Men’s Wearhouse and Tux

I have never experienced any retail experience as bad as the one that I experienced at this Men’s Wearhouse on 1÷3÷2016. My fiancé and I needed a national formal wear rental chain because all of our wedding party men are in different cities. We tried to find anywhere else because of issues we’ve had with Men’s Wearhouse before, but we decided to give this location a try, thinking it might not be as bad as others.
First of all, we walk in and start looking around like people who need help and a young lady approaches us and asks if we need help. We tell her we’re getting married and she gets that «ugh» look on her face and tries to look around to see if she could pawn us off on someone else. The rest of the people working in the store scurry like rats when you shine a light on them.
Then she realizes that she’s stuck with the same-​sex couple and drags herself to the tuxedos and points to them and says «this is what we’ve got, which do you want?»
I asked her if they had a book, because the other 2 times we’ve been in a Men’s Wearhouse, they had a book and we could choose different options. She looked at us, with this «I’m not going to help you at all» look and says «We don’t have a book.»
At this point, rather than making a scene or asking for a manager, my partner and I just left. They don’t deserve one dime of our money and we’ll never go to another Men’s Wearhouse again — even if they gave me a tux to keep.
After leaving, I called the corporate 1 – 800 number that I found for tux rental customer service. The lady on the line couldn’t give a crap either. She read from a script.
All I can gather from my experience from Men’s Wearhouse is that as a corporation, is that they don’t give a crap about helping people, and worse, that the people in this particular store are bigoted and lazy to the point where they don’t want our money.
We went to a nearby Jos. A. Bank where they were more than helpful and did everything they could to make us feel comfortable.

My fiancé and I walked in and were greeted, we informed the young lady that we were there to look at tuxes for our wedding, both for us and for the gentlemen in the wedding party. The girl seemed shocked (as we are a same sex couple) and asked «what are you looking for?» We gave her some of our thoughts and she walked us over to a display of about five tuxes and said that is what they had to choose from. She asked one or two more very limited questions in an abrupt manner, about what styles and colors we were looking for. We asked if there was anything more to see or if there was a catalog we could review and she said there was nothing like that. This is odd since I’ve rented from Men’s Wearhouse at least five times in the past and have reviewed a catalog. This was the worst treatment I have experienced anywhere. We went to another national competitor, where there were plenty of styles to choose from and a catalog for more inspiration, and their service was impeccable.

I feel sorry for the people who work here. We witnessed a salesperson get a «I’m helping someone else» from his own coworker who handles orders. This salesperson even offered, «Is there anything I can do to help?» It’s clear that the more senior employee had some kind of complex.
We had to wait about 15 – 20 minutes to get my boyfriend measured for a suit rental which is fine because we purposely came on a Saturday morning to avoid the rush. Not a single employee, except for the senior guy entering suit orders in a computer, looked happy there. Attitude goes a long way.
Quick tip: to make your order more seamless, go online to pick a suit and print out the specs. They’ll be able to advise on sizes since the saleperson/​rental will be able to see the different fits the suit may come in.
The only thing I liked about the Men’s Wearhouse was their ability to let you order in one location but pick it up in another especially if it’s in a different city or state. You can even return it in another location. Service is seriously lacking in this chain though. I’m almost wouldn’t advise the Men’s Wearhouse if it weren’t for the convenience.

ONE OF THE WORST CUSTOMER EXPERIENCES!!! GO TO SAVVI FORMALWEAR INSTEAD!!! I was told that my rental tuxedo would fit identical to the one that the staff advised me to try on. When I went in to try on my newly arrived rental, the pants were WAY too small. I requested to order a larger size because the one they advised me to rent did not fit me. The employees didn’t believe me and proceeded to ask me to try the pants on for inspection. The staff proceeded to tell me that I was incorrect and that it fit perfectly (even though I could barely button the top button). They proceeded to explain that this process was very annoying for them and that they should charge me a penalty fee. They continued being negative with pressure by saying things like, «oh, the joys of retail». Needless to say they did not call to tell me that my new pants had arrived and proceeded to give my wife and I attitude about hemming the new pants. After being told that it would take no longer than 5 minutes, we received the pants 20 minutes later. We could also hear 2 gentleman and one female employee speaking negatively about us from the backroom. Go to a different location or to Savvi Formal if you’d like to be treated with respect, dignity, and care. The products are the same, the service is the difference!

Tuxes for wedding looked great! Adjusting the pant length during pickup was 7 minutes as promises. All bowties defective, so they sent someone to wedding ceremony location last minute. Wow!!!

The business makes it easy to rent suits for big occasions when you’ve got folks in different states. We rented suits for the groomsmen for our recent wedding from Men’s Wearhouse, and they were very good about letting us pick our suits and pay in a different state then where the suits were being picked up. The workers here know their suits and are very easy to work with, but don’t expect a whole lot of jolliness. They don’t appear to be particularly happy to be working there, or maybe the suit business is just a particularly serious business.
Give yourself plenty of time for changes/​alterations — the measuring for orders isn’t exactly the most precise. Pretty much all of our groomsmen needs some alterations despite being measured at a Men’s Wearhouse location. They’re good about alterations/​changes last minute, but again be sure to give yourself enough time to get it all done, especially if you are traveling.
Returns for rentals can be done at any other Men’s Wearhouse location, which is great when you are traveling for a wedding.
In short, easy to work with, fairly reasonable prices, but don’t expect top-​notch service or goods.