Macy’s

Macy’s Spa is excellent. They are a full salon including hair, nails, facials, makeup, waxing, manicures, pedicures and massages. I am new to the area and needed several services. It was convenient to be able to go to one salon for everything. The staff were friendly, professional and did an exemplary job on every service I needed.
Kathryn

I don’t do much mall shopping anymore, but when I do (and when I used to), I shop at Macy’s. Macy’s is one of the anchor stores at Lenox Square. Parking is CRAZY on the side of the mall. So you need to be patient. And careful. I liked that there is a Starbuck’s in this store — my ex used to sop by there alot when we went shopping. Macy’s has a big selection of everything. Definitely take time scope out the clearance racks. You can indeed find some nice items. Corporate offers tons of coupons via email. You can also find them on the website. Also located in this store is LUSH retail. Fun. Macy’s has a special area for you to pick up items that you ordered online, but I wish they had more signage directing you to it’s location.

This store is in one of the nicest Mall in America. Huge women’s shoe department. Saturday night on Black Friday and no one is working. What a waste of prime sales. People waiting to buy shoes and no one to sell them to them. Wake up Macy’s. No wonder your having a bad quarter.

Other than the NYC Macy’s in Herald Square, I find most Macy’s to be pretty much the same. Catty women at the cosmetics counter. So-​so service. Messy women’s shoes selection. Pretty good sales, sometimes, cheap looking jewelry. Prices are better than at Bloomy’s close by. This is probably one of the better Macy’s in the area.

Until today, I was not a departnent store shopper. However, Shamra Fahie in ladies handbags and Ahmed Camara in ladies shoes are FANTASTIC sales associates.
Ahmed is fashion savvy and professional. It was like I was some sort of celebrity in the ritzy buckhead store. He helps every customer promptly and professionally. Take my advice on this one, ask for Ahmed.
Two other oustanding personnel are Shonda King and Marcquita Holder.
Marcquita in Home and Bedding has fab customer service finding discounts in top of the line bedding.
Samara in ladies handbags had a very pleasant and helpful attitude.
Just two associates made me actually enjoy a «department store shopping experience».
The Lenox and Perimeter stores are better stocked as well.

A big thanks to Aleksandra from Dior Skincare in Macy’s Lenox Square! She went above and beyond to provide comfort and skin rejuvenation to this weary traveler. I was able to go out afterwards feeling refreshed and made up beautifully. Thanks again!

Worse customer service ever! Waited over 30 minutes to purchase earrings. No one would help me. I actually had to call the store and have a manager come down to assist me! Ridiculous!

Great Macy’s. Stopped in here because my daughter needed a couple of things while we were on vacation. Great selection! Helpful staff. They did a bra fitting for my daughter. We shopped in shoes (wore ours out with all the walking) and lingerie.

I usually love shopping at Macy’s, but this location was not my favorite. The clothes were not organized and half of them were on the floor. I never saw an employee pick up the clothes to hang them up. That was sad to see. This is a huge Macy’s with a lot of selection, but sorting through it all is miserable! Also, when I checked out, I had to wait by the register for 15 minutes before an employee finally came over to check me out.

