Landmark Chrysler Dodge Jeep Ram of Atlanta

Absolutely horrible experience! I would give a zero if I could. I went in to look at an advertised Jeep and the price they quoted me was 7K higher than the advertised price. Can you say bait and switch? Also, we were in there a couple of hours and they couldn’t even offer us a bottle of water. They directed us to the vending machine. They do not honor the Military discount that is published on Jeep’s website. Not sure if they are really stupid or incredibly rude but this was the absolute worst car buying experience I have ever had.

Places service depart resembles something you would find in a toilet. 1^st i stopped by the parts department to get some touch up paint. After standing around being ignored for 20 mins someone finally asked what i needed. They then told me i needed to talk to someone else. Someone said they were getting it but it never did. During the wait i stopped by the service dept to ask them about a recall notice i keep getting in mail. They tell me they can’t look at it for a few wks and when they do it could be done in a few hours or could take 5 days. A little difficult to plan transportation around that scedule. Been a great vehicle, unfortunate they can’t provide a real service center in Atl. After the crap service talk i stopped back by the parts depart and they had no intentions of ever assisting me, so i took off and 1 month later still getting recall notices

Brian Bolton is an answer to a prayer!
Not did was he able to get our family into a brand new 2015 Chrysler 200 for our daughters to get safely to and from college, he made us feel at ease through the process. Treating us with the utmost respect and helping us deal with a challenging credit issue. The finance team never made us feel discourage in any way. We got a wonderful deal and our daughters are overjoyed with the car and we as parents are at peace that they are away from home in a reliable vehicle and we don’t have to worry. I have referred other family members to Brian already and will continue to spread the word to anyone in the market for a new car, even if they don’t mention wanting a Chrysler, Dodge, Jeep or Ram… I telling them to go speak to Brian and his team first before purchasing any place else.
Thank You Brian for everything you and your awesome team at Landmark did for our family in a pinch. We will never forget how determined you were to help us out when we needed it the most.
The Hayes Family :-)

1÷3÷16− I have spoken to the new service manager, Burt. He was understanding and listened to my concerns. We agreed on a resolution.
Terrible experience. I needed a new engine and requested a complete inspection, including electrical. The replacement engine is fine and the Jeep runs well. One of the problems was that the check engine light would not go off. I was told a sensor was bad. A new sensor was put in and 3 days later the light came back on. I was told there was not a problem, but they would replace the sensor again. 3 days later the light came back on. They reset the sensor and 3 days later it came back on again. Landmark kept the Jeep for over a week and they finally told me «we can’t fix it» I need a new computer. If I find one, they will replace it. I brought it to Firestone (Duluth) and they ran the diagnostic report which stated replacing the computer will not fix this problem. Bryan at Firestone, found a splice that was not correctly connected causing low voltage which was setting the sensor off. If the electrical diagnostic was done correctly, they would have found the problem. Bryan fixed this in 2 hours. So, bottom line, if you want your vehicle fixed correctly, go to Firestone in Duluth and ask for Bryan.

My sales rep Terri Miller is AMAZING!
I went in on a Saturday evening on a whim just looking around since I’ve been in the market for a new vehicle for the past several months, and honestly I haven’t been pleased with the options and features with most of the other manufacturers I’ve been looking at, and I’m glad I stopped in here!
Terri pointed me in the right direction for what I was looking for, answered my questions and despite the late hour, let me poke around in a 2015 Jeep Renegade that caught my eye. I was impressed with her frankness and knowledge of the vehicle’s options, which were everything I was looking for and then some. She saw right off that I was not one to banter on and was looking for the straight answers and she had them. I had to leave that night without taking the opportunity to drive (it was raining and dark), but came back on the following weekend and went for a test drive. The entire process was painless, and despite my overall stress of buying a new vehicle for the first time in over 15 years, these folks made it a breeze.
I got everything I wanted and more, and got a great deal to boot. I drove off that evening after making some decisions and choices in a brand new 2015 Renegade Limited 4WD that definitely «fits».
Definitely would recommend Terri to all my friends and colleagues to get you in the right vehicle. She’s been keeping in touch, following up, and making sure everything is 100%. Can’t rave enough about her and the team here!

