle with that lit black and mild so nonchalantly I was just in shock. They do not deserve a single start but I’m extending that just so I can’t vent about what just happened and write this review in hopes of saving someone the headache and stress. Unilocal should have the poop emojis for rating crap businesses such as this one.

Geico paid midtown towing located in Atlanta Georgia to tow my mercedes and midtown driver took car and dropped it in an abandoned lot next to a tow away sign which read private property all vehicles will be towed. My vehicle was suppose to be towed to my home. I was following the tow truck but he sped off and drove wreckless pulling out in front of traffic leaving me. Geico told midtown to dump my car in the lot and put my keys in the cup holder. Anyone could have stolen my car off the lot. Midtown towing should have towed my undamaged mercdes to the intended pre-​arranged location. I reported my car stolen because I could not find it until 2 hours later. My car was damaged when I found it in the abandoned lot. Geico and midtown is responsible for those damages. Geico is trying to charge this to my insurance and make me pay a deductible to get it fix. Frame and body damage to a mercedes. I am seeking an attorney.

Worst place to use the hung up on me twice and were rude the entire time waited 3 hours… call triple a

It take them way too long to get to you. They say it’s only 15 mins and then it’s three hours later

My car insurance company dispatched this towing company for my needs. Worst. Decision. Ever. They’re approximately 2 blocks away from place (no exaggeration) and took nearly 3 hours!!!

Hopefully, you never have to use a towing service, but if you do, Midtown Towing is a good one. When my 12-​year-​old car unexpectedly broke down on me, I called my car insurance company. They called for a tow truck and Midtown Towing was assigned to the job.
My car broke down in Atlanta on Roswell Rd. (ITP). I had the car towed to my mechanic’s garage in Marietta. The distance was about 15 miles. Total charge for the tow: $ 82. Not bad considering the circumstances. I expected worse.
As soon as I got off the phone with my insurance company, I received a text letting me know the name of the tow truck service, their phone number, and an ETA (estimated time of arrival). The ETA was about one hour. That sucked, but at least the tow truck showed up on time.
While I was waiting for the tow truck, I received text message updates to my phone regarding the status of the truck. I also received a web link with more details. Shortly after the tow truck arrived, I received an automated message phone call where I had to confirm the truck had arrived on time. I believe this quality assurance service was set up by a third party that was not my insurance company. This service was certainly nice to have for peace of mind.
Charles was the tow truck driver. He drove a flatbed. After asking me a few basic questions about my breakdown, he quickly, safely, and carefully secured my car to the flatbed. I then got in his truck and rode with him to my mechanic’s garage, where he unloaded my car and placed it in a safe spot. Charles was friendly, very helpful, and did a great job.
The only downside to my experience is the hour I had to wait for the tow truck to get to me. Then again, it was late on a Sunday afternoon. I felt the one hour lead time was mostly reasonable. After the truck finally arrived, the entire process was quick and painless.
I prepaid for the tow over the phone with my insurance company, so I did not have to deal with payment in person.

Ford/​Lincoln uses these jokers for «ROADSIDE ASSISTANCE»??? It’s appalling. If assistance means quoting 1.5 hrs til arrival, then not showing up until 2 – 2.25 hours later with NO calls or texts to update me, I wish I’d known before I let that be a selling point for our brand new car!!!
The dispatcher was RUDE, RUDE, RUDE. Excuses abt lateness, Excuses about «ma’am it isn’t a perfect world», «ma’am I can’t predict the future». Does customer service exist in car towing? Who knows but DEFINITELY not at Midtown Towing.
I will be contacting Ford to suggest terminating this contractor.

Do not use these guys! They promised a one hour eta and it was over two and half hours. Every time we called in they would make excuses and say another fifteen minutes instead of just being honest. This after we told them we had three kids in the car on the side of a major interstate. They were more worried about making a buck than our safety and time. The manager just said «well call your insurance and get another tow» instead of being apologetic. This can all be verified with the insurance company USAA.