I HATE going to this Macy’s but because it is in my ‘hood I don’t really have a choice if I am in a bind and need something. The selections are great so that is another thing that makes it hard to stay away from. The service is just awful… I have never seen such consistent bad service time and time again. EVERY department is bad which is even more baffling:
MAC counter: they are usually eager to help in any other store. In Lenox, they finish up conversations with their boss (flirting away) over the phone before they even acknowledge your presence. This is when there is no one else in the counter too, btw.
Shoes: I received the wrong size when I ordered online so I went to exchange them in the store. They didn’t have my size but when I asked her to look up which other stores had them nearby her response was: «that would mean I would have to call each store to find out and that would take some time». Um, have you met your job?! This is what you are paid to do!
Swimwear: they are located next to Sunglass Hut or whatever sunglass store is stationed there. When you ask someone for help they clearly say «we do not work for Macy’s and good luck finding someone to help you in swimwear». Um, no need to be rude! Lift your fat finger and make a call to FIND help for a customer regardless of whether you are part of Macy’s or not… sheesh
Career wear on 2: Me: «do you have this in my size»? No, that’s in the wrong place/doesn’t belong on this floor and you have to go downstairs to find it yourself. I am busy”. Meanwhile, its crickets and she is «busy» hanging clothes back up on the hanger… this does not mean you can’t call downstairs instead of making a customer go back and forth.
These are just a few examples from ONE day, ONE trip. I have many from multiple visits here that are pretty much the same, crappy experience every time. Hey, Macy’s Lenox — take a lesson from Nordstrom across the way and get your customer service on!

I like Macy’s no matter where it is.
This one seemed a little old.
Overpriced usual but found some really nice shirts.

I guess the service is going downhill these days. Not sure. I was placed on hold for a second time for enough time to make fish tacos when I wanted to check the availibility of Frye boots. I guess the rep just decided not to return to the phone. :-/

This Macy’s has changed a lot since my last review, and I have to say that I don’t like it as much. It feels much more high end now, and I rarely find what I need.
This Macy’s has also been reorganized and I struggle to find what I’m looking for even though I feel like I visit this location all the time. By now, I should have figured out the new layout, but it doesn’t make sense and going up, down and through the floors is frustrating.
What I do like is how easy returns are when I order items online. I don’t have good luck with Macy’s online orders, but I still order things, mainly because the returns are so easy in store.
They also have a new service where you can order and pay for items online and then pick up your order in the store. No paying for shipping or looking through racks. I LOVE THIS SERVICE.
While I still shop at this Macy’s, I wish the layout weren’t so confusing and I wish I felt more like it was still a place where I could find what I need.
Unilocal Update 2015 #1

The associates here were pretty nice. I’ve been here a couple of times in times past, but haven’t had any good reason to write a review. The most recent visit here was on Black Friday. I know. I know. This review is def long overdue. Lol.
The shoes and misses department, well, all over really, was a complete disaster. I mean. It was the biggest holiday shopping season… The associates at the shoe department were pretty helpful even though I can see that they could hardly catch their breath. The wait time was ridiculous, but I know it’s because they weren’t able to leave the register to retrieve the shoes.
Due to some miscommunication in the coupon I wanted to use, I had to make a visit to another cash register after checking out. The misses department was the closet and so I headed that way. The associate here had lots of patience since she ran into an issue with her current customer. Yay! More waiting… With everything said and done, she assisted me in what I needed, and I was on my merry way.

My wife loves to shop at Macy’s. When we shop online, I found this website to save money every time you shop at Macy’s. I’m not sure it is helpful or not but worth to try it. It’s FREE!

Big Macys with everything I was looking at online (smaller macys I can never find everything I saw online but here I do which I love). Great sale going on right now. Great customer service also. The lady helping me was so friendly and patient. It is a busy macys it seems on the weekends so it can get kind of loud a chaotic but thats part of the ambience of shopping? lol. Not to mention, parking was easy on the 1^st floor to find nearby Macys. Overall, I had a pleasant experience and will be back.