Technically I just repurchased my Jeep and this four-​star rating is up from a one-​star critique of the former general management. In a nutshell, my sales rep, Terrie Miller was friendly and attentive to my request. Terri’s no-​pressure approach made my buying decision easy.
Next, and most importantly, is the new General Manager Hal Makorow. His industry experience was obvious from the moment I met him and his word was head and shoulders above the previous GM who could not get it right.
Finally the support staff including Eddie Lee, service advisor, and Chris Klass, inventory manager, have been consummate professionals. I think this dealership now, finally, has its best foot forward.

This place was very unorganized. I bought a brand new 2015 and left the dealership with dirty windows and all the dealer marking on the car. I was told to return the following day to get the car detailed and cleaned which was a waste of an hour. I felt that my sales person was not very informative throughout the whole process from the pricing and explaining all the additional associated fees. After being pushed to finance I noticed that the person was very irritated for having to push my paper work. He said he would go through every part of the sale and give me a detailed explanation of every line item but he was more in a hurry to leave work then actually explain it all to me. The $ 500 customer service fee is complete bull in my opinion since I really didn’t receive any service. I was shown where the water fountain was and waited 4 hours to process all the paper work. *It took over 2 months for me to get my tag from this dealership. Had to waster my time going to the tag office to get an extension after I paid these people $ 500 dollars to handle this for me. I almost drove off with an empty tank if it wasn’t for my sales person checking the gas gauge for me. I guess that’s worth $ 500 for the customer service After All this I had to return because they didn’t do my paperwork right and I had to sign new forms… NO CUSTOMER SERVICE ! I contacted the GM numerous times and he never returned my emails or phone calls. It appears that he also does not care about customer service. BEWARE WHEN SHOPPING HERE

I’m not sure if it’s possible to give 0 stars but if that is an option I would. One star is wayyyy too much for their sales department. My husband and I were very seriously considering a 2011 Jeep Grand Cherokee Overland and the sales manager (Da Ren) would not negotiate on the price ($ 28 900!!!)whatsoever. I come to find out later from another Jeep dealership that this particular Jeep FAILED inspection so they were pressuring me to walk out of the dealership with a car that failed inspection as is (no warranty).
Run.
There are so many other better fair and reasonable Jeep dealerships throughout the Atlanta area. I’m so glad I trusted my instincts and left. I ended up purchasing a certified 2013 Jeep Grand Cherokee for significantly less with half the miles and a warranty still in place. Hopefully my experience can save you the trouble and you can just go elsewhere.

I feel I do not even know the words I should use to describe how bad an experience I have had with this dealership. Up until now I have visited the dealership 7 times in 28 days (officially having seen their staff more frequently then I have seen my own family or spent in the actual car).
I do not know what standard dealerships should be held to but I suspect that this one is failing on all fronts.
If you must buy a Chrysler Dodge or Jeep I would recommend anywhere else. Also, if this dealership is an example of the overall car manufacturers commitment to customer service and product quality I suspect they learned nothing from being bailed out.

Worst car buying experience ever. Spent hours there and ended up leaving with no sufficient offer. Showed them a car at their other location that was in my budget. They then took us on the lot to search for it (they obviously didn’t know their own inventory or anything). They then bring us out a much upgraded version of the car and insist that they will be able to make us a good offer in that range. They kept running my credit even though I asked not to until we know about price. THey tried to trick me with the numbers and include my down payment on final price, still well above what we said we could afford. So, not only were they schemers, they kept making us wait and didn’t know their own inventory. Not impressed at all and will never return to any landmark dealership, ever.

Well I finally decided to trade my 2012 Silverado for a 2015 Jeep Wrangler. I have been researching and test drove a Wrangler at another lot before contacting Landmark. When I called, they referred me to Terri. She was right on top of it. I told her that I was looking for a Baja Yellow Wrangler, 4dr, soft premium top, automatic. Well within an hour, she had sent me pics of just that. The Wrangler had just came in on their shipment. We talked/​texted several times during the day. I made appointment for the next day to talk with her. My husband and I arrived before our schedule time and Terri was ready for us. She had the Wrangler sitting up front waiting on us. She asked us a couple questions and came back with a trade in value of my truck and what the payments would be. We stated that we would like the payments around a certain figure and some many months. Within a couple minutes, we came to a agreement. I got a great trade in on my truck and a great price for the Wrangler. Terri was right on top of everything from start to finish. I believe that she will be a great asset to the dealership. We were very happy with the customer service that we received.

