Michael Randell, MD

He may be good at what he does but I’m not at all impressed with the lack of experience his office staff has. They frequently over book him so you can easily wait HOURS past your appointment time before being seen. They don’t get the pricing right so you always have a balance. Not cool at all!

This practice has terrible service! The receptionist is not a nice woman and my experience was horrible, without even getting to see the doctor. I made my appointment three weeks in advance for my annual. I made it very clear I was coming in for that reason to the receptionist. I should have known I wouldn’t like this office because they asked for my credit card number over the phone. I asked why it was needed and the response was for cancellations made less than 24 hours in advance, your card is charged $ 35. No details, instructions specifications were provided in regards to the appointment. I come to the day of my appointment and there is only deck parking available… I’m okay with that, however, it would have been nice to know the decks only take cash as a form of payment! I walk into the office to a closed receptionist window that took 15 minutes to open and address the patients in the waiting area. Once addressed by the receptionist, I was given paper work to complete and asked for my credit card. I asked why was the card needed if I gave the number over the phone at the time of booking the appointment and the receptionist stated the needed to verify the card in person. Ok whatever at this point… I complete my forms, hand them back. The receptionist calls me back up to the window and tells me my visit will be $ 175. What!!! I ask why and state my understanding is all annual visits are preventative and are supposed to be free… And I have insurance… She stated first time visitors in the office are not considered as annual appointments… So I kindly tell her that is ridiculous and I’m choosing to decline paying and to see the doctor. I asked why this wasn’t stated over the phone at the time of booking my appointment and she stated the insurance company says I have to pay this money and they don’t know until they verify insurance upon arrival… Ok lady, which is it?! This is office practice to charge for first time visitors or its my insurance company?! She proceeds to tell me I’m considered as canceling my visit less that 24 hours in advance and charges my card $ 35… I receive a call from this receptionist 10 minutes after leaving saying she contacted my insurance company and she was mistaken, my visit would be no charge of all I wanted was a Pap smear… What?! So this office has no set exam protocol for annual exams? Just a pap and that’s all?! Absolutely horrible!!! I hope no one else visits this doctors office. It all seems very shady to me…