This review is for the Macy’s at Lenox Square mall. This store came through for me when I was in a pinch, looking for a skinny necktie to go with my navy slim fit suit for an upcoming wedding. My girlfriend got me a couple Michael Kors ties as a gift from this store. I really like those ties, so naturally, we came back to this store looking for more.
We shopped around other department and retail stores (e.g. Dillard’s, Banana Republic, J. Crew, Brooks Brothers, Zara) and quite honestly, on that day, I didn’t find anything that I loved. I also realized how challenging it can be to find good skinny ties, which leads me to believe that online may be the best way to go. In-​person, Macy’s seemed to have the best selection and, coincidentally, was running a one-​day sale on men’s neckwear.
I found a Georgia Tech gold-​colored tie for $ 65. The one-​day sale discounted the tie 40%, so I was able to get it for $ 39 (+8% sales tax). I thought this was reasonable after trying the tie on and given the tie’s quality and the time constraints I was facing. A fellow with an Eastern European accent checked me out. He persistently tried to get me to sign up for a Macy’s card. I declined.
The men’s neckwear section was organized for the most part. However, some of the display furniture and stands were in poor condition. A couple examples include: (1) one of the wooden display table’s legs was kicked in, about to give way — it did not look safe, (2) a couple of the metal rotating necktie stands were broken — they were lopsided and didn’t even turn.

I was so excited when I found out that the Lenox Mall Macy’s had a spa and salon. I always look for reasons to do everything I need to do in one store. Unfortunately the experience was horrible.
Went into Premier Salon at noon to schedule a mani/​pedi. The lady at the counter said she had appointments from 2pm on. I made my appointment for 3:45pm and even confirmed as I put it in my phone calendar.
I arrived at 3:30 and was told «Oh we just called you and marked you as a no show». Confusedly I responded my appointment is at 3:45. The lady had put it in for 2:30. I was all set to leave but they said they would fit me in if I did the express mani/​pedi. I said okay. I should have left.
First I were gel on my hands which I’m assuming they don’t deal with on a regular basis because when I asked the lady to soak my hands as she did my pedicure she looked confused. She then left for 10 minutes and came back with a bowl of acetone. My pedicure went on without a hitch but as she checked on my hand she would use her nails to remove the gel, literally scratching the polish off. That should have been my 2^nd clue.
Once she got done clawing my polish off she quickly «filed» my nails. She didn’t cut my cuticles or ask if I wanted my nails cut down. She just started painting. Now remember when I said she «filed» my nails well, as my paint began to dry I could she ridges all through it. My nail beds had not been filed pretty much at all and you could see all her scratch marks on my nails. When I said something about it she said well your nails are thin and I don’t want to hurt you. Ummm WTF?
I’ve been getting my nails done for almost 15 years and had never had anyone not smooth out my nail beds. Mind you my nail have been thin my entire life. I told her I apreciated her concern but the polish does not look right and she needed to do something else. She told me to wait for the 2^nd coat and it would look better. I agreed but even after the 2^nd coat it was clearly not right. She did offer to remove it all and do it again but I had a plane to catch and frankly was over it by that point.
This was done on ¹⁰⁄₁₆ and I got the Vinyl which is supposed to last at least a week. It is the 20^th and my nails look crazy and are all chipping. I have never had this experience with Vinyl. Then they had the nerve to charge me $ 75 and ask if I was tipping?! No ma’am. I though about returning and having them fix it but who has time for that. I simply won’t be utilizing their services again.

There are usually deals whenever I go. Careful to go during the holidays though. It may be overwhelming to go through all the racks with so many clothes, some spilling in the dressing room «discard racks». They carry almost any brand you can think of.
The employees have been pleasant and helpful in my experience.

I LOVE Macy’s! I basically grew up in a Macy’s so long ago that it was once a Burdines! This Macy’s in particular is the LARGEST, 3-​story store I’ve ever seen! It has everything in it. The employees are very knowledgeable and give their honest opinion. There is sooo much in this store that it’s hard to go in there and not buy anything! They have a large shoe department which I like. I’m probably at a Macy’s about 2 – 3 times a month at different locations, of course. This one is the BEST in all of Atlanta in my opinion. As a matter of fact, you never know what famous person you could run into that day! Almost everybody shops here at some point or another.
It’s in a great location too right off 400 and parking is plentiful and FREE! There’s many places to eat and snack at if you shop yourself into exhaustion. They have excellent discounts especially if you open a Macy’s credit card, you receive 20% off most of your purchases! It’s a great deal! There are sales everywhere in the store so definitely check it out!