Men’s Wearhouse and Tux

Introduction: I walk in as was told to go to the back where suit and tux rental were. I was greeted by and older lady who told me to have a seat so far so good. Another lady sat down I already knew this was going to be a bad experience. Without even looking at me she asked for my party’s name and reservation number. I started asking question how the process works because this was an out of state wedding and I was arriving the day before she rolled her eyes. Mind you she is training the older lady on their process of taking measurement or whatever. She advises me I can have it sent there if I would like. I ask what if something is wrong with the suit. Rolls her eyes again. She advises me of the process again and how long it would take to have it taken care of. I told her that wouldn’t be enough time asked her if she could have it sent here she says yes and gives me the dates to pick it up. I agree.
The Measurement: She proceeds by asking me to stand up to take measurements. Ok. She takes my measurements. Goes to a closet and grabs a jacket. It was a clearly big and considering on the order is says slim I ask for a smaller jacket she rolls her eyes comes back with another. I ask to try on a smaller one she rolls her eyes says ok. Brings me a smaller and proceeds to tell how this doesn’t fit right while she was looking away. So if she knew my measurements why would she bring a jacket that she knew was too big but could tell me when it’s too small. Then she brings out the pants obviously nothing can go wrong she took my measurements. She asks how it fits. It fits. This is where it all began. And also the trainee was right there the whole time.
The suit arrives: jacket check shirt check. Pants… Ok these are little bit baggy and folding. Aren’t they supposed to be slim I ask? she replied with well they should have said tapered not slim but if we raise the fold will go away and it will look better we can have it done in five minutes I’m a busy person and have thing to do and wasn’t in need to the suit that week. I told her I would come back the next… trusting she takes measurements so she knows what she is doing. Right? Wrong.
The next day: I get another lady. Very nice by the way. I go and try on the pants walk out the length is fine but they still are not slim. I ask her do these look slim to you? She said no what kind of suit they ordered. She doesn’t know anything about my party or anything which is fine I was just there to pick up the suit for all she knows. She proceeds to tell me the pants look certain ways due waist and height… understandable. Then she asks me what size pants do you wear? I told her 30 – 31. She said oh they gave you a 34. Then proceeds to tell me one pair of tux pants can run 3 sizes. So I’m guessing I was in 33, 34, 35 range… WHAT! I try on the 31’s perfect! Slim and everything. And then was told I would be charged for reordering. For something I did not do wrong. Not a sorry or I apologize on the behalf of the company or
zilch nada. I’m renting a VERA WANG SUIT. They would have let me walk out looking like a member from color me bad than someone in New York fashion week.
The end: I paid for it I’m a groomsman in my best friend’s wedding. I wouldn’t let him down the way I was let down here.
Quality Menswear — yes
World-​Class Service — eh speed was great not way I was treated.
Expert Styling Advice — they have no clue what they are doing.

Excellent service provided by a woman named Natalie. Went here to get fitted for a tux for my friends wedding, Natalie went above and beyond and even helped my friend I was with verify his tux rental for an upcoming wedding, without her help his tux wouldn’t have shown up… Great place, great people, ask for this woman!

My boyfriend purchased a suit which needed to be tailored. We were supposed to pick it up at 5 pm on Friday. We received a call in Friday around 5 pm saying that the suit was not ready and that we should come on Saturday at noon to pick it up. We had to talk them down to an 11am pickup because the wedding was out of town.
When we picked up the suit I spoke with the manger who was not compassionate or professional. He stated that they usually run behind on tailoring when they run sales. He did not care that we were running late to the wedding as a result of the late pickup.
Terrible customer service.

Worst worst customer service ever! We were there to get a tux and a suite and they were horrible. I would highly recommend making the trip to Phipps plaza men’s wear house smaller store but amaZing customer service!