AVOID THIS PLACE AT ALL COSTS. I wish I could give this place zero stars. They are the worst. Not only did it take them four weeks to fix something that should have taken an hour, but when I finally picked up the car it was still not working. I would not recommend this dealership.
Apparently the second time is not the charm. The car is still not working after I picked it up the second time around. I don’t know if I’m asking for to much but when I pay to have something fixed I expect it to be fixed.

Our salesman, Bryan F., was courteous and professional. He made sure our needs were met. The Sales Manager, Todd Blackstone, was a pleasure to work with as well. I will tell all of my friends to shop here from now on! We loved our experience at Landmark and we purchased a used car. I’ll definitely be back when I am ready for a Jeep Wrangler!

While I’ve been a member of Unilocal for years, this is my very first review. Mainly because other people need to know what I experienced. The dealership gets 2 stars for the sales experience, which was good. However, after I leased my car, everything went downhill. First, they messed up the paperwork and asked me to come back in and re-​sign the lease agreement. I told them when I would be there, and when I got there, they had yet to redraw up the papers so I had to wait an hour for them to draft everything again. Even though they knew I was coming back in due to a mistake they made initially.
After that, they didn’t call me to get my first payment like they told me they would. I had to call and give my credit card information to a receptionist, which made me uncomfortable, so I asked them to send me a copy of the receipt. They never did.
I finally called the guy who leased the car to me (who was very understanding) and helped me out with the receipt.
But I ran into another situation when I called the tag/​title office and they informed me that they still had my old address in their system, 6 weeks after I leased the car. Turns out, the tag was never mailed because Landmark forgot to change my information in the system. The lady at the dealership suggested I get an extension on my temporary tag. I told her absolutely not. They were going to fix this. She did, and I went to the tag/​title office myself and got my tag. The DAY before my temporary tag expired. And I paid an additional $ 20 for it, which I already paid for at the dealership initially when I first leased the car.
In a nutshell: the actual sales experience was great. Everything after that has absolutely been a nightmare. Which is a shame, because I love my new car.

Started with one salesman who had to pass us to another salesman due to an appointment. That’s OK and it made sense as we did not have an appointment. 1 hour later we finally get a quote for our trade in and it’s literally 4X lower than KellyBlueBook dealer trade in quote. 1 hour for that insult? We left, received follow up calls apologizing advising it was a mistake and they thought the vehicle was older than it was. This was an excuse, as the VIN will tell you the year and options. In the end we were offered a fair trade in value, but the «game» or mistake, call it what you will was not appreciated. We decided to go back anyhow, so I called the 2^nd salesman to ask if he was available before making the drive. Once we arrived we were put in touch with the 1^st salesman as it seemed the 2^nd salesman decided to walk out (quit) while we were in route. As it turns out we really liked the 1^st salesman anyhow (Serge), so this wasn’t bad. We finished the process and took possession of the car. We are happy with the car, but we did have to return to get the rear hatch aligned as it was seriously out of alignment. This should have been caught at the factory AND the dealer before being shown to customers. It was dark and we missed it initially while taking delivery of the vehicle, but the service department sent it off to the body shop for alignment and it now looks perfect, but it did require my time off work, rental arrangement etc. I’ve been wondering when the plate (tag) would arrive and then this weekend I received a letter stating «We have completed the process of titling your vehicle but due to time restraints we were unable to process the tag registration» along with a refund of the tag fee charged during the buying process and a note that we only have 30 days from date of purchase to get the plate and the dealer couldn’t issue an extension. Now the fun part, they waited 4 days past the 30 days to cut the check and 8 days after the 30 days to mail the check and letter (per postage stamp). Really? Giving 3 stars due to the awesome salesman and great service so far from the service department, but we will not buy another vehicle from this dealer and will continue to advise friends and family to proceed with caution. We also bought an Audi from Rick Case in Gwinnett right after the Jeep and had a fantastic experience, perhaps Landmark could make small drive north and learn a few lessons. Final thought, I must have heard «im new here» from 4 – 5 employees. That does NOT instill confidence. If you don’t know an answer to a question don’t say «I don’t know I’m new». Say «I don’t know, but let me find out for you, and then do it!».

I purchased a Ram 1500. My experience could not have been better. I would definitely buy another car from Landmark Atlanta.