I’m 20 years old, and I just bought my first suit. Didn’t know what I was doing, I’m a T shirt and jeans kind of guy. I walked in, Jim greeted me and guided me all the way to the end. Showed me different styles, colors, and prices. He helped me with complimenting shirts, ties, shoes, and belts and really I had a lot of fun, which I never do while shopping. I came out with a number of items and spent enough to burn my cheap soul, but my girlfriend and all her friends said I looked hot. =)

We’re skeptical of anywhere with «warehouse» in the name, but decided to go wedding suit shopping at Men’s Warehouse after reading so many positive reviews. Our first visit was good. The sales guy (I think his name is Cornell?) was very helpful while we looked at suits. Didn’t rush us at all and kindly answered any questions or concerns we had. Within an hour, J narrowed his selection down to two suits, tried them on, and had them marked for alterations. We walk out feeling accomplished and rewarded ourselves with Nancy’s Pizza.
Fast forward to a week later.
We go back for J to try on both suits post-​alterations. Ummm… why are the pants still so baggy in the crotch? I hate to be all bridezilla, but these are supposed to be SLIM FIT. I express my concern to the nearest sales associate. He shrugs, «They’re supposed to be like that» and walks away. ARE YOU SERIOUS? I think I know what suit pants should look like. Maybe they’re supposed to look baggy and ill-​fitting on a fat 50-​year-​old man, but not on a slim 27-​year-​old. The staff seemed to have zero interest in offering second alterations. I felt the sales associates were narrow-​minded in their idea of how a suit should fit and made us feel stupid for thinking differently. There are many styles of dress and fit… I would think a clothing store in a metropolitan area would be aware of that.
Unfortunately the suits were already paid for so there’s nothing we can do about it except live with them or go somewhere else for alterations. If I could do it all over again we would go somewhere that offers personal attention and a more modern fit, like J. Crew, Banana Republic or a boutique.

I came here with my husband the other day about 30 minutes before closing to check out some of their suits. The staff was friendly and extremely helpful, even willing to keep the store open later if we wanted to decide and buy that day. The salesperson did a good job of picking out a variety of blazers for my husband to try on and seemed very knowledgeable (which, I don’t know why, but I didn’t really expect of a Men’s Warehouse). We didn’t end up buying any suits but I do recommend Men’s Warehouse if you’re looking for a suit since they’re having a buy 1 get one free deal for suit jackets and pants.

I went here a few times for my wedding to buy four matching suits, and had a good experience. The service was fast and professional each time I went. My groomsmen live all across the country, but getting them fitted was no problem because they could go to any local Men’s Wearhouse. Altogether, the four Kenneth Cole suits cost only $ 500, which I think is a steal.
Men’s Wearhouses probably aren’t going to have everything you need if you have a particular style you’re going after, but they are convenient and inexpensive, and this one seems to be a well-​run establishment.

RUDE!!! We shop at the Men’s Wearhouse in So. Cal all of the time but we wouldn’t spend a dime there if we were treated like we were at this location. I can’t believe how snooty and rude the salesman with the white/​gray hair (with a bob cut) was to us when we inquired about a tuxedo. Find another location to shop because they are rude!

After months of begging the fiancé to get in gear and pick out a suit for the wedding, I finally dragged him here. It was a weekday afternoon and we were the only people in there, so we had the place to ourselves. The tux specialist (?) asked us if we had done any «cheating» by going online and looking at suits. Of course we had, and he seemed very relieved!
We told him exactly what we wanted and he showed us exactly what we wanted, and didn’t try to persuade us into vests, matching bowties, etc. He asked if the wedding was outdoors (yes), and directed us to the lightest weight styles. They are more flexible about their rentals than I thought they would be– if the guys needed to rent shoes and shirt, fine. If not, cool.
We ended up with a Calvin Klein two button suit with pants, and optional white shirt and shoes. We will buy the ties. So far, so good, it was a great experience and took very little time, especially if you do your homework before going in!

We took advantage of Men’s Wearhouse for their buy 1 suit get 1 suit for $ 100, which was a fantastic deal (but chain-​wide.)
This store always seemed to be busy, as we had to wait 5 – 10 minutes to be helped every time we stopped in (3 times). They had a rather small selection of suits for the size we wanted, but were very accommodating in ordering what we needed from another store.
We were helped by Don, Steve (the manager), and Mike. Don and Steve were very hands on and helpful in finding what we wanted. Mike was very meticulous in taking measurements so that the alterations fit perfectly. I was a little unhappy with Steve’s sloppier measurement and the pants wound up noticeably shorter, but just barely within acceptable range. He was the manager, so I figured he knew what he was doing.
Overall, it was a good experience, but I’ll definitely more verbal about how carefully the alteration measurements are taken.

Suits, sports coats, slacks, accessories, sportswear, dress shirts, formal wear, outerwear and even Big & Tall are available at Men’s Wearhouse. I’ve shopped there with friends in the past and while certain items are pricey, they tend to last. It’s kind of like shopping at a department store, but for